Apply Design Thinking to enable Digital Business Transformation with SAP Intelligent Business Operations, powered by HANA

1. Apply Design Thinking to enable
Digital Business Transformation with
SAP Intelligent Business Operations, powered by
HANA
Dr. Harsh Jegadeesan
Chief Product Owner
Intelligent Business Operations
SAP SE, Walldorf
@harshjegadeesan

2. Business Scenario
<Business Scenario Name>
tagline

3. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 4
Shipment tracking
fraud management
disease management customer connect
churn management
sortiment management
replenishment
loan disbursement
Big Process thinking leads to digital business
transformation
Big processes are end-to-end processes
• Organizationally span across business departments, even business networks
• Technically span multiple business systems
• Generate large volumes of data at high velocity
• Supports digital transformation and determine business success.
Volume
Velocity
Variety
Value

4. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5
Goal
Phase
Divergence
& Convergence
Mindset
Creating
Choices
Making
Choices
Creating
Choices
Making
Choices
Understand the Problem Space Create the Solution Space
Imagine the “ideal”
Apply Design Thinking to “Big Processes”
enable Digital Business Transformation
Output

5. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 6
Overview:
Design Thinking approach for Business Scenario Development
Phases
Activities 1. Identify Business
Scenario
2. Define Business
Scenario Canvas
1. Observe the process
flow
2. Interview People in
the process
3. Interview IT to
understand technical
landscape/
implementation
1. Create Process Map
2. Define Personas
3. Capture goals, KPIs, actions,
business
situations
4. Define IT architecture
1. Design click-through
prototype of business
scenario
1. Validate
prototype with
business
users
2. Pilot project
(optional)
1. Define project
plan
2. Conduct
realization
workshop with IT to
define data
acquisition,
interfaces etc.
Output Business Scenario
Canvas
Process Map
Personas
Business Scenario specification
IT Landscape (optional)
Business Scenario
Click-through
Prototype
Live
Implementation
Sign-offInterviews
Photos/
Videos

6. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 8
Design Thinking approach for Business Scenario Development
Scoping
Phases
Activities 1. Identify Business Scenario
2. Define Business Scenario
Canvas
Output Business Scenario
Canvas

7. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9
Business Scenario Canvas
<Business Scenario Name>
Vision
Process
People Pain Points Solutions
write a high-level vision …
describe the end-to-end process
• target group 1: describe
• target group 2: describe
• challenge 1
• challenge 2
abridged

8. Business Scenario Canvas: <Business Scenario Name>
Cost Structure/Drivers Return on Investment
Process
People Pain Points Solutions Technical SystemsVision

9. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11
Design Thinking approach for Business Scenario Development
360° Research
Phases
Activities 1. Observe the process flow
2. Interview People in the
process
3. Interview IT to understand
technical landscape and
implementation
Output Interviews
Photos/Videos

10. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 12
Design Thinking approach for Business Scenario Development
Synthesis and Ideation
Phases
Activities 1. Define Personas
2. Create Process Map
3. Capture goals, KPIs, actions, business situations
4. Define IT architecture
Output
Process Map
Personas
Business Scenario specification
IT Landscape (optional)

11. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 13
Business Scenario
capturing the various facets of the Big Process
end-to-end big process
is running across SAP and non-SAP
systems and represents the actual
execution view of the process
process metrics
and KPIs
phases and milestones
capture the value-stream as business
users understand the process in a simple
linear model
goal
business
situations
actions tasks &
checklists
status
classification
cycle time, duration measures
and KPIs, notifications on risky
or violated KPIs
the goal defines the
business outcome
business situations
are threats or
opportunities in
operations
drill-down to
backend systems to
take appropriate
actions
collaborative
problem solving with
tasks and checklists
process status
determination to
cluster and act
Process participants, operational managers,
line-of-business users

