The document outlines a basic 4-step process for effective persuasion: 1) Rapport - creating comfort and trust with the other person, 2) Elicit Criteria - discovering what's important to them, 3) Leverage Criteria - showing how what you offer matches their wants, and 4) Close - getting them to agree to your request. It emphasizes that the first two steps of building rapport are the most important, as they rely on natural conversation skills rather than sales techniques. Mastering these early steps makes the later steps of persuasion much easier.
31. This is where you show them that
what you've got is a perfect match for
what they want.
32. This when all those crazy language
patterns come in.
33. When you can use linguistic
technology to show them that their
criteria (usually pretty vague) can be
found in your products, services, or
romantic skills (also usually pretty
vague).