Eduprof Expertmeeting 14-15 April 2011 Groningen. Workshop Scientific underpinnings of inter organizational entrepreneurship presentation on Case study innovations ecosystem by Mrs. I. Borst. Associate professor Erasmus University Rotterdam, The Netherlands

1. Case study: innovation ecosystem

2. TRIPLE C: Case Connected Community
•IT system for municipalities facilitating workflow management
•Innovations: multichannel system AND involved citizens have remote access to
their own cases
Data storage
Workflow management
Case system
Departments
municipality
Document management system
Front Office Mid Office
Back Office
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3. Motivations for developing an ecosystem
•Need for ongoing innovations of IT systems
= Long term contracts require regular updates to match changing demands
•Time issue
= Accelerate development of innovative features
•Cost effectiveness
= Outsourcing of knowledge and product development to more efficient
partners
•Strengthen sales capacity
= Extend sales and contact network
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4. Ecosystem partners
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5. Planning ecosystem activities
1. Marketing exposure
o Launch ecosystem Expo Government & ICT
o Innovation Experience event
o Online documentation
2. Technical realization and integration of plugin
3. Pilot project
4. Rollout to other customers
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6. Realization ecosystem activities
Exposure
Development
Phase 1
Phase 2
Phase 3
Pilot
Phase 1
Phase 2
Phase 3
Phase 4
Rollout
Phase 1
Phase 2
Phase 3 2010. All rights reserved
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7. Main lessons learned
Initiators and partners spent much time on alignment
Partners actually not interested in co-development of ecosystem
organization
Simultaneous development of technical documentation/demo
environment and integration did not work out
Commitment per partner varied substantially
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8. Research issues
How can innovation ecosystems become more efficient and
effective?
•How to improve (multiparty) communication?
•To what level can activities in innovation ecosystems be standardized?
•How to maximize commitment of partners?
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