12. Julia Bolt
Operations Manager
A direct report of a head of operations and is responsible to manage and
support a particular business process. Works with her colleague (and sister) Julia.
- is interested in important business situations and needs alerts on these events
- needs end-to-end real-time visibility in order to react proactively (tasks, phone calls...)
- is responsible and accountable to track and meet KPIs and SLAs
Goals
- Ensure all SLAs are met and there are no escalations
- Manage process performance
- Collaborate with colleagues and team to solve operational problems
- Clear visibility in Processes and Operations
- Manage operations across multiple devices – control tower monitors, PC or iPad
- Pro-actively solve problems before they become escalations
- Identify process weak spots and bottlenecks and optimize operations
Background
- Single. Eager to do well at her job because she hopes for promotion soon. She has a
spotless apartment and good hygiene about separating work from home so that she
can enjoy her evenings out with friends (often) with a clear conscience. But as soon as
she’s in the tube on the way to work she checks her tablet to be prepared.
Hates
- leaving work with chaos on her desk
-Canceling evenings out to cope with
emergencies at work
-Other people stealing her credit
Loves
- Spotting and dealing with problems before
they occur
- Improving processes.
- New challenges.

13. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15
Business Scenario Specification
structured ideation by capturing all facets of a business scenario

14. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 16
Design Thinking approach for Business Scenario Development
Prototyping
Phases
Activities
Output
1. Design click-through prototype of
business scenario
Business Scenario
Click-through
Prototype

15. Omni-Channel Order Fulfillment Intelligence:
Click through Prototype
- The following slides help you to create a click through prototype of your business scenario
- The slides are editable

16. Julia Bolt
Job Title / Role: Operations Manager/Process Operator
A direct report of a Process Owner and is responsible to manage and
support a particular business process. Works with her colleague (and sister) Julia.
• is interested in important business situations and needs alerts on these events
• needs end-to-end real-time visibility in order to react proactively (tasks, phone calls...)
• is responsible and accountable to track and meet KPIs and SLAs
Hates
• Leaving work with chaos on her desk
• Canceling evenings out to cope with
emergencies at work
• Other people stealing her credit
Loves
• Spotting and dealing with problems before
they occur
• Improving processes.
• New challenges.Background
• Single. Eager to do well at her job because she hopes for promotion
soon. She has a spotless apartment and good hygiene about
separating work from home so that she can enjoy her evenings out
with friends (often) with a clear conscience. But as soon as she’s in
the tube on the way to work she checks her tablet to be prepared.
Goal
• clear visibility in processes and operations
• ensure all SLAs are met and there are no escalations
• pro-actively solve problems before they become escalations
• manage process performance
• identify process weak spots and bottlenecks and optimize
operations
• collaborate with colleagues and team to solve operational problems
• manage operations across multiple devices – control tower
monitors, PC or iPad

17. SPACE.ME
My Workbox
25
Omni Channel O2C
39 Critical
95
Julia Bolt

18. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt

19. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
Julia Bolt
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Filter
Search
Order No
Company Code
Mode
Warehouse
Tracking No
3PL
OK
Customer

20. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
Julia Bolt
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Category
Search
All
OK
Platinum
Gold

21. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
Julia Bolt
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Category
Search
All
OK
Platinum
Gold

22. Omni Channel O2C
Create Task
Search
Open Orders
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Total Orders Total Orders Total Orders
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
12 10 03
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 15%10
Filtered by Category (Gold)
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
93
Loss in Revenue
Q3, 2014
Euros
350K
Completed on Violation
Q3, 2014
PAYMENT
Total Orders 04
1
16
10
03
29
Julia Bolt

23. Omni Channel O2C
Create Task
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Total Orders Total Orders Total Orders
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95 31 24 18
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
Total Orders 22
19
Search in Orders
9
Julia Bolt

24. Search results
No filters selected
Search
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
Tarun
90000202
90000203
90000204
90000205
90000206
90000207
90000208
90000209
90000210
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
New
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Category
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum90000211 CM1478779
Create Task
Julia Bolt

25. Omni Channel O2C
Create Task
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Total Orders Total Orders Total Orders
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95 31 24 18
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
Total Orders 22
19
Search
Julia Bolt

26. Open orders
Filtered by Status (on track) and Phase (New Order)
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
90000202
90000204
90000205
90000206
90000207
90000208
90000209
90000210
Category
Search
CM147877990000203
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
Create Task
Julia Bolt

27. Open orders
Filtered by Status (on track) and Phase (New Order)
Search
Create Task
ATTRIBUTES
Good Progress
Status
Sub-Status
Company Code
Customer
Order No
ON TRACK
Julia Bolt

