HDI Capital Area Updates and Presentation Slides December 9 2016

#CapitalAreaAwards@hdicapitalarea
Welcome to
HDI Capital Area’s Annual Awards
& Team Building Luncheon
December 9, 2016

Thank you 2016 Sponsors!

Agenda
10:30 to 11:00am: Registration, Networking, Cocktails
11:00 to 12:00pm: Welcome, Lunch Served (2 Courses)
12:00 to 1:00pm Candidate Introductions
1:00 to 1:15pm: Break
1:15 to 2:15pm: Keynote – Phil Gerbyshak
2:15 to 2:30pm: Break, Dessert and Coffee served
2:30 to 3:30pm: Candidate Introductions
3:30 to 3:45pm: Analyst & Desktop Technician of the Year
Winners Announced
3:45 to 4:00pm: Closing Remarks and Prize Drawing
* *MUST BE PRESENT TO WIN!

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Congratulations to our
2016 Analyst & Desktop Support
Technician of the Year Nominees!

Words Used by Our Nominees

Thank you Award Program Judges
Robert Stanley
Carey International
John Sprague
NASA
Virginia Scuderi
Competitive Advantage
Kristin Ekanger
Brookings Institute

2016 Analyst of the Year Nominee
Amber Hudson
University of Maryland University College (UMUC)
Nominated by: Ava Lawson
I have nominated Amber based on her sheer tenacity and
demonstrated capabilities as a team leader. Amber takes great pride in
providing optimum customer service and support, and goes above and
beyond as a team contributor, as such; she has been the recipient of
the Analyst of the Month award six (6) times since her start with UMUC.
In such a short time, Amber has become a “superstar” performer. Her
creative and innovative thinking, strong emotional awareness and work
ethic will carry her far in reaching her career goal pursuits.

Danielle Saul
Freedom Partners Shared Services
Nominated by: Ryan Picou
It was really easy for me to nominate Danielle to be considered for an award like this.
While I've only been working with this team for a little over 4 months, I've been an End
User Support Manager/Leader for over 10 years and was very quickly impressed with
and saw the value provided by Danielle. I know that incident tickets closed are only one
metric into an individual’s overall contribution but I was immediately surprised at the large
ratio Danielle closes compare to her peers. She works with extreme efficiency while not
allowing her customers to feel rushed or not paid attention to. I often joke that I have to
be careful for what I ask for in meetings, because I'll usually have it by the end of the
meeting. Not only is Danielle efficient, she has great customer focus. She is quick to
make comments such as "but what about how the customer will react" or "will our
customers know how to do that?" This customer centric approach is difficult to teach but
vastly important. I am lucky that Danielle can help drive that mental model on our team.

Derek Musser
CACI International Inc.
Nominated by: Brian Kelley & James Mussolino
There are certain qualities that an employer values in an employee, some of which
include: accountability, adaptability and positivity. During my time working with Derek
Musser, he has shown that he not only possesses all three—but does so in excess!
Derek always shows up on time, whether he is working remote or in the office, and in his
two years with the service desk, he has never called out. On a regular basis, I challenge
Derek with additional tasks and shifting priorities, which he takes on readily and without
complaint. When management requires assistance with managing the team, Derek is
often chosen for his experience, technical aptitude and positive attitude. Derek’s
willingness to take on and complete additional work, as well as lead the team in an ever-
changing environment, is something that I have come to value and rely upon. —and all
the while his positivity shines through

Everardo Staff
American Federation Federation of Teachers (AFT)
Nominated by: Waleed Dockery
The primary responsibility of the Service Desk Analyst is to provide support to the AFT national office,
field staff and state and local affiliates on all of our applications, both in-house and commercial. In
addition to technical support on applications, the Analyst also performs Network administration,
primarily user-account management. In addition, he has to provide on-site support at out-of-town
meetings. I decided to nominate Evey because of his passion to serve others and to resolve their
technical issues to their satisfaction; Evey will report to work early and stay late without complaint to
ensure our Service Desk has sufficient coverage to support; he will recommend an efficient way to
process incidents/requests; document his recommendations; and passes his solutions on to
teammates. Since Evey started with the AFT, he has been a strong team player and an overall asset to
the AFT due to his passion and ability to get the job done. His prior jobs were both customer centric
and technical which gave him the foundation needed to the job. Since joining the AFT, Evey
demonstrated his ability to connect with our diverse union staff, resolve problems expeditiously,
communicate effectively, take on tasks outside of the traditional scope of work and coordinate his
ticket workload better than most. He is also a fast learner, and shows an excellent ability to adapt to,
and resolve, new challenges.

