http://hclte.ch/If33g9 - IT Management Tools http://www.hcltech.com/ - More on HCL Technologies The IT services market continues to evolve under the influence of major factors, most notably global delivery and industrialization, and four transformational forces — Cloud, Big data, Social and Mobile. While these transformational trends and forces are enabling enterprises to boost their efficiency and productivity, at the same time they are leading to chaos and complexity. CIOs and business leaders are pressed by the immediate need to weave a modern IT Infrastructure architecture, one that can support today’s transformational IT trends: intensified consumerization and technology disruption and Cloud. Download our Services Brochure to understand how HCL is leveraging its 20 years of infrastructure services experience to help its 250 + global customers build a sustainable and modern IT infrastructure.

1. Confers HCL with the ‘Innovation
Excellence Award’; recognizes it as
“One of the Most Innovative R&D
Players” at the 2011 Americas Paragon
Infrastructure Awards
Services Honors HCL with the Data Center &
From HCL Virtualization Partner Award in 2012
Awards “HCL and Teradyne” with the
Outsourcing Excellence Award for Best
Transition Project

2. Understanding ISD
the Industry Value+ Solutions
Major Trends driving Infrastructure Management Services
Service offerings for mature trends (Data Center Services, End User Computing, Network & Security Services,
Mature trends Emerging trends Application Operations, Process & Automation)
Data Center Services: Organizations are constantly Infrastructure Utility: Growing realization and
changing service demands to improve business acceptance of using shared infrastructure to leverage
HCL Offering Value Proposition
responsiveness, lower costs, and consolidate their data savings and productivity improvements has paved the End User • Global standardized service desk - enhanced end user experience
centers. way for delivering Infrastructure Utility Services. Computing • Effective Client & Field Support Services for organisations with distributed operations
End User Computing: With Microsoft announcing an Private Cloud: Enterprises are opting for Private Clouds • Architect / migrate to new technologies / collaboration platforms / trends (BYOD)
end of support for Windows XP by 2014, a majority to optimize their infrastructure since security and control
of enterprise customers globally have begun their continue to be major inhibitors of relevance during • Comprehensive end-to-end services portfolio
migration planning to Windows 7. Cloud adoption.
Data Center • Optimized operations with Hosting & Facility Management Services
Network & Security Services: To deal with new Cloud Aggregation: Cloud computing will have a big Operations/ • Migration / consolidation to optimize high performance data center architecture
vulnerabilities and attacks in their network, enterprises impact on IT infrastructure service delivery as well as IT Transformation
aim to adopt managed security services. application management in the very near future. • Design, architect and implement data center infrastructure to meet customer business
expansion strategies
Application Operations: Focus has shifted to End User Computing: Enterprises are re-thinking their
transformation and consolidation in IT infrastructure mobility strategy as they look for an IT services provider Network & • Managed Network Services for proactive & cost effective professional support
operations as customers prepare for greater value in with relevant expertise in enterprise mobility & mobile Security Services • Network Virtualization leading to high ROI and lower TCO
outsourcing. device management.
• Securing business operations with end-to end security services relevant for your business
Process & Automation: Increasing complexity in IT
infrastructure drives the need for innovative solutions
Application • Integrated IT operations across business functions
& tools to gain full visibility and control across the
Operations • Right first time resolution of application issues
enterprise.
• Improved business uptime through high application availability
• Strong compliance through administration and reporting
Industry Challenges Rising Opportunities
• Increasingly commoditized marketplace • Rapid uptake of technology by enterprises to Tools & • Business aligned IT through Service Integration
achieve and sustain business excellence and Processes • HCL’s proven tools and integration framework (MTaaSTM/MyDashboardTM) for complete
• Responding to changing business needs in a
comprehensive IT infrastructure outsourcing deal competitiveness visibility and control to the customer
• Delivering cost-effective services to clients and to • Cost control and a need to manage infrastructure • HCL Gold StandardTM helps a customer move to optimized IT operations
improve profitability complexity driving infrastructure services demand
• Converging value propositions leading to strategic • Growing number and complexity of local regulations
leading enterprises to entrust the management of Service offerings for emerging trends (Infrastructure Utility, Private Cloud, Cloud Aggregation)
dilemma
their IT infrastructure to third-party providers
• Cloud Computing services driving demand for ‘as a HCL Offering Value Proposition
service’ models to manage and support disparate
technology environments Infrastructure • SAP-on-Demand offers greater cost transparency and comprehensive security
Utility
• HCL EPaaS to develop next gen hybrid cloud ready applications
• Bundle management and operations on top of IaaS addresses dynamic infrastructure
HCL Infrastructure Services Division – Here to help requirements
• 20 years of infrastructure services experience; pioneered the ‘Remote Infrastructure Management’ model
• 17000+ certified consultants; 250+ global customers served though 21 global delivery centers Private Cloud • Transform the internal IT infrastructure to Private Cloud
• Key offerings include End User Computing, Data Center Services, Network & Security Services, Application • HCL Private Cloud Reference and Deployment Architecture
Operations and Process & Automation • HCL tools for provisioning, metering and monitoring for Private Cloud
• Scope of services includes emerging demands for Infrastructure Utility Services, Private Cloud and Cloud
Aggregation
Cloud • Build and manage a federated Cloud environment spread across multiple private/public clouds
• Focus verticals – Banking, Financial Services & Insurance, Consumer, Energy &Utility Services, Life Sciences & Aggregator and legacy environment
Healthcare, Manufacturing & Hi-Tech, Media, Publishing & Entertainment, and Travel, Transportation & Logistics • Complete cloud lifecycle management using HCL proprietary MyCloudTM suite

