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http://www.hcltech.com/travel-transportation-logistics - More on Travel Transportation & Logistics
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The task of crew scheduling has always been complicated by constraints like availability of resources, complex union rules, compensation plans and territory management. HCL’s Crew Calling solution will interface with an Interactive Voice Response (IVR) system which will automatically dial and present the available work assignments to the employee and mark employees on the assignment (choice of multiple vacancies) by writing a date/ time stamp notation (time of call, work assignment ID selected) in real-time to the employee’s historical work record. This solution provides an end-to-end visibility throughout the yard and road assignments.