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Jermain McMillan
HumanTouch LLC
Nominated by: Jeremy Strakal & Eric Nauman
I have known Jermain since I started working in the call center four years ago, and he
was one of the first technicians that I met and trained with. Starting out in a new role is
always intimidating, though having Jermain as my mentor helped alleviate my worries
and set me on the path to succeed in my position as he has with many others that have
trained with him.

J.R. Peluso
The MITRE Corporation
Nominated by: Anson Barney & Travis Johnson
J.R. Peluso joined MITRE’s Help Desk in 2014 and possesses a wide-breadth of
technical knowledge and skills, along with a deep and exemplary commitment to
customer service. He is extremely patient and professional and works with customers to
solve their problem(s) as quickly as possible. Our customers consistently laud J.R.’s
mastery of technical issues and his determination to solve the problems they present to
him. His expertise, calm manner and sense of humor are reassuring to customers, who
are grateful to him and often take the time to let us know what a great job he has done.
J.R.’s technical and customer-service skills are leading examples in addition to him being
a true team player. JR never misses an opportunity to help others and regularly shares
his knowledge with the team for the betterment of all. To keep current with the latest
trends in technology and with the Help Desk industry, he regularly reads up on the latest
publications and shares what he has learned with his colleagues. For these reasons, we
are nominating J.R. for this prestigious award.

Nicole Middleton
The MIL Corporation
Nominated by: Sonya Davis
Jasmine Middleton has consistently demonstrated extraordinary customer service to
internal and external customers while providing quality support. She skillfully and
successfully handles a multitude of tasks such as creating New User Accounts, serving
customers in Headquarters, Domestic and International Fields with day to day tasks and
mobility issues. What sets Jasmine and her performance apart from most of the Team is
her ability to get the job done with very little to no supervision. The work schedule
requires her to be in the office about 60% of the time by herself. She takes her time to
troubleshoot and resolve requests or issues reported using all available resources and
with a positive attitude. When Jasmine is scheduled to work, I have a great level of
comfort knowing almost all customers will receive One Stop Shop service without the
need to escalate. While she continues to display a high level of contribution to the Team
proving Knowledge entries on issues she encounters when assisting our users, her ability
to work individually exemplifies the meaning of integrity, competence, commitment and
above all respect for her role. Jasmine Middleton is an outstanding front-line technical
support professional and I am proud to nominate her for HDI’s Help Desk Analyst of the
Year.

Karen Williams
Unisys Federal Systems
Nominated by: Joseph Njoku
Top producer out of my 23 direct reports Punctual to a fault Consummate IT Support
Professionals Embodies and lives out the principles of "Customer Service" Truly
committed to delivery of excellent Customer Care Willingness to go above and beyond to
ensure total customer satisfaction is attained at each contact Always willing to give more
of self to team and customers Absolute team players Abundance of infectious positive
energy My go-to Stars in times of crisis.

Matthew Emmer
Navy Federal Credit Union
Nominated by: Craig Hayes
Matthew Emmer has made a huge impact at the Service Desk since joining a little over a
year ago. Matt was quickly promoted to a level 2 coordinator prior to his one year review
due to the commitment, pride and his willingness to ensure every one of our customers is
completely satisfied with the service they are provided. Our leadership team is constantly
motivating everyone to be innovators, striving for 100% satisfaction from our customers.
Matt continues to take these opportunities head on, which showcase his ability to engage
others, spark new ideas, be an influential leader on our team, improve existing
processes, and continue communications and collaboration with our business partners
that exceed their expectations. In addition, Matt has helped streamline the services we
deliver to our members. Along with Matt’s ability to provide new and exciting ideas to
move the Service Desk forward, he always ensures providing superior customer service
is his number one priority. Matt frequently receives compliments from customers he has
assisted over the phone, as well as in person. Our customers specifically request
Matthew not only because he previously exceeded their expectations but because he is a
great listener. Listening is one of the core qualities Matt uses to build a phenomenal
relationship with our customers day in and day out.