28. Open orders
Filtered by Status (on track) and Phase (New Order)
Search
Create Task
ATTRIBUTES
MHIN
Status
Customer
Order No
Sub-Status
Company Code
MHADMHUK
ON TRACK
Good Progress
MPKT
Status: ON TRACK
Sub Status: Good Progress
Orders: 8
Filter Navigate to Orders
Julia Bolt

29. Open orders
Filtered by Status (on track) and Phase (New Order)
Search
Create Task
ATTRIBUTES
MHIN
Status
Customer
Order No
Sub-Status
Company Code
MHADMHUK
ON TRACK
Good Progress
MPKT
Status: ON TRACK
Sub Status: Good Progress
Orders: 8
Filter Navigate to Orders
Julia Bolt

30. Open orders
Filtered by Status (on track), Sub Status (Good Progress), Company Code (MPKT) and Phase (New Order)
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
90000202
90000204
90000205
90000206
90000207
90000208
90000209
90000210
Category
Search
CM147877990000203
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
Create Task
Julia Bolt

31. Instance number 90000203
Create Task
Reached Start of Payment on Jun 25, 2014, 5:30:00 AM which was planned to be reached on Jun 28, 2014 5:30:00 AM
Sales order
creation
Warehouse PaymentDelivery
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
Complete start of payment by June 28, 2014
Target for Payment
Enter task subject here
DETAILS
86.3%
TASKS
Julia Bolt
With 4 PhasesOption 1

32. Instance number 90000203
Create Task
Sales order
creation
Warehouse PaymentDelivery
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
DETAILS
86.3%
TASKS
Julia Bolt
Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM
Complete end of delivery by June 22, 2014
Target for Delivery
Enter task subject here
With 4 PhasesOption 1

33. Instance number 90000203
Create Task
Sales order
creation
Warehouse PaymentDelivery
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
DETAILS
86.3%
TASKS
Julia Bolt
Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM
Complete end of delivery by June 22, 2014
Target for Delivery
Enter task subject here
Target for Delivery
Warehouse: This phase completed on time
Start Date: 18 June, 2014 11:31 AM
End Date: 23 June, 2014 11:31 AM
Actual : 5 days
Target : 8 days
Responsible: Kelly
With 4 PhasesOption 1

34. Instance number 90000203
Create Task
Sales order
creation
Warehouse PaymentDelivery
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
DETAILS
86.3%
TASKS
Julia Bolt
Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM
Complete end of delivery by June 22, 2014
Target for Delivery
Enter task subject here
Target for Delivery
Contact Card
Kelly Protagonist
Senior Deliverator
Mobile: 0132-76541234
Work: 0468-75312468
Email: k.protagonist@cosanostra.com
With 4 PhasesOption 1

35. Instance number 90000203
Create Task
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
DETAILS
86.3%
TASKS
Julia Bolt
With 4 Phases
Status Phase Milestone End Time Planned End Actual Time
Sales Order Start Jul 4, 2014, 5:30:00 AMSales order creation
Sales Order
Sales Order End
Warehouse Warehouse Start
Delivery Delivery Start
Delivery End
Payment Payment Start
Warehouse End
Payment End
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
-
-
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
15 hrs
15 hrs
Target Time
11 hrs
05 hrs
-
- -
20 hrs
18 hrs
21 hrs
15 hrs
15 hrs 05 hrs
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
18 hrs
02 hrs
15 hrs
18 hrs
02 hrs
Option 1

36. Instance number 90000203
Create Task
Reached Start of Payment on Jun 25, 2014, 5:30:00 AM which was planned to be reached on Jun 28, 2014 5:30:00 AM
Sales order
creation
ShippingWarehouse PaymentDelivery
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
Complete start of payment by June 28, 2014
Target for Payment
Enter task subject here
DETAILS
86.3%
TASKS
Julia Bolt
With Additional Shipping
phase
Option 2

37. Instance number 90000203
Create Task
Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
Complete end of delivery by June 22, 2014
Target for Delivery
Enter task subject here
DETAILS
86.3%
TASKS
Sales order
creation
ShippingWarehouse PaymentDelivery
Julia Bolt
With Additional Shipping
phase
Option 2

