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Partner Marketing Monthly
Review
Expedia Worldwide
Partner Marketing

March 2012




                            Confidential
Agenda


  1. Direct Affiliates- AARP
  2. Meta-search
  3. Network Affiliates
  4. Online Advertising (OLA)
  5. Loyalty- TD Canada Trust
  6. Appendix




                                1
Network Affiliate Finance Overview
       Annual Transactions (E) (in 000)                         Annual Marketing Contribution (E)                      (in USD 000)


                                                 753
                            747
                                       -1% vs.
                                         Plan
                                                                                               $15.9
                  +5%
       714       vs. LY
                                                                                     +4%                +10% vs.
                                                                         $15.3      vs. LY                Plan




                                                                                                                    $14.3



      2011                2012 (E)               Plan                    2011                2012 (E)               Plan




                March 2012 Snapshot                                                      Commentary
                                2012           Y/Y   vs. Plan   ‱ Total 2012 Marketing Contribution is trending +10% vs. Plan, + 15.9M
                                                                ‱ Key performance drivers of February March
   Shoppers                  598,943         -32%
                                                                         ‱ Trx softness driven by active click implementations with
   CVR%                          10%          29%                          ShopAtHome and We-Care applications + TM bidding isssues
   Trx                        57,391         -12%       -18%               with Wantacode
   GBV               $    36,180,041          -4%         0%             ‱ High ABV carried business performance, hitting plan on GBV &
   GP                $     2,422,616           2%         0%               GP despite softness in transactions
   Spend             $       707,603          17%       -26%             ‱ Lower than forecasted spend further assisted MC, exceeding
                                                                           plan by =16%
   MC                $     1,715,013          -4%        16%    Tailwinds
   Efficiency                    29%          15%       -26%             ‱ Q2 placements from reinvested profit
   GBV/Trx           $        630.42          10%        21%    ‱ Headwinds:
   GP/Trx            $         42.21          16%        21%             ‱ Toolbar publishers
                                                                         ‱ Tough Q2 comps from 2011 toolbar activity
                                                                                                              2
Network Affiliate: March Performance Drivers

                    Headwinds                                              Tailwinds

‱Unfavorable March-June 2011 comp due to               ‱Air and Package ABV$ and $GP/Trx continues to
noncompliant toolbar activity starting in March 2011   grow.
through Q2.
                                                       ‱Product mix shifted 3% away from air.
‱Toolbar suppression for ShopAtHome and We-Care
drove 23K decline to weekly shopper run rate.          ‱ Lower than projected spend due to strong
                                                       renegotiation of placements
‱Changes to TM bidding copy by Wantacode drove
1,600 decline to weekly shopper run rate.              ‱Strong Q2 placement pipeline.




                                                                                                    3
Key Win: Q2 Placements - +10,037 trx, +$56.7K MC
                 Cartera                        Ebates                     Savings.com              DBG Loyalty                ShopDiscover
                Q2 Impact:                     Q2 Impact:                     Q2 Impact:               Q2 Impact:                 Q2 Impact:
            +7,590 trx, +$15K MC            +721 trx, +$9K MC              +747 trx, +$14K MC      +271 trx, +$5.7K MC         +708 trx, +$13K MC




                                              June Merchant
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                                                 Spotlight
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                Add-it Up + WorldPoints Mall Category
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                         Featured Merchant
  ya
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             Homepage +
       gs
   v in




               Travel
 Sa




               Wedding
     es




               Week +
   at
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                                   120x90 Placement on Chase, Citi, Best Buy, Lucky, Wells Fargo, GM Card, Cabela’s, Navy Federal & USAA
   r te
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                  Apr               May            June             July             August     September        October       November        December
                                    Q2                                                 Q3                                         Q4


                                                                                                                                    4
Spotlight: 2012 Toolbar Publishers – Standard Integration
                                     Shopper downloads We-
                                           Care app



                                              Shopper searches
                                                 “Expedia”



                                                     Shopper clicks on natural search
                                                                   link
                                                        *We-Care cookie drops*




                                                          We-Care thanks shopper for
                                                         supporting “cause” by shopping
                                                                   at Expedia




                                                                 5
Spotlight: 2012 Toolbar Publishers – Revised Integration
                                     Shopper downloads We-
                                           Care app



                                              Shopper searches
                                                 “Expedia”



                                                       Shopper clicks on natural
                                                             search link




                                                          *We-Care drops cookie only
                                                          after shopper clicks “Activate”




                                                                 6
Network Affiliate: 2011 Comps
                                                                                                                             Expedia US