Mukarram Shahzad
George Mason University
Nominated by: Teresa Gibbons
Although he seems quiet and reserved, Mukarram must have been a stand-up comedian
in a former life. He has a quick wit that allows him to diffuse difficult situations and resolve
customer issues in record time. In the past year, Mukarram received 285 survey
responses, he received a perfect score of 5 for ALL categories (Courtesy, Skill,
Timeliness, Quality, Overall) on 92% of the responses. He has exceptional customer
service skills! Mukarram actively participated in many projects by testing, providing
feedback and making suggestions for improvements, including Dynamic Forms for Claim
Code Resets, Self-Service for Guest Wireless Accounts, numerous modifications to
password.gmu.edu, the introduction of Departmental VPNs and the implementation of
Duo Two Factor Authentication. His suggestions are always to make it a better
experience for the customer. It is an honor to have him on our team and he deserves to
be recognized as the HDI Analyst of the Year.

Patrick Browning
National Rifle Association
Nominated by: Robert Jenkins
Until recently, Patrick has been the single point of contact for the Association’s 600+
employees, onsite and remote. His calming voice assures callers and his technical
prowess gets their problems resolved quickly. Patrick provides exemplary performance
every day and deserves to be recognized for his efforts. This year Patrick has taken on
many additional responsibilities, and specifically deserves more acknowledgement this
year because of those accomplishments (which I will outline in the other sections below).

Quintin Ollie
Inovalon
Nominated by: Monica Morrison
I would like to nominate Quintin Ollie for the Analyst of the year award. Quintin has
worked for Inovalon for a year and a half and during this time he has truly grown into an
example of leadership worthy of imitation. Quintin has taken the initiative to assume Tier
2 responsibilities and is consistently available after hours and on weekends when
emergency support is needed. Quintin has also had the highest call and ticket
percentages as well as the fastest ticket closure rates in the last six months. He works on
the Service Desk, primarily supporting our remote customers; however, he never
hesitates to assist office-based user who approach the service desk for assistance

What’s Hot at HDI
Don’t Miss This Virtual Roundtable - AMA with Roy Atkinson!
• December 6, 12:00 p.m. – 1:30 p.m. EST, Virtual Event – AMA with Roy
Atkinson, named #10 on the 30 Most Influential People in Customer Service
list! Register for this virtual roundtable, and ask Roy anything. Sign up today
at ThinkHDI.com/Roundtables.
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Robert Welch
HumanTouch LLC
Nominated by: David Canasa
Robert is a well-rounded technician and a is an asset to the team. He has excellent
Customer Service, People and Technical skills. Robert is someone you can depend,
whether it be a project that needs to be completed or assisting co-workers with issues,
etc. Customers satisfactions is always guaranteed when Robert assist them. As a co-
worker of Robert, I recommend him as a nominee for this award.

Rodney Prince
NASA/INTEQ
Nominated by: Carol Fester
We are submitting Rodney for the Analyst of the Year award because he is dependable,
knowledgeable, and endlessly positive. Simply put he is a joy to work with. He is our go-
to person when we need something done quickly and correctly. Moreover, his experience
and expertise involving NASA’s Travel process continues to be an immensely important
asset to all of Goddard’s resource community. His warmth and up-beat demeanor foster a
work environment that encourages all who work with him to remain calm and collected in
even the most stressful situations.

Rudy Camacho
Digicon Corporation
Nominated by: Angela Yamamoto
It is with great pleasure that I nominate Rudy Camacho for the HDI Analyst of the Year
award. Rudy joined the Prince William County Seat Management team as a Tier 2
Customer Service technician in October 2015. He consistently comes to work with a
professional, positive attitude and is a team player who goes above and beyond for both
his team and Customers. Customer Service supports a diverse set of users, applications
and systems, it is often a difficult task to understand the complexities of this organization.
With Rudy, I can state with confidence that he is one of few employees we have had that
swiftly evolved from a new employee, to one of the veterans on our Customer Service
team. His skills and knowledge were quickly recognized by peers and within a very short
period of time he became a technician to look to for advice. Within a few months, he
transitioned to the Customer Service lead position. In this position, he has lead by
example and demonstrated a commitment to attaining goals set forth for his team. Rudy
consistently receives positive feedback from users, he is always willing to help with
research for a solution on any issue, and his team holds him in high esteem. He is a
great asset to Digicon and for these reasons, I believe he should be considered for this
award.

Thahmin Jaigirdar
The MIL Corporation
Nominated by: Zachary Wilkins
I am nominating TJ because of his excellent attitude towards providing customer service.
He goes the extra mile for his customer's and it shows in his work and in his relationships
with the clients.