38. Instance number 90000203
Create Task
Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM
Sales order
creation
ShippingWarehouse PaymentDelivery
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
Complete end of delivery by June 22, 2014
Target for Delivery
Enter task subject here
DETAILS
86.3%
Target for Delivery
Shipping: This phase completed on time
Start Date: 18 June, 2014 11:31 AM
End Date: 23 June, 2014 11:31 AM
Actual : 5 days
Target : 8 days
Responsible: Kelly
TASKS
Julia Bolt
With Additional Shipping
phase
Option 2

39. Instance number 90000203
Create Task
Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM
Track Progress
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
Complete end of delivery by June 22, 2014
Target for Delivery
Enter task subject here
DETAILS
86.3%
Target for Delivery
Contact Card
Kelly Protagonist
Senior Deliverator
Mobile: 0132-76541234
Work: 0468-75312468
Email: k.protagonist@cosanostra.com
TASKS
Sales order
creation
ShippingWarehouse PaymentDelivery
Julia Bolt
With Additional Shipping
phase
Option 2

40. Instance number 90000203
Complete Instance by Jul 6, 2014, 5:30:00 AM
Uncomfortably close to the target- Needs to complete in 3.6
Days
STATUS INFORMATION
Forecasted End Jul 6, 2014, 5:30:00 AM
Planned End Jul 7, 2014, 5:30:00 AM
Start Date Jul 4, 2014, 5:30:00 AM
DETAILS
86.3%
TASKS
Track Progress
Status Phase Milestone End Time Planned End Actual Time
Sales Order Start Jul 4, 2014, 5:30:00 AMSales order creation
Sales Order
Sales Order End
Warehouse Warehouse Start
Delivery Delivery Start
Delivery End
Payment Payment Start
Warehouse End
Shipping Shipping Start
Shipping End
Payment End
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
-
-
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
15 hrs
15 hrs
Target Time
11 hrs
05 hrs
-
- -
20 hrs
18 hrs
21 hrs
15 hrs
15 hrs 05 hrs
15 hrs
Create Task
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
Jul 4, 2014, 5:30:00 AM
12 hrs
18 hrs
02 hrs
15 hrs
15 hrs
12 hrs
18 hrs
02 hrs
Julia Bolt
With Additional Shipping
phase
Option 2

41. Instance number 90000203
Create Task
STATUS INFORMATION DETAILS TASKS
ParticipantsRelated Data
Order Number
Order Type
Description
Date
Status
Total Cost
ET67296449
Urgent
….
August 20, 2015
Released
252.523865
MOSESBEDS
Requester
EMANUELAH
Processor
Julia Bolt

42. Instance number 90000203
STATUS INFORMATION DETAILS TASKS
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Create TaskAdd data
Julia Bolt

43. Instance number 90000203
STATUS INFORMATION DETAILS TASKS
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Add dataCreate Task
Julia Bolt
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
CancelSave

44. Instance number 90000203
STATUS INFORMATION DETAILS TASKS
Create TaskAdd data
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Julia Bolt

45. Instance number 90000203
STATUS INFORMATION DETAILS TASKS
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Create TaskAdd data
Julia Bolt
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
CancelSave

46. Instance number 90000203
STATUS INFORMATION DETAILS TASKS
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Related Shipments
Tracking Number
Destination
Material Category
Category
Flight Number Arrival
Flight Number Departure
Value
Volume
Weight
Lorum Ipsum
Walldorf
Material Category
Td
dfc342
jgt564
12345
0.3m
1.03 kg
Related Carrier
Type
ID
Start location
End location
Lorum Ipsum
12dtg
Bangalore
Walldorf
Create TaskAdd data
Julia Bolt

47. Instance number 90000203
Create Task
STATUS INFORMATION DETAILS TASKS
Enter task subject here
Call Engineer
Investigate Incident
Julia Bolt

48. Instance number 90000203
Create Task
STATUS INFORMATION DETAILS TASKS
Enter task subject here
Julia Bolt

49. Open shipments
Filtered by Status (on track), Sub Status (Good Progress), Company Code (MPKT) and Phase (New Order)
Search
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
90000202
90000203
90000204
90000205
90000206
90000207
90000208
90000209
90000210
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Category
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Create Task
Julia Bolt

50. Open shipments
No filters selected
Search
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
Tarun
90000202
90000203
90000204
90000205
90000206
90000207
90000208
90000209
90000210
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
New
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Category
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum90000211 CM1478779
Create Task
Export as CSV
Julia Bolt

