Patients waiting time project; plan to reduce the waiting time and to entertain the patients during it

1. Waiting Time
Project
Made by:
Community Marketing Team

2. Project
Objectives
 Patients who have to wait for long
periods of time are usually
not very happy with the hospital and it
can set a bad tone for the overall visit.
 Patients need to know we are respecting
their waiting, so there are some ways to
lessen the stress and show that we are
considerate of our patient’s time.

3. In this project we will work on two
pillars:
Reducing
waiting time
Consuming
waiting time

4. Problem
Concerned
department
Action Due Date
Doctors delays and
cancellations
OPD
More focusing on
doctor commitments to
their appointments.
Adjustment drs
operations' time with
his clinic to avoid the
delay
Running
Reservation Sys. OPD & Call center
Quality Survey to
evaluate the new
reservation sys
"Comes first enters
first"
in addition to Increase
sampling size with
more focus on cash
patients
8/12/2015

5. Problem
Concerned
department
Action Due Date
long examination
duration
OPD & Call center
We recommend
informing the patient by
the timeline of his
examination each
according to the doctor
examination duration.
Ex: E.N.T patients 1st 5
patients to be present at
6:00 pm, the 2nd 5
patients to be present at
7:00pm…etc
Running
Absence of Quing system
like in SMH
IT 16/12/2015

6. No enough seats in the waiting areas Hospitality 15/12/2015
strengthen the Mobile Network IT
Waiting mobile
companies offers
WIFI efficiency IT 3/12/2015
First Aid videos to be displayed on
LCDs
Media + Community 15/12/2015
Educational material for the most
common diseases to be displayed on
LCDs
Community + Media 15/12/2015
sessions for
(Injections+Hypertension &diabetic
check up)
Community + Nursing
once per week
starting from
1/12/2015
Problem
Concerned
Department
Action Due Date

7. Library (Books+Novels+Quraan)
Community
+Customer Service
15/12/2015
Mobile Charger box IT 20/12/2015
Sound system IT
Sound system playing
soft music and
announcing our offers
30/12/2015
Kids corner community
to be included
coloring books +
origami materials +
toys
20/12/2015
Play station area community 30/12/2015
Problem
Concerned
Department
Action Due Date

8. Items Cost Count
Play station 5000 L.E 1+P.s stand
Ben bags 5000 L.E 10
Kids’ corner 1000 L.E All kids’ corner
Charger locker 1000 L.E 1
Repeaters 3000 L.E 3

9. Thank You