Zachary Reese
CACI NSS / Joint Service Provider (JSP) Pentagon
Nominated by: Robert Useller
From day one Zachary has set the standard for all other Help Desk Coordinator 2
technicians. Zachary is one of the most humble men I have ever met. He does not
require constant validation of a job well done, he lets his work speak for itself. For this
reason, I have come to refer to Zachary as “The Silent Professional”. Zachary works with
minimum supervision and can be relied on to perform above and beyond his normal
duties to help complete the mission. Zachary is my go to person if a critical task needs
attention or if any of our senior leaders need assistance. Zachary is a regular contributor
with suggestions on areas of improvement to processes and work flow of the JSP Service
Desk to the betterment of everyone.

2016 Desktop Support Technician
of the Year Nominee
Addam Jeter
Digicon
Nominated by: Leesa Smith
It is my pleasure to nominate Addam Jeter for the HDI Desktop Support Technician of the
Year award. Addam joined the Prince William County Seat Management team as a
Hardware Install Technician in April of 2015. Through hard work and an insatiable thirst
for knowledge he was quickly promoted to a Desktop Support Technician within six
months. He is a go to guy that never stops until he figures the issue out. Then he shares
what he learns with his teammates so everyone is better. He is a dedicated self-starter
that deserves to be recognized for the outstanding work he does for his customers. He
handles the zone with the largest number of service tickets and the most VIPs. His
customers are more than satisfied with the support they receive.

of the Year Nominee
Daniel Palmer
Unisys Federal Systems
Nominated by: Joseph Njoku
Daniel is a top producer out of my 23 direct reports Punctual to a fault Consummate IT
Support Professional Embodies and lives out the principles of "Customer Service" Truly
committed to delivery of excellent Customer Care Willingness to go above and beyond to
ensure total customer satisfaction is attained at each contact Always willing to give more
of self to team and customers Absolute team player Abundance of infectious positive
energy One of my go-to Stars in times of crisis.

of the Year Nominee
Derick Smoot
Inovalon
Nominated by: Monica Morrison & Damon Jones
Derick is a very talented, customer service oriented team player who consistently delivers
quality service to our customers. Derick has been with Inovalon over 7 years and during
that time he has worked in our Bowie office as well as our Phoenix, Arizona office. In
Phoenix Derick was the sole technician for a staff of over 175 users. He handled their
support needs and was very well spoken of by the management team in that office. In
addition to providing stellar support, Derick took the time to come up with solutions to
make the end-user computing experience better for the users such as creating shortcuts
to network drives and our ticketing system.

of the Year Nominee
Hassan Al-Kizim
HumanTouch LLC
Nominated by: Elsa Gebreyesus
Hassan Al-Kizim is and has been the consummate professional in all he undertakes. If
there is someone that embodies the qualities outlined for the DSTOY nominee, Hassan is
the perfect candidate. He is well rounded, possesses exceptional technical aptitude and
skills, and is always thinking about the team he works with. As his manager, he is the
person I call on when I am out of the office. His leadership qualities, customer service
skills, people skills, and positive attitude has been invaluable to me as a manager and to
his team. On more than one occasion this year, Hassan has found creative solutions and
documented procedures to help his team solve some challenging technical problems in
order to provide timely support for our customer base. His creative solutions enabled the
team use automated solutions which impacted our work and increased our efficiency and
effectiveness. Hassan is respected by his peers, colleagues, customers and is always
ready to help when urgent requests arise or he is called upon for after-hours support. It is
with pleasure that I nominate Hassan Al-Kizim for the DSTOY award from HumanTouch
LLC.

A Look Ahead
• HDI holiday email being sent out 12/15
• HDI Forums will be getting it’s own website with online registration
capability. More details soon to come!
• Public and Virtual class schedules for Q2 - Q4 2017 will be available in
late December. To request copies of the Q1 class schedule for your Local
Chapter meetings, please contact Rali Carter at ralitsa.carter@ubm.com
• In an effort to improve user experience with virtual classes, HDI is
switching to Adobe Connect, which will greatly improve usability across
multiple platforms. Migration of all Virtual classes to Adobe Connect will
be complete in Q1 of 2017.

of the Year Nominee
Jaquan Thorne
NuAxis
Nominated by: Tiffany Bailey
Jaquan Thorne has become a model Desktop Technician at the Department of Labor.
After starting his career at DOL in November, in less than 6 months, Jaquan was moved
to the VIP Team. The VIP Team is a unique independent team that supports the
Executive Level Group for the Department of Labor. The client base consists of
approximately 700 users to include the Secretary of Labor, Deputies, CIO’s, and Branch
Chiefs throughout the 13 different regions in the United States. The VIP clients are high
visibility, high touch, and very demanding at times. The VIP Team is expected to resolved
issues with “White Glove Service.” Jaquan has worked with some of the more challenging
customers, and received numerous customer appreciation for his ability to exhibit great
customer service, follow-up, and follow through with customers. More importantly, Jaquan
has mentored his co-workers at DOL, and even reached back into the community to
encourage peers to join the IT industry. Jaquan arrives to work each day dress for
success, to include a shirt and tie, to add a special touch of service when providing
desktop support.