51. Open shipments
No filters selected
Search
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
Tarun
90000202
90000203
90000204
90000205
90000206
90000207
90000208
90000209
90000210
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
New
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Category
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum90000211 CM1478779
Create Task
Julia Bolt

52. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt

53. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Get Help
Log Out
Notification
About
Julia Bolt

54. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt
Notification
OK Cancel
You can choose to receive notification via email for critical
business situations
Critical Business Situations Critical KPI Violations
Relocation
Procurement

55. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt

56. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt
New task for Oder Fulfillment
CancelCreate
*Subject
Description
Enter the goal of your task
Enter the task details. You can enter participants by prefixing their
IDs with the @ character.

57. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt
New task for Oder Fulfillment
CancelCreate
*Subject
Description
Enter the task details. You can enter participants by prefixing their
IDs with the @ character.
New Task

58. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
9 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Task created
Julia Bolt

59. Tasks
Create Task
Status Priority Owner Creation date Modification date Due date
Open Tarun 12/03/2014 17/9/2014
Open Alan Rickayzen 12/03/2014 17/9/2014
Open Alan Rickayzen 12/03/2014 17/9/2014
Open
Open Alan Rickayzen 12/03/2014 17/9/2014
Open
Open
Alan Rickayzen
Alan Rickayzen
Alan Rickayzen
12/03/2014
12/03/2014
12/03/2014
17/9/2014
17/9/2014
17/9/2014
12/03/2014
Medium
Medium
Low
Medium
Medium
High
High
OPEN COMPLETED
Open Nivedita Ganjoo 12/03/2014High
Subject
New Task
Task Subject
Task Subject
Task Subject
Task Subject
Task Subject
Task Subject
Task Subject
Julia Bolt

60. Edit
Long text description will be displayed here…Long text description will be displayed here………..Long text description
will be displayed here…… Long text description will be displayed here…Long text description will be displayed here..
Long text description will be displayed here…………..Long text description will be displayed here…Long text
description will be displayed here…….Long text description will be displayed here… Long text description will be
displayed here… Long text description will be displayed here…
Description
New Task
Jan 12,2015
Nivedita Ganjoo
Sara O’ Connors
sara@sap.com
George Smith
George.s@sap.com
A
J
Alexandra Jones
Jones.a@sap.com
Status In Progress
Priority High
Due date Jan 15, 2015
Complete
Sara O’ Connors: hello
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec
metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales.
Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula.
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Reply Nov 18,2014, 12:12:24 PM
A
J
Requests March 03 2013
Reply March 04 2013
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus.
Requests March 05 2013
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Rejection March 07 2013
A
J
Post something here…
Add participants
Julia Bolt

61. New Task
Long text description will be displayed here…Long text description will be displayed here………Long text description
will be displayed here…… Long text description will be displayed here…Long text description will be displayed here..
Long text description will be displayed here…………..Long text description will be displayed here…Long text
description will be displayed here. Long text description will be displayed here Long text description will be displayed
here… Long text description will be displayed here…
Description
Subject
New Task Jan 12,2015
Nivedita Ganjoo
Status In Progress
Priority
Due date
Low
Jan 15,2015
Sara O’ Connors: hello
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec
metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales.
Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula.
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Reply Nov 18,2014, 12:12:24 PM
A
J
Requests March 03 2013
Reply March 04 2013
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus.
Requests March 05 2013
A
J
To add comments exit edit mode
CancelSave
Sara O’ Connors
sara@sap.com
George Smith
George.s@sap.com
A
J
Alexandra Jones
Jones.a@sap.com
Add participants
Julia Bolt

62. Edit
Long text description will be displayed here…Long text description will be displayed here………..Long text description
will be displayed here…… Long text description will be displayed here…Long text description will be displayed here..
Long text description will be displayed here…………..Long text description will be displayed here…Long text
description will be displayed here…….Long text description will be displayed here… Long text description will be
displayed here… Long text description will be displayed here…
Description
New Task
Jan 12,2015
Nivedita Ganjoo
Status In Progress
Priority High
Due date Jan 15, 2015
Complete
Sara O’ Connors
sara@sap.com
George Smith
George.s@sap.com
A
J
Alexandra Jones
Jones.a@sap.com
Sara O’ Connors: hello
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec
metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales.
Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula.
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Reply Nov 18,2014, 12:12:24 PM
A
J
Requests March 03 2013
Reply March 04 2013
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus.
Requests March 05 2013
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Rejection March 07 2013
A
J
Post something here…
Add participants
Julia Bolt