                                                                                                                                                                                                             Wantacode TM
                                                                                             Launch of Coupon                                                                                                Bidding Copy
                                                          150                                    Buddy /
                                                                                                                          10%                                           16                                                      20%
                                                                                                                                                                                                                Change
                                                                                                                          5%
      Shoppers (in thousands)




                                                                                               SHopDiscover
                                                          140                                                                                                           15                                                      15%
                                                                                                                          0%




                                                                                                                                     Trx (in thousands)
                                                          130                                                                                                           14                                                      10%
                                                                                                                          -5%
   Active click 120
                                                                                                                                                                                                                                5%
                                                                                                                          -10%                                          13
implementation –                                                                                                                                                                                                                0%
 ShopAtHome 110 &                                                                                                         -15%
                                                                                                                                                                        12                                                      -5%
    WeCare                                                                                                                -20%
                                                          100                                                             -25%                                          11                                                      -10%
                                                           90                                                             -30%                                          10                                                      -15%
                                                                    2   4    6     8   10 12 14 16 18 20                                                                     2   4    6     8   10 12 14 16 18 20
                                                                                       Week
                                                                                                                                                                                                 Week
                                                                            2011            2012            YoY                                                                      2011            2012           YoY


                                                                                                                             Expedia CA

                                                                                                                                                                        2.                                                          30%
                                                          20                                                               20%                                                                                                      20%
                                Shoppers (in thousands)




                                                                                                                                                   Trx (in thousands)
                                                                                                                                                                    1.5
                                                          15                                                               0%                                                                                                       10%
                                                                                                                           -20%                                         1.                                                          0%
                                                          10
                                                                                                                           -40%                                                                                                     -10%
                                                          5                                                                                                         0.5
                                                                                                                           -60%                                                                                                     -20%
                                                          0                                                                -80%                                         0.                                                          -30%
                                                                2       4   6      8   10   12   14    16       18   20                                                      2   4   6      8   10    12    14   16       18   20
                                                                                       Week                                                                                                     Week
                                                                            2011         2012               YoY                                                                             2011             2012




                                                                                                                                                                                                                      7
DPS 30 Day Work Plan
    Initiative            Description                     Deliverables: Next 30 Days                Rate of    Blockers/ Escalation     Deadline
                                                                                                   Progress


                  Optimize marketing             1.   Audit current commission terms                          1. Managing the          4/1/2012
                   contribution and revenue           (complete)                                                  messaging around
Performance        with lower commission on                                                                       more conservative
                                                 2.   Propose new standard commission terms
Optimization       air, simplified commission         (complete)                                                  air terms network
                   terms, and bonus plan for     3.   Roll out quarterly bonus plans to 5 high                    wide
                   high potential affiliates.         potential partners (in progress)
                                                 4.   Roll out new terms network wide
                                                      (4/1/2012)

Expand            Launch additional co-brand     1.   Identify next 10 partners (complete                     1.   Creative receipts   4/30/2012
Co-Brand            implementations with         2.   Kick off project with PM Operations                          from affiliates
Implementations     Network Affiliate partners        (complete)
                    – drive CVR improvement      3.   Gather creative assets from partners (2 of
                                                      10 received)
                                                 4.   Set cobrands live (2 of 10 live)
                  Launch Hawaii coupon 3/27      1.   Secure premium placements (complete)                                             3/31/2012
                  with vanity codes for          2.   Receive vanity codes (3/26)
                  Upromise, WantaCode, and       3.   Send out coupon code to publishers
Hawaii Coupon     Savings.com                         (3/27)




                  ‱Goodshop pre-travel portal    1.   Send over widget HTML code to                           1. Dev resources on      4/30/2012
                  test with Search Form widget        Goodshop (this week)                                    publisher site
Custom            and/or Deals Widget            2.   Audit Goodshop widget performance
                                                      (4/15)
Integrations
                  ‱Optimize Deals API on         3.   Set up developer call with Upromise
                  Upromise for destiantions           (4/30)


                                                                                                                              8
                                                      8
Spotlight: Q1-Q2 Cobrand Roll-Out
                                    ‱March 22nd – Cobrand headers
                                    for CouponMountain.com &
                                    Upromise.com go live.

                                    ‱The remaining 8 affiliate
                                    partners participating in Q2
                                    phase of the cobrand launch are
                                    scheduled to go live by end of
                                    April, pending creative receipt
                                    and release schedules.




