1. How to Make Change Happen,
Before it Happens to You.
George Vukotich, Ph.D.

2. Understand Where Change Comes From
? ? ?
Change is Driven by:
Success is Driven by:
- Customer Needs
- Competition
- Innovation
- Global Changes
- Process Capability
- Being Aware of Change
- Knowing What is Driving
Change
- Being Capable of Learning
- Being Able to Apply What
You Know

3. Understand Where Change Comes From
“What is it that is going on in the world around
you that will impact what you do?”
Innovations
Customers
Competition
Government
Intervention
Innovations
Global Factors
Process Changes
Technology

4. Just Because You’re Successful Today Does
Not Mean You Will Be Successful Tomorrow
“On average about ½ of the companies on the
Fortune 500 list fall off in any given 10 year
period. Change does happen.”

5. Success Is Shorter Lived Than Before

6. Having The Insight To Know What To Change
STRATEGY
TECHNOLOGY
STRUCTURE
PEOPLE
PROCESS

7. Assess The Impact Of Change
“It’s not only about change, but being able
to determine how that change will impact
us and in turn what we should do about it.”
Consider:
Know:
- Cost of Change
- Whether Change is Optional
- Risk of Changing or
or Not
Not Changing
- Impact On Gaining New
- Ease or Difficulty of Change Customers or Losing Current
-Return on the Investment
Customers
in Change
- Who New Partners Could Be

8. Assemble A Change Management Team
“The single most important factor on the level
of success in a change initiative is the ability of
the people it impacts to help in making it happen.”
What is needed:
What are the skills needed
to make it happen:
-
-

9. Build A Vision For Change
“What is the reason for change? How will it impact
those that are affected? What will it take to get them
to take action?”
Rewards
vs.
Consequences
Proactive
vs.
Reactive

10. Put A Change Strategy In Place
“What will it take to get you from where you are
to where you want to be?”
Current State
Destination X
Roadblocks, Unforeseen Issues, Challenges, Implications

11. Win Support
“Who are the stakeholders? What are they
interested in? What will it take to get their support?”
Stakeholder
Power
Factor
Interests
Current
Stance
Desired
Stance
Influence
Strategy
(total 100%)
CFO
40%
Maintaining Will not
Balanced
support
Budget
Supports
Leverage
COO
COO
30%
New
Function
Supports
Supports
Leverage to
convince
CFO
New
Equipment
Vendor
10%
Making
Sale
Supports
Supports
Leverage
ROI data
VP of IT
20%
Improved
Systems
?
Supports
Address
workload

12. Communicate Effectively
“Being able to get your message across is key.
It is not about what is said, but what is heard.
Checking for understanding lets you know where
you’re at.”
Hearing is not listening
Ask questions, get
agreement on perspective
It starts with understanding

13. Overcome Challenges
“There are times when others will not see your
point, technology will not work as promised,
and information you relied on to make decision
will turn out to be wrong.”

14. Measure Success
“Defining what success looks like is the starting point.
Measuring it along the way keeps track of progress.
Setting a timeframe sets the parameters of when things
need to be done.”

15. Review Lessons Learned
“Learning and growth comes from experience. Working
through change we continue to develop.”

16. George Vukotich, Ph.D.
30+ Years Helping Organizations
Change to Make a Difference
Abbott
Accenture
Amoco
Board of Trade
Booz Allen
Chase
Motorola
HSBC
IBM
United States Air Force
Published by:
The American Society for Training and Development
Available From Amazon.Com:
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