1. Career Summary
I am a dedicated person, with impeccable problem solving abilities. I have developed a history of
establishing solid working relationships with clients, and co-workers. My critical and analytical thinking,
ethical decision making, and interpersonal skills will be an asset to any employer.
Summary of Qualifications
 Impeccable customer service skills, assisting 150
consumers daily
 Superior communication skills; written, and
verbal
 Managed multiple phone lines, directing to
numerous departments, and delegating to over
200 extensions, while maintaining records of
100% of phone calls
 Computer courses completed; keyboarding,
Information Systems 101, and Microsoft Excel
 Proficient in Power Point, Web 2.0
technologies, and social media for marketing
purposes
 Created, updated, and maintained accounts
 Liaison between the patient, manufacturer,
doctor, and sales department
 Confirmed billable integrity of shipping orders,
determined consumer eligibility, and acquired
insurance authorizations
 Flexibility to adapt to change
 Critical thinking and problem solving skills
 Leadership experience
 Detail oriented
 Executed appropriate risk-assessment, reinforced
learning techniques, and impulse control skills of
students
 Monitored the safety and behavior of over 1,000
students
 Maintained spreadsheets that included over 350
accounts
Education
Baker College Clinton Twp., MI
Associates of Science: Psychology Winter2014
Currently in Bachelor program
Employment History
Deanna Sardo
8309 Busko Circle
Warren, MI 48093
586-360-8720◊ dsardo@att.net

2. PESG Education Services Warren, MI
Permanent Fulltime Support Staff Substitute 10/2014 to Current
Great Lakes Medical Supply Warren, MI
Customer Service / Insulin Pump Enrollment Specialist 05/2009 to 05/2011
Quality Check Associate- Accounts Receivable 05/2011 to 06/2012
Centerline Public Schools Centerline, MI
Support Staff Substitute 09/2008 to 05/2009