QuestBack provides online survey services and know-how for gathering, analyzing and responding to business critical feedback.

6. www.questback.be

7. Mijn QuestBack: gemakkelijk en snel aanmaken en beheren van uw bevragingen.

8. Templates: CSS, ESS, Course/Event registration/evaluation … 11 languages: English, French, German, Italian, Dutch, Norwegian, Swedish, Danish, Finnish, Russian, Turkish Over 260 templates available to all QB users

9. Quest Designer ( Easily create your own surveys just within a few minutes)

10. How can it look like?

11. Quest Reporter

12. Export reports + Webreport

13. Example: course/event/seminar evaluation Invitation/Registration Course/Event/Seminar Mapping of expectations and prior experience (Questions to course holder) Evaluation (I) ” Did they like it?” Evaluation (II) ” Did you learn anything?” Evaluation (III) ” Did they use it later? ” Evaluation (IV) ” Did they generate results”

14. Evaluation – 4 level model by Kirkpatrick Level 1 Reaction Level 2 Learning Level 3 Behavioural change Level 4 Result Time Evaluation complexity Individual learning Organisational learning Was the experience pleasant? Did you learn anything? Did you put in practice? Did it generate results?

15. Example: Sales / HR process evaluation Customer expections Actual deliverables Expectation gap Deal with any variance immediately Rejected offer Mapping and evaluation of initial activities Meeting evaluation Entry- evaluation Exit- evaluation Reinforce relations to existing customers t

17. + 3000 Customer over 50 countries over 30 branches