3. People in action Case Studies
The INFRA Team Transition Management
SUCCESS
A US based pharmaceutical company wanted to shift the
• Industry Best in Class CSAT 100% Contract Renewals responsibility for day-to-day operations and infrastructure
support from Purdue to HCL ISD. This would enable
• Strong IPs, proprietary tools; Dedicated 200+ tools & process integration team
Purdue resources previously responsible for such activities
STORIES
• Supporting more than 3,50,000 business application users to be reallocated to more strategic roles within IT. We took
a phased approach to transition services from Purdue and
• Supporting more than 14 million tickets, 3 million devices and 26 languages provided HCL ISD employees to help resolve day-to-day
as well as long-term issues. Results: The transition went
• Managing more than 300,000 data devices, 350,000 Voice ports and more than 300,000 MPLS/ATM/FR circuits smoothly with virtually no impact on the business, was
completed on time and well within the planned budget.
• Monitoring and managing over 175,000 network security devices and 250,000+ system security devices
Purdue’s internal resources focused on architecting
• Supporting more than 350,000 distributed computing servers, 90,000+ MIPS and 30,000 database instances Testimonials solutions, generating technology innovation and supporting
business projects, while our team effectively monitored
and provided the infrastructure support.
“We were looking for an IT service provider
who could ensure successful transition from Cost Optimization through Cloud
Working with: Industry Focus • Recognized amongst the Top 15 Global Service our staff augmentation model to a proactive A leading hi-tech manufacturing company approached
Providers by TCV awarded in 2011 (by TPI) IT management services model to ensure us to help migrate its messaging data and mailboxes to a
• 20 Fortune 100 companies Banking, Financial Services & Insurance,
Consumer, Energy & Utility Services, Life • Received the ‘System Integrator of the Year for a scalable and agile IT environment while new environment while creating a secure cloud messaging
• 50+ Fortune 500 companies Sciences & Healthcare, Manufacturing APJ’ Award in 2012 (by VMware) service. A cloud-based, two-factor authentication system
& Hi-Tech, Media, Publishing &
improving our internal processes. In HCL, we was deployed, and the move to Google Messaging was
• 150+ Global / Fortune 1000 • HP AllianceONE Partner of the Year award in the
companies Entertainment, Travel, Transportation & Cloud Computing Service Provider of the Year
found an IT Infrastructure vendor that could the first step in an extensive cloud strategy. Subsequently
Logistics category support this strategic transformation as well as the company deployed the entire cloud-based Enterprise
provide a cost effective solution. As an added Google Apps suite, and then moved its human resources
system and audio/Web conferencing to the cloud. In
Domain Expertise Partnerships & Centers of In-house Tools & Engagement Major Global
benefit, this initiative enables us to free up 2011, it moved all of its end-user document storage into
Industry Alliances Excellence (CoE) Methodologies / Models Delivery Centers permanent staff time to work on strategic, value- the cloud. Results: The company’s use of Cloud-based
Frameworks added projects.” services resulted in $1.6 million in annualized savings and a
significant improvement in collaboration among employees
- Vice President and CIO on the Successful distributed across the globe. Our cloud strategy helped
• 20 years of • Microsoft • End User • MTaaSTM • Full Service Co- • Raleigh, NC, USA;
Infrastructure Computing sourcing Transition Management at a US based this customer meet its organizational goal of having a lean
legacy and market • EMC • myDashboardTM • Guadalajara, Leading Pharmaceutical Company and agile IT organization.
leadership • DC Transformation • Remote Mexico;
• Xerox • HCL’s ITSATM Infrastructure
• 17,000+ certified • Network Designing Management • Sao Leopoldo, Business Transformation
professionals
worldwide
• BMC Software
• Security Consulting
• HCL’s Gold
StandardTM • Full Outsourcing
Brazil;
“Responsiveness to our business partners is A Fortune 500 Company was looking for a reliable
• HP • Puerto Rico always a top objective of IT. Working with HCL outsourcing partner to consolidate its entire internal client
• 75+ Customer IT • Cloud Consulting & • Business Aligned • Multi Sourcing services - including IT, HR, accounting and professional
Transformations • NetApp Assessment ITTM (BAIT) • Sunning Hill, South ISD to develop fine-tuned governance, delivery support into a single operation. The company wanted its
• Re-bid Sourcing Africa;
• Global Multi-Lingual • VCE • HCL MyCloud TM and management processes has been a true internal IT organization to focus on strategic and core IT.
Support • Selective Sourcing • Espoo, Finland; enabler to delivering on that objective.” We delivered end-to-end IT infrastructure services, and
• Cisco undertook several transformational projects for backup
• L1, L2, L3 Support • Output-based
Pricing
• Stavanger, Norway; - An American multinational document tape optimization, application consolidation, database
• VMware
• Krakow, Poland; management corporation optimization, server virtualization and more. HCL well-
• Dell executed a major area of concern for the customer i.e.
• Shanghai, China;
data center consolidation. Results: Our automated tools
• Singapore “As a result of our partnership with HCL, we helped this client improve its IT services and reduce costs.
were able to achieve game-changing results Helpdesk consolidation across geographies decreased
support costs and reduced ticket resolution by 30%.
250+ global customers quickly and effectively.” Focus on SLAs, process standardization across the globe
- Senior Director Enterprise Infrastructure and resource optimization with zero impact to the business
at a Leading Hi-tech Manufacturing improved CSAT scores. The successful completion of Six
Sigma projects saved our client $50K to $100K annually
Company per project.