of the Year Nominee
Karina Toro
HumanTouch LLC
Nominated by: Emily Johnson
Karina possesses a number of qualities that have contributed to her to success as a
desktop support technician. She is very technically skilled, always interested in growing
her knowledge, and working with her colleagues to help them grow. Karina’s curiosity has
led her to discover new ways to troubleshoot issues and constantly grow in her career.
She was considered a senior technician on her previous team, helping to train new
employees and working with other senior technicians to handle special projects. In
addition to her work on her Washington, DC, area team, Karina volunteered to provide
fill-in support at various client sites around the country. While traveling, Karina always
displayed a high level of professional and customer service, leading to our customers
requesting her assistance no matter her location. After her trips, we always received
positive feedback from her coworkers about her work ethic and ability to solve issues.

of the Year Nominee
Michael Stover
Inovalon
Nominated by: Monica Morrison & Damon Jones
I would like to nominate Michael Stover for the Desktop Support Technician of the Year
award because in my honest opinion and observation, he has demonstrated the
professionalism, attitude, technical expertise, and team work that go above and beyond
his job description. Michael interacts on a daily basis with VIP’s, and other customers
working on complex technical issues. He provides “the white glove treatment” no matter
how insignificant the issue may be to a seasoned tech he always gives 150% to every
customer he encounters. He embodies the word team player, every morning in our team
chat he always gives valuable tips, and tricks, on issues that his peers may have come
across, and doubles as a resource center for information that’s helpful for our service
desk team to learn as well. Michael likes to take the lead on projects, and knows how to
communicate technical terms effectively into laymen terms so that the customer never
feels belittled during the interaction. Michael is the kind of desktop support technician that
comes in early and leaves late; he takes pride in his work, and always goes above and
beyond the call of duty to make sure any issue he handles is given the appropriate time
and attention to detail.

of the Year Nominee
Paul Herrera
The MIL Corporation
Nominated by: Zachary Wilkins
Paul has had a huge impact on the day to day work of all his teammates. As soon as he
joined the team he started creating installation and configuration scripts that have
reduced our error rate significantly. He has optimized our imaging/deployment processes,
and should get a little credit for helping us win a new contract that expands our scope of
work to include Tier III.

of the Year Nominee
Santiago Carreras
National Rifle Association
Nominated by: Robert Jenkins
Santiago provides excellent daily support to our 600+ employees. He is one of three
technicians that provide the primary desktop support and deployment. This year Santiago
has taken on more responsibility and really shown his organizational and technically
skills. I will describe in detail below, but two of the biggest impacts he has made this year
is in his handling of a remote event and the installation/configuration of one of our new
security components. Santiago's organizational skills have amazed me. Cleaning and
organizing are one of the chores that most people try to avoid. Since Santiago has begun
working at the NRA he has been proactive in providing a clean and organized area for all
the technicians to work. He has also kept track of our inventory of equipment, supplies,
and our receiving/deployment area. It has been such a tremendous help to have what
was a chore, now handled consistently and better than ever before.

You Spoke, We Listened:
Introducing Your HDI
New Membership Model Features Improved Benefits, Lower Price
Based on feedback from those in the tech support industry, HDI
has overhauled and simplified its membership model! No more
unnecessary member levels, no more confusing pricing
structure, and no more unclear benefits.
We now have one membership level available for the new low
price of $295 with a streamlined and improved set of benefits.
Check it out at ThinkHDI.com/Membership.

The H.O.P.E. Project is an information technology ("I.T.") training program dedicated to
providing technical training and development for young adults. Our I.T. training program is
designed to prepare students for entry-level positions as Helpdesk and Application
Support Professionals.
The goal of the H.O.P.E. Project is to develop not only top-notch I.T. professionals but
also distinguished individuals. Our specialized training and industry recognized
certification(s), gives our students a competitive advantage while competing in today’s
tough and demanding job market. With the continued success of The H.O.P.E. Project,
more and more young adults will be attracted to technical careers while becoming
H.O.P.E. Project ambassadors in their communities.
Upon successful completion of our training program, our students will earn FIVE technical
certifications including a certificate in customer service solutions. Our students will earn
certifications through Microsoft, CompTIA and Help Desk Institute (“HDI”). Our students
also will complete 16 hours of customer service solutions training and receive a customer
service certificate through a certified facilitator.