                                                         9
DPS 31-60 Day Work Plan
    Initiative             Description                    Deliverables: Next 30 Days           Rate of    Blockers/ Escalation     Deadline
                                                                                              Progress

                   Launch AvantLink to            1. Kick off batch file project with EDW                1. Legal                 Q2
Launch New           accelerate growth in            (complete)                                          2. Batch file project
                     underrepresented             2. Execute agreement with AvantLink                       de-prioritized
Affiliate
                     affiliate partner               (3/31)
Network              segments (e.g. content)




                   Rebuild network batch          1. Kick-off meeting with EDW (complete)                1. De-prioritized in     Q2
                    file to address CJ            2. Roll out new affiliate tracking (3/15)                 EDW
Batch File          tracking issues, enable                                                              2. Not yet secured the
Re-build            new network                                                                             necessary
                    launch, and open                                                                        resources
                    mobile to affiliates



                   Improve content                1. Troubleshoot Upromise Deals API                     1. Technical aptitude    5/15/2012
                     distribution to affiliates      integration (3/15)                                     of affiliates
Content            ‱ Event- categorized           2. Send out Spring Break newsletter
Distribution         newsletters                     (3/15)
                   ‱ API integration
                   .

                   Leverage creative agency to
                     refresh                      1.   Add affiliate requirements to RFP                 1.   Budget              5/30/2012
                     LOB, evergreen, holiday           (complete)                                        2.   Prioritization
                     creative for affiliate       2.   Sign creative agency
Creative Refresh     channel
                                                  3.   Refresh creative