63. Reopen
Long text description will be displayed here…Long text description will be displayed here………..Long text description
will be displayed here…… Long text description will be displayed here…Long text description will be displayed here..
Long text description will be displayed here…………..Long text description will be displayed here…Long text
description will be displayed here…….Long text description will be displayed here… Long text description will be
displayed here… Long text description will be displayed here…
Description
New Task
Jan 12,2015
Nivedita Ganjoo
Status In Progress
Priority High
Due date Jan 15, 2015
Confirm
Sara O’ Connors
sara@sap.com
George Smith
George.s@sap.com
A
J
Alexandra Jones
Jones.a@sap.com
Sara O’ Connors: hello
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec
metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales.
Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula.
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Reply Nov 18,2014, 12:12:24 PM
A
J
Requests March 03 2013
Reply March 04 2013
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus.
Requests March 05 2013
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Rejection March 07 2013
A
J
Post something here…
Add participants
Task Completed
Julia Bolt

64. Long text description will be displayed here…Long text description will be displayed here………..Long text description
will be displayed here…… Long text description will be displayed here…Long text description will be displayed here..
Long text description will be displayed here…………..Long text description will be displayed here…Long text
description will be displayed here…….Long text description will be displayed here… Long text description will be
displayed here… Long text description will be displayed here…
Description
New Task
Jan 12,2015
Nivedita Ganjoo
Status Confirmed
Priority High
Due date Jan 15, 2015
ReopenConfirm
Sara O’ Connors
sara@sap.com
George Smith
George.s@sap.com
A
J
Alexandra Jones
Jones.a@sap.com
Sara O’ Connors: hello
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec
metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales.
Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula.
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Reply Nov 18,2014, 12:12:24 PM
A
J
Requests March 03 2013
Reply March 04 2013
Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu
massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus.
Requests March 05 2013
George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus.
Rejection March 07 2013
A
J
Post something here…
Add participants
Task Confirmed
Julia Bolt

65. Tasks
Create Task
Status Priority Owner Creation date Modification date Due date
Open Tarun 12/03/2014 17/9/2014
Open Alan Rickayzen 12/03/2014 17/9/2014
Open Alan Rickayzen 12/03/2014 17/9/2014
Open
Open Alan Rickayzen 12/03/2014 17/9/2014
Open
Open
Alan Rickayzen
Alan Rickayzen
Alan Rickayzen
12/03/2014
12/03/2014
12/03/2014
17/9/2014
17/9/2014
17/9/2014
12/03/2014
Medium
Medium
Low
Medium
Medium
High
High
OPEN COMPLETED
Subject
Task Subject
Task Subject
Task Subject
Task Subject
Task Subject
Task Subject
Task Subject
Julia Bolt

66. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt

67. SubscribeCreate Task
Actual
Target
Silver Gold Platinum
0
5
10
15
20
25
30
35
Category SelectView by
Q3, 2014 20 Days
Actual
30 Days
Target
2
0
30
20 %
Change
No filters selected
Cycle time
Julia Bolt

68. SubscribeCreate Task
Actual
Target
Silver Gold Platinum
0
5
10
15
20
25
30
35
Category SelectView by
Q3, 2014 20 Days
Actual
30 Days
Target
2
0
30
20 %
Change
No filters selected
View by
Year
Quarter
Month
CW
Date
Date Range
Quarter
Period Selector
Cycle time
Julia Bolt

69. SubscribeCreate Task
Actual
Target
Silver Gold Platinum
0
5
10
15
20
25
30
35
Category SelectView by
Q3, 2014 20 Days
Actual
30 Days
Target
2
0
30
20 %
Change
No filters selected
Quarter
View by
Q1
Q2
Q3
Q4
Cycle time
Julia Bolt

70. SubscribeCreate Task
Actual
Target
Silver Gold Platinum
0
5
10
15
20
25
30
35
Category SelectView by
Q2, Q3, 2014 34 Days
Actual
40 Days
Target
3
4
40
22 %
Change
No filters selected
Cycle time
Julia Bolt