4. HCL: $6.2bn | 90000 people | 31 countries
Global Delivery Locations
India Delivery Locations (8) HCL’s INFRA Team • Experience - 20 years of Infrastructure legacy and market leadership
• Customers - 250+ global customers
Delivery Locations Outside India (30)
Proposed New Delivery Centers (2)
Impacting the World • Team - 17,000+ certified professionals worldwide
• Partnerships - Microsoft, EMC, Xerox, BMC Software, HP, NetApp, VCE, Cisco, VMware, Dell
• Centers of Excellence (CoE) - End User Computing, DC Transformation, Network Designing, Security
Consulting, Cloud Consulting & Assessment

5. The World is noticing
something unique about HCL
Acknowledges HCL Technologies as the HCL’s Employees First is a new and
HCL’s Employees First and ‘democratization’ radical management philosophy which will
world’s most modern management
of management concept could ‘bring about a catch on with the world sooner or later
HCL is also the only Asian company whose corporate renaissance’
CEO featured on Fortune’s ‘Dream Team’
Darden School of Business has done a
Harvard Business School teaches case study on the impact created by HCL
HCL is in the Elite “Thinkers 50” List about HCL as a case study on business through its “Employees First Customers
transformation highlighting the Employees Second” practice
First initiative
For the fourth time in a row, WorldBlu lists HCL
as one of the Most Democratic Workplaces in
the World Ranked as the world’s Most Innovative Honored with the Forrester Groundswell Award
Company for its workforce practices 2011 in the ‘Management – Innovative Systems’
category for ‘Value Portal’ – an employee idea
exchange platform where employees collaborate,
Publishes a Case Study recognizing the Gartner innovate and lead the implementation of their
business value of HCL’s Employees First - Exclusive report on EFCS recognizes that ideas to deliver value to HCL’s customers
“For HCL customers, improved engagement this philosophy empowers HCL’s frontline
and employee passion translates into employees to make decisions and take actions
greater flexibility, proactive innovation, and a for the benefit of customers Published by Harvard Press,
desire to do the right thing for the customer, Employees First, Customers Second
regardless of what the rules might say”, it is admired by global thought leaders -
says. Tom Peters, Tony Hsieh, Gary Hamel,
Judy McGrath, Ram Charan and
One of Britain’s Top Employers for the Victor K. Fung; Ranked No. 17 on the Best Seller
5th Consecutive Year list in 800-CEO-READ; Listed amongst the ‘Best
Business Books of 2010’ by the Library Journal of
America; Ranked No. 7 on Amazon UK’s listing of
Wins the Asian Human Capital Award 2011 ‘Best Business Books of 2010’.
for innovative and impactful people practices
centered on the Employees First, Customers
Second philosophy
The ‘Employees First’ philosophy at HCL, the
first such articulation in the IT Industry, is at the
IT IS core of our efforts to provide our employees
EMPLOYEES FIRST
with a work environment and culture that they
can take pride in.
Employees First.
When you channelize the energies of 90,000 employees and pour it into a funnel, you get a potent concoction
gushing out of the other end that will send your company’s engines racing.
We call this the Employees First effect.
www.hcltech.com