HDI Capital Area Officers
Bill Liberti, President
LaTonya Morgan, VP Programs
Kristin Ekanger, VP Finance
Lee Weekley, Senior VP of Strategic Planning
Paulette Foxx-Dawodu, VP Communications
Ed Solis, Secretary
Christie Shell, VP Membership
Sandy Seroskie, VP Content & Public Relations
Carol Fester, AVP Membership
Virginia Scuderi, Leadership Council
Drew Tannahill, Leadership Council

Congratulations to HDI Capital
Area’s Officer of the Year
Ed Solis, Secretary
HDI Capital Area Local Chapter Officers are proud to
nominate Ed Solis as Officer of the Year. Ed previously
served our chapter in our leadership council for one year.
Ed's passion and dedication to HDI, as well as his willingness
to step in to assist our board led to Ed's appointment
and election to the board as Secretary. Ed's service
exemplifies the heart of our HDI community. Ed is an IT
professional that cares for others, shares industry knowledge,
nurtures those around him and is dedicated to the success
of fellow members and officers. Ed's unwavering passion and
dedication to others demonstrates the value HDI membership
brings to members both professionally and personally. As an
officer, Ed is described by his fellow board members as:
creative, dedicated, passionate, dependable, organized,
encouraging, supportive and loyal. Also, did we mention Ed
bakes pies and plays guitar?

Today’s Keynote Speaker
Phil Gerbyshak is a former Vice President of Information Technology
and Help Desk Manager at Robert W. Baird & Co. Inc. For more than
eight years, Phil led award-winning internal and external customer
support teams, and was himself awarded for outstanding customer
service - twice.
Phil has been a featured speaker at numerous HDI conferences, and
has been affiliated with HDI in many capacities: as a member of the
Advisory Board for four years, local chapter president for Brew City
HDI for five years, and local chapter officer for Brew City HDI for 12
years.
A respected expert, Phil Gerbyshak is the author of Service Desk
Manager’s Crash Course, and the co-author of Help Desk Manager’s
Crash Course (with Jeffrey M. Brooks). In addition, Phil has
collaborated with Cherwell on several eBooks, including the upcoming
5 Habits of Highly Effective Service Desk Leaders.
Phil is a dynamic, high-energy speaker. He engages and inspires
audiences with his insider’s knowledge of the help desk industry, and
proven tactics for keeping internal teams engaged and exceeding
customer expectations, boosting retention rates and overall
profitability.

Leadership Gone Social
Connecting with the Next Generations

Quick Stats
• 13% of employees are engaged
• 54% of people are looking for a
new job in the next 6 months
• 80% are looking for a new job
in a year

Give feedback as often as a
Facebook like
cc: owenwbrown - https://www.flickr.com/photos/42673922@N03

5 Pennies of Feedbackcc: slgckgc - https://www.flickr.com/photos/14771153@N04

Weekly Stand Upscc: tim caynes - https://www.flickr.com/photos/70021771@N00

Quarterly Recalibrationcc: MilStan - https://www.flickr.com/photos/8081524@N06

Annual reviewcc: duncan - https://www.flickr.com/photos/34427470616@N01

If you suck, social media
will help you suck faster!
cc: peregrinari - https://www.flickr.com/photos/66094064@N00

• Success
• Passion
• Energy
• Purpose

Social helps you be more
human
cc: Jenn and Tony Bot - https://www.flickr.com/photos/7315825@N04

Social Helps You With
• Education
• Transparency
• Authenticity

More Feedback
More Often
MUST format

MUST Feedback Formula
• Meaningful
• Unique
• Specific
• Timely

Your Interview Process
Is Broken!

Why Is It Broken?
• You're in a hurry
• You don't hire often
• You don't really know what
you need
• HR doesn't know what you
know

Do you
Still Ask the
Weakness
Question?

Create your personalized
learning plan
cc: reallyboring - https://www.flickr.com/photos/26582481@N08

How does it help
our organization?

What support
do you need
from your leader?

My Learning Plan
• I want to learn…
• By...
• Because...
• It helps our organization...
• In this format...
• I need this to make it
happen...

What will
you do
to be a
more social leader?

HDI Capital Area Updates and Presentation Slides December 9 2016

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HDI Capital Area Updates and Presentation Slides December 9 2016