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HCLT Brochure: Crew Scheduling

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The task of crew scheduling has always been complicated by constraints like availability of resources, complex union rules, compensation plans and territory management. HCL’s Crew Calling solution will interface with an Interactive Voice Response (IVR) system which will automatically dial and present the available work assignments to the employee and mark employees on the assignment (choice of multiple vacancies) by writing a date/ time stamp notation (time of call, work assignment ID selected) in real-time to the employee’s historical work record. This solution provides an end-to-end visibility throughout the yard and road assignments.

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HCLT Brochure: Crew Scheduling

  1. 1. The task of crew scheduling has always been complicated by minimized while complying to stipulated operational andconstraints like availability of resources, complex union rules, contractual requirements. In creating the assignment andcompensation plans and territory management including: scheduling the appropriate resources, railroads face an impending challenge in communicating with the running? assignments must have a full crew prior toRailroad trades employees in real-time leading to hurdles in theperforming work at the station/ terminal planning process.Crew calling system must have almost 100% up-time?reliability to dynamically call employees to work the road,yard and industrial switching assignments, 24x7x365? are governed by government restricted “HoursEmployees Automated Crew Calling solution from HCLof Service” regulationsIncreased operating costs due to inefficient crew? HCL’s Crew Calling solution will interface with an Interactivemanagement and deployment Voice Response (IVR) system which will automatically dial andNo real-time visibility on crew availability? present the available work assignments to the employee and mark employees on the assignment (choice of multipleThe problem in crew scheduling is to assign crews to trains vacancies) by writing a date/ time stamp notation (time of call,and the vacancy-fill process in yard assignments, work assignment ID selected) in real-time to the employee’sdeadheading crews and applying the appropriate rest for historical work record. This solution provides an end-to-endeach crew member after tying-up so that the total cost is visibility throughout the yard and road assignments.
  2. 2. Crew Calling System Start Yes Available Writing Date / Time Employee Mark Employees Filling Vacancies Assignments stamp off No Dial employee ? ? of Choice ? call Time of ? OF HOURS ? available Present Assignmnts. Work Assignment ? SERVICE Assignments ? OF HOURS ID selected in real Allocate <12 Hrs – 8 Hrs SERVICE time Rest <12 Hrs – 8 Hrs = 12Hrs – 10 Hrs Rest Rest = 12Hrs – 10 Hrs Rest End Automated Calling SystemPotential Benefits: Key Differentiators:? and real-time information availabilityVisibility 100% reliability with 24x7 support ?? revenue leakage in road and yard assignmentsMinimize ? adherence to “Hours of Service” norms Complete? utilization of crew/ resources by 20%Improved ? across the entire network to ensure that the right VisibilityAccurately forecast and balance labor demand against? resource with the correct qualifications, seniority andcrew supply while having the flexibility to make changes at availability is utilized and paid accurately every timea moment’s notice For more information please contact – ttl@hcl.com Hello, I’m from HCL. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you? www.hcltech.com

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