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Adviser: Dr. Meng-Jang Lin Presenter: Stan Chung Date: January 7, 2010
I. Introduction II. Literature Review III. Methodology
II. Statement of problem I. Research Background III. Research Purpose
[object Object],[object Object]
[object Object],Word-of-Mouse Word-of-Mouth = Internet +
[object Object],[object Object]
[object Object]
III.  Consumer information seeking I. Word-of-mouse III. Involvement II. Trust
[object Object],Attempting to purchase Perceiving risk, anxious Minimizing the risk  Seeking information (Srinivasan & Ratchford, 1991)
[object Object],Direct to multiple individuals No time & geographic restriction Anonymity Characteristics (Hennig-Thurau, Gwinner, Walsh & Gremler, 2004)
[object Object],[object Object],Anonymity Trustworthiness?
[object Object],[object Object],[object Object]
[object Object],Expertness Trustworthiness Attractiveness the extent to which a communicator is perceived to be a source of valid assertions refers to the honesty and believability of a communicator. includes a number of characteristics of a communicator might have (e.g. intellectual skills, personality properties, lifestyles) (Erdogan, 1999)
[object Object],[object Object],[object Object]
[object Object],(Robertson et al., 1984) Behavioral Dimension  High-Involvement View Low-Involvement View Information Seeking Consumers actively seek product and brand information Consumers seek limited product and brand information Attitude Change Attitude change is difficult and rare Attitude change is frequent but short
V. Data Analysis I. Research Procedure II. Research Structure III. Participant IV. Instrument
[object Object],Questionnaire design Data collection Questionnaire revision Data analysis Pilot study
[object Object],Word-of-mouth Purchase Behavior Involvement
[object Object],Tourists in Gugam  Time 15 minutes Quantity 30 (pre-test) 300 (formal study) Age 18-65
[object Object],1  strongly disagree 5  strongly agree Questionnaire  (31 items) 5 points Likert scale Part 1 (13) Word-of-mouse (Ohanian, 1990; Swartz, 1984; Wu, 2009) Part 2 (10) Consumer Involvement (Mcquarrie & Munson, 1992; Lee, 2006) Part 3 (8) Consumer purchase behavior (Swinyard, 1993) Part 4 Personal information
[object Object],Expertness Trustworthiness Attractiveness
[object Object]
[object Object]
[object Object]
SPSS 13.0 for windows Descriptive statistics analysis To know the distribution of participants personal information Pearson Correlation To examine the relationships between the variables (can not test cause and effect) Regression Analysis To examine the causal effect between variables
Stan

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Stan

  • 1. Adviser: Dr. Meng-Jang Lin Presenter: Stan Chung Date: January 7, 2010
  • 2. I. Introduction II. Literature Review III. Methodology
  • 3. II. Statement of problem I. Research Background III. Research Purpose
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. III. Consumer information seeking I. Word-of-mouse III. Involvement II. Trust
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. V. Data Analysis I. Research Procedure II. Research Structure III. Participant IV. Instrument
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. SPSS 13.0 for windows Descriptive statistics analysis To know the distribution of participants personal information Pearson Correlation To examine the relationships between the variables (can not test cause and effect) Regression Analysis To examine the causal effect between variables