71. Cycle time
No filters selected
Search
OPTION 2
Status Order number Customer Type Customer No Warehouse Processor
90000201 CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
CM1478779
MP
MP
MP
MP
Tarun
Tarun
Tarun
MP
Tarun
Tarun
Tarun
90000202
90000203
90000204
90000205
90000206
90000207
90000208
90000209
90000210
New
New
Existing
New
Existing
Existing
Existing
Existing
New
New
New
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Blr
Category
Gold
Gold
Gold
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum
Platinum90000211 CM1478779
Create Task
Julia Bolt

72. SubscribeCreate Task
Actual
Target
Silver Gold Platinum
0
5
10
15
20
25
30
35
Category SelectView by
Q2, Q3, 2014 34 Days
Actual
40 Days
Target
3
4
40
22 %
Change
No filters selected
Cycle time
Julia Bolt

73. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
2
Business Situations in
Message popover
Julia Bolt

74. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Business Situations in
Message popover
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
Shipments, Change 110 %
113
2
All 1 1
Gary Hayes is already overloaded…
System error
1
1
Julia Bolt

75. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Business Situations in
Message popover
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
Shipments, Change 110 %
113
2
Gary Hayes is already overloaded with 5
work orders.
Take action on this situation now
This has a risk of not meeting the deadline
to fix all the incidents. If possible, please
assign some work orders to another service
engineer
Business Situations in
Message popover
Link that directs user new tab
(not sure of this possibility with this control,
checking on this)
With this control we cannot have action buttons like Complete
Julia Bolt

76. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Business Situations
Julia Bolt

77. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Business SituationsBusiness Situations
Business Situations (2)
Gary Hayes is already overloaded with 5 work
orders.
Jan 12, 2015 11:21 am
James is already overloaded with 12 work
orders.
Jan 11, 2015 11:21 am
Julia Bolt

78. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Business Situations
Julia Bolt
Gary Hayes is already overloaded with 5 work orders.
This has a risk of not meeting the deadline to fix all the incidents. If
possible, please assign some work orders to another service
engineer
You can summarize your actions here…
Find new service engineer
CancelComplete

79. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Business Situations
Business Situation completed
Julia Bolt

80. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
System Error
Julia Bolt

81. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
System Error
System Error (1)
You cannot access the attribute Metadata service
as the required artifacts have not been generated
Julia Bolt

82. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
System Error
Julia Bolt
Error
Diagnosis
OK
You cannot access the attribute Metadata service as the required
artifacts have not been generated
System Response
You cannot access the attribute Metadata service
Procedure
Contact your administration and request generation of the business
scenario S19194945

83. Omni Channel O2C
Create Task
Search
Open Orders
39
25
31
2:27:52 PM
Open Orders by Phases
SALES ORDER CREATION WAREHOUSE DELIVERY
Completed on Time
Q3, 2014
Cycle Time
Q3, 2014
% Completed on Time
Q3, 2014
Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 %
Completed on Time
Q3, 2014
95
Days, Target 30
Tasks
Q3, 2014
Overdue 4
8 122%20
No filters selected
Days, Change 10 %
Overall Approval Cycle
Time
Q3, 2014
113
Loss in Revenue
Q3, 2014
Euros
550K
Completed on Violation
Q3, 2014
PAYMENT
19
Total Orders Total Orders Total Orders31 24 18 Total Orders 22
Julia Bolt

84. SPACE.ME
My Workbox
25
Omni Channel O2C
39 Critical
95
Julia Bolt

85. My Workbox
Status Priority Owner Creation date Modification date Due date
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open High Nitin Kumar 12/03/2014 17/9/2014
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open Alan Rickayzen 12/03/2014 17/9/2014
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open Low
Open Medium
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
High
Create Task
OPEN COMPLETED
Open High
Subject
Please notify this arrangement..
Please notify this arrangement..
Please notify this arrangement..
Please notify this arrangement..
Please notify this
Please notify this arrangement..
Please notify this
Please notify this
Please notify this arrangement..
Please notify this arrangement..
Julia Bolt

86. Notification Subject
Dismiss
Notification Description Created On Nov 21, 2104
Priority Low
Long text description will be displayed here…Long text description will be displayed here………..Long text description will be
displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text
description will be displayed here…………..Long text description will be displayed here…Long text description will be
displayed here…….Long text description will be displayed here… Long text description will be displayed here… Long text
description will be displayed here…
Julia Bolt