                                                                                                                          10
                                                       10

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MBR - March

  • 1. Partner Marketing Monthly Review Expedia Worldwide Partner Marketing March 2012 Confidential
  • 2. Agenda 1. Direct Affiliates- AARP 2. Meta-search 3. Network Affiliates 4. Online Advertising (OLA) 5. Loyalty- TD Canada Trust 6. Appendix 1
  • 3. Network Affiliate Finance Overview Annual Transactions (E) (in 000) Annual Marketing Contribution (E) (in USD 000) 753 747 -1% vs. Plan $15.9 +5% 714 vs. LY +4% +10% vs. $15.3 vs. LY Plan $14.3 2011 2012 (E) Plan 2011 2012 (E) Plan March 2012 Snapshot Commentary 2012 Y/Y vs. Plan ‱ Total 2012 Marketing Contribution is trending +10% vs. Plan, + 15.9M ‱ Key performance drivers of February March Shoppers 598,943 -32% ‱ Trx softness driven by active click implementations with CVR% 10% 29% ShopAtHome and We-Care applications + TM bidding isssues Trx 57,391 -12% -18% with Wantacode GBV $ 36,180,041 -4% 0% ‱ High ABV carried business performance, hitting plan on GBV & GP $ 2,422,616 2% 0% GP despite softness in transactions Spend $ 707,603 17% -26% ‱ Lower than forecasted spend further assisted MC, exceeding plan by =16% MC $ 1,715,013 -4% 16% Tailwinds Efficiency 29% 15% -26% ‱ Q2 placements from reinvested profit GBV/Trx $ 630.42 10% 21% ‱ Headwinds: GP/Trx $ 42.21 16% 21% ‱ Toolbar publishers ‱ Tough Q2 comps from 2011 toolbar activity 2
  • 4. Network Affiliate: March Performance Drivers Headwinds Tailwinds ‱Unfavorable March-June 2011 comp due to ‱Air and Package ABV$ and $GP/Trx continues to noncompliant toolbar activity starting in March 2011 grow. through Q2. ‱Product mix shifted 3% away from air. ‱Toolbar suppression for ShopAtHome and We-Care drove 23K decline to weekly shopper run rate. ‱ Lower than projected spend due to strong renegotiation of placements ‱Changes to TM bidding copy by Wantacode drove 1,600 decline to weekly shopper run rate. ‱Strong Q2 placement pipeline. 3
  • 5. Key Win: Q2 Placements - +10,037 trx, +$56.7K MC Cartera Ebates Savings.com DBG Loyalty ShopDiscover Q2 Impact: Q2 Impact: Q2 Impact: Q2 Impact: Q2 Impact: +7,590 trx, +$15K MC +721 trx, +$9K MC +747 trx, +$14K MC +271 trx, +$5.7K MC +708 trx, +$13K MC June Merchant co is r D ve Spotlight op Sh Add-it Up + WorldPoints Mall Category lty G Featured Merchant ya DB Lo Homepage + gs v in Travel Sa Wedding es Week + at Eb ra 120x90 Placement on Chase, Citi, Best Buy, Lucky, Wells Fargo, GM Card, Cabela’s, Navy Federal & USAA r te Ca Apr May June July August September October November December Q2 Q3 Q4 4
  • 6. Spotlight: 2012 Toolbar Publishers – Standard Integration Shopper downloads We- Care app Shopper searches “Expedia” Shopper clicks on natural search link *We-Care cookie drops* We-Care thanks shopper for supporting “cause” by shopping at Expedia 5
  • 7. Spotlight: 2012 Toolbar Publishers – Revised Integration Shopper downloads We- Care app Shopper searches “Expedia” Shopper clicks on natural search link *We-Care drops cookie only after shopper clicks “Activate” 6
  • 8. Network Affiliate: 2011 Comps Expedia US Wantacode TM Launch of Coupon Bidding Copy 150 Buddy / 10% 16 20% Change 5% Shoppers (in thousands) SHopDiscover 140 15 15% 0% Trx (in thousands) 130 14 10% -5% Active click 120 5% -10% 13 implementation – 0% ShopAtHome 110 & -15% 12 -5% WeCare -20% 100 -25% 11 -10% 90 -30% 10 -15% 2 4 6 8 10 12 14 16 18 20 2 4 6 8 10 12 14 16 18 20 Week Week 2011 2012 YoY 2011 2012 YoY Expedia CA 2. 30% 20 20% 20% Shoppers (in thousands) Trx (in thousands) 1.5 15 0% 10% -20% 1. 0% 10 -40% -10% 5 0.5 -60% -20% 0 -80% 0. -30% 2 4 6 8 10 12 14 16 18 20 2 4 6 8 10 12 14 16 18 20 Week Week 2011 2012 YoY 2011 2012 7
  • 9. DPS 30 Day Work Plan Initiative Description Deliverables: Next 30 Days Rate of Blockers/ Escalation Deadline Progress Optimize marketing 1. Audit current commission terms 1. Managing the 4/1/2012 contribution and revenue (complete) messaging around Performance with lower commission on more conservative 2. Propose new standard commission terms Optimization air, simplified commission (complete) air terms network terms, and bonus plan for 3. Roll out quarterly bonus plans to 5 high wide high potential affiliates. potential partners (in progress) 4. Roll out new terms network wide (4/1/2012) Expand Launch additional co-brand 1. Identify next 10 partners (complete 1. Creative receipts 4/30/2012 Co-Brand implementations with 2. Kick off project with PM Operations from affiliates Implementations Network Affiliate partners (complete) – drive CVR improvement 3. Gather creative assets from partners (2 of 10 received) 4. Set cobrands live (2 of 10 live) Launch Hawaii coupon 3/27 1. Secure premium placements (complete) 3/31/2012 with vanity codes for 2. Receive vanity codes (3/26) Upromise, WantaCode, and 3. Send out coupon code to publishers Hawaii Coupon Savings.com (3/27) ‱Goodshop pre-travel portal 1. Send over widget HTML code to 1. Dev resources on 4/30/2012 test with Search Form widget Goodshop (this week) publisher site Custom and/or Deals Widget 2. Audit Goodshop widget performance (4/15) Integrations ‱Optimize Deals API on 3. Set up developer call with Upromise Upromise for destiantions (4/30) 8 8
  • 10. Spotlight: Q1-Q2 Cobrand Roll-Out ‱March 22nd – Cobrand headers for CouponMountain.com & Upromise.com go live. ‱The remaining 8 affiliate partners participating in Q2 phase of the cobrand launch are scheduled to go live by end of April, pending creative receipt and release schedules. 9
  • 11. DPS 31-60 Day Work Plan Initiative Description Deliverables: Next 30 Days Rate of Blockers/ Escalation Deadline Progress Launch AvantLink to 1. Kick off batch file project with EDW 1. Legal Q2 Launch New accelerate growth in (complete) 2. Batch file project underrepresented 2. Execute agreement with AvantLink de-prioritized Affiliate affiliate partner (3/31) Network segments (e.g. content) Rebuild network batch 1. Kick-off meeting with EDW (complete) 1. De-prioritized in Q2 file to address CJ 2. Roll out new affiliate tracking (3/15) EDW Batch File tracking issues, enable 2. Not yet secured the Re-build new network necessary launch, and open resources mobile to affiliates Improve content 1. Troubleshoot Upromise Deals API 1. Technical aptitude 5/15/2012 distribution to affiliates integration (3/15) of affiliates Content ‱ Event- categorized 2. Send out Spring Break newsletter Distribution newsletters (3/15) ‱ API integration . Leverage creative agency to refresh 1. Add affiliate requirements to RFP 1. Budget 5/30/2012 LOB, evergreen, holiday (complete) 2. Prioritization creative for affiliate 2. Sign creative agency Creative Refresh channel 3. Refresh creative 10 10

Hinweis der Redaktion

  1. CompleteExcluding $1.1MM in overinflated GBV for fraudulent car transaction, GBV/Trx is $356. GP / Trx is $38 (both still up vs. ly and plan)
  2. Complete
  3. Complete
  4. Complete