http://www.hcltech.com/telecom/overview ~ for more Telecom

4. HCL provides 24*7 O&AM, Design, and
Engineering for the Core Network of the
Largest GSM SP in Europe
BACKGROUND
 Our client is one of the largest telecommunications company in Belgium with almost 4.5
million customers
 Its offerings include fixed line communications, mobile communications (2G, 3G & Data)
and ICT services to the professional market; It has agreements with 380 Foreign Service
Providers in almost 190 countries
 As a partner, HCL has aligned our solutions and unique “Co-Sourcing” model to the
client’s business objectives and dynamically changing business requirements
CHALLENGES / OBJECTIVES SNAPSHOT
 Contractors monopoly
 Siemens / Transport skills scarcity  Vertical: Telecom
 Services: Operation & Maintenance
 Less skill pool in-house
Engineering Support and Business Continuity
 Ownership issues for day-to-day activities Support
 Poor SLAs, Pending Tickets  Service Areas: LAN & WAN Ops , SDH &
 Roadblocks in implementation of new technology ATM , IT Connect 2G/3G GSM/WCDMA
 Long project execution time network operation’s and DR .
 Facility – ITIL process, e-TOM , dedicated
staff and facility , co-sourcing & co-working on
projects

5. THE SOLUTION
Solution Details – Services, Environment & Scale HCL Differentiators
 2G, 3G network operations supporting core switching, GPRS, mobile TV etc.  Enabled our client leverage global
sourcing capabilities through our co-
 More than 10,000 LAN/SAN connections in 2 DCs
sourcing experience of transitioning
 Network Design and Network Migrations for the 3G core network similar environments
 6000+ VC12 on SDH Backbone N/w on approx. 200 SDH/ PDH boxes  Successful ramp up surpassing
 More than 12 TB daily volume transfer on IP Network expectations
 GSM Switching, Transmission (SDH), Transmissions  Process knowledge and
(ATM), LAN/WAN, Firewall/Demilitarized Zone consultancy on operations and
engineering
 Operations - 24x7, Projects – 8x5
 Cross pollination of best practices
 Performance and Capacity Management through Practice Think Tanks
 Scale of Deployment –NSN MSS R4,Siemens D-900,STP,HLRi 350+ Core  Significant and diverse talent
Cisco Routers ( Cisco 7600, Cisco 7200 ), 420+ Cisco Switches, 380+ Cisco pool, ITIL processes, tools expertise
WAPs, 40+ Wireless Devices, 300+ Balun & DDF Panels for SDH  Methodologies – Robust Offshore
Transmission Operations, 210+ SDH Equipments with card, HP UX, LCT, 65+ Transition, Standard Project
Alcatel Devices for ATM Transmission Operations, 40+ Security Devices Management, Continual Process
Improvement
RESULTS / BENEFITS
 Speed to market on account of timely migration from 2G- > 3G
 Increase in revenues during the peak season due to effective preventive and corrective
maintenance activities
 Efficiency achieved due to consolidated operations for GSM, transmission including
MPLS, LAN/WAN, Security, SDH and ATM for Belgium
 Improved productivity, right skilling of the operations staff
 Strategic benefits –Standardized transparent KPI reporting, Reduction in implementation
cost by off shoring

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com