87. My Workbox
Status Priority Owner Creation date Modification date Due date
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open High Nitin Kumar 12/03/2014 17/9/2014
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open Alan Rickayzen 12/03/2014 17/9/2014
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open Low
Open Medium
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
Open Medium Alan Rickayzen 12/03/2014 17/9/2014
High
Create Task
OPEN COMPLETED
Subject
Please notify this arrangement..
Please notify this arrangement..
Please notify this arrangement..
Please notify this arrangement..
Please notify thisPlease notify this arrangement..
Please notify this
Please notify this
Please notify this arrangement..
Please notify this arrangement..
Notification Dismissed
Julia Bolt

88. SPACE.ME
My Workbox
25
Omni Channel O2C
39 Critical
95
Julia Bolt

89. Lukas Glover
Job Title / Role: IT Operations
Lukas in part of the IT Operations team also called as the Basis team for legacy reasons.
Lukas maintains the landscape for the project, on boards users and takes care of
authorizations
Goal
• Create requests for the landscape (tenants/instances) on cloud or on premise
• Create authorization policy and setup users and authorizations
• Ensure that the system is running 24x7 without issues
• Coordinate with the SAP Cloud team to successfully achieve goals

90. SPACE.ME
Omni Channel O2C
39 Critical
95
Diagnosis Omni Channel O2C
Administration
2 workflows missing
Support Cockpit
Configuration incomplete
My Workbox
25
Scenarios
Lukas Glover

91. Diagnosis
Configurations
HRF
To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on
the left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide.
HWF
To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the
left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide.
XS Admin Tool - SQL Connection Maintenance
XS Admin Tool - SQL Connection Maintenance
Task Manager
To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the
left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide.
XS Admin Tool - SQL Connection Maintenance
Generate Time Data
To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the
left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide.
XS Admin Tool - SQL Connection Maintenance
SMTP Configurations
To enable e-mails to be sent, you have to maintain the XS SMTP Configuration. To correct detected issues, see the chapter "SMTP Configuration" of the SAP Operational Process Intelligence
Installation and Upgrade Guide.
XS Admin Tool - SQL Connection Maintenance
Lukas Glover

92. Diagnosis
SMTP Configuration
To enable e-mails to be sent, you have to maintain the XS SMTP Configuration. To correct detected issues, see the chapter "SMTP Configuration" of the SAP Operational Process Intelligence
Installation and Upgrade Guide.
XS Admin Tool - SQL Connection Maintenance
SMTP configuration not maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above
No sender address maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above
Jobs
Correlation
To correlate events into data that can be used by SAP Operational Process Intelligence, you have to schedule a job. To correct detected issues, use the automatic functionality on the left or
see the chapter "Scheduling the Correlation Job" of the SAP Operational Process Intelligence Installation and Upgrade Guide.
XS Job Dashboard - Correlation Job Details
Notification
To trigger notifications whenever indicators reach critical values, you have to schedule a job. To correct detected issues, use the automatic functionality on the left or see the chapter
"Scheduling the Notification Job" of the SAP Operational Process Intelligence Installation and Upgrade Guide.
XS Job Dashboard - Notification Job Details
Detected issues Recommended Actions
SMTP configuration not maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above
No sender address maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above
Detected issues Recommended Actions
Email
If you want a e-mail to be sent to subscribed users whenever a task is assigned to them, you have to schedule a job.
Lukas Glover

93. SPACE.ME
Diagnosis
2 workflows missing
Support Cockpit
Configuration incomplete
Scenarios
Omni Channel O2C
39 Critical
95
My Workbox
25
Omni Channel O2C
Administration
Lukas Glover

94. Infuse intelligence into
operational processes
Orchestrate and Integrate
end-to-end processes
Document and share end-to-
end processes and achieve
IT-Business alignment
Key Takeaways
SAP Intelligent Business Operations, powered by HANA
Subscribe to our YouTube playlist
Join our JAM site
Visit our SCN page
Read our whitepaper

95. © 2015 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Dr. Harsh Jegadeesan
Chief Product Owner, Intelligent Business Operations
SAP SE, Walldorf
@harshjegadeesan