3.
Company Profile
Unified Telecom enables mobile, fixed and computerized communications over existing
networks with limited upfront investments.
The Company’s end to end environment opens telecom networks to small and medium
companies and organizations that generate a new value‐chain like hosters, Internet
service providers, integrators, social and business communities, network integrators
and software developers.
Founded in 2009, the Company has more than decades of experience in environment
installation and management serving millions of users in multiple countries.
Unified Telecom is a privately held company with head‐office in Belgium
Leadership
Unified Telecom’s team is comprised of seasoned industry experts in fixed and mobile
telecommunications, IT and unified communications.
Tim De Geyter is an expert in Sales and Marketing with world
wide experience in telecoms
Jan Yskout is an technical operational savvy with great knowledge in
IT security with great project management skills
Wouter Avondstondt is an international well known security and IT
expert
Paul Depreeuw is the companies financial, accounting and
consolidation guidance
Koen Steenkiste is a business development scholar with years of
International startup experience in fixed, mobile and
Internet Telephony startups
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
4.
Concept
A company providing a cloud of telecommunications software capabilities and
customized support that allows our partners to enable mobile , fixed and computer
communications over the standard internet without investment.
With a carrier grade soft‐switch we allow you to offer a wide range of commercial
telephony services to your customers, such as:
Full featured, multi‐tenant hosted PBX
Wireless VoIP Solutions
Internet Telephony Services
Fixed and Mobile Numbers worldwide
Toll‐free and number translation services
Termination capability.
It provides integrated end user and telephone management, pre‐paid and post‐paid
billing, invoicing, resellers and affiliates, and a wide range of telephony features.
The environment is compatible with most modern telephone systems, including all
common SIP telephones, all common SIP and IAX PBXs, traditional PBXs and PSTN
providers supporting Primary Rate ISDN over E1, and many others.
It is the answer for a pure VoIP, a pure traditional telephony, or a hybrid world, making
it ideal for transitioning legacy PBX to VoIP.
There are many other products available to provide PBX features, multiple levels of
reseller, pre‐paid billing, post‐paid billing and invoicing, etc, but we provide all of these
in a single integrated environment combined with a years of business and technical
experience.
But Unified Telecom enables more then just the technical part of its partners business.
As we have been taking our own medicine we are capable of supporting our partners
business plan , detect and setup of the distribution channels , sales approach….
Valid information and proven sales models for Small and Medium Business offering ,
hosted offering and end2end solutions for fixed and mobile endpoints are made
available for our partners and customized when appropriate.
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
5.
The Unified Telecom Cloud
As a foundation to support our cloud, a cluster is suitable, with multiple databases and
web machines, Asterisk machines, andOpenSIPS machines, and Test and staging
server.
This cluster has full redundancy and any single machine can crash with only a few
seconds outage. This system can also be easily expanded; typically the Asterisk
machines will run out of capacity first, and more can be added on the fly without
affecting service.
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
6.
Features List
Marketing and billing features:
Integrated pre‐paid, post‐paid, and external application billing of calls in and out,
numbers, telephone lines, etc.
Resellers and Customers, cannot see which other customers are on the system, or
even whether their parent reseller is the system owner or not. This makes the
system truly multi‐tenant.
The resellers can set their own prices for outbound calls,
numbers, telephone lines, etc.
Each reseller can define as multiple rate plans, and assign
different customers different plans.
The system owner creates groups of destination patterns and
resellers set how much markup they wish to charge their customers. Call prices
can have start and end dates as well as priorities. This allows future prices to be
loaded in advance.
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
7.
Rate plans can inherit pricing from other rate plans, allowing
fine‐grained control of pricing for different customers
without needing to work with large data sets.
Connection to PSTN carriers with different carriers to different
destinations. Each carrier can have prices set in any currency for each
destination, and automatic least cost routing can choose the cheapest carrier for
each destination. Prices can imported and exported from/to a spreadsheet.
Routing to carriers can be configured per rate plan, allowing higher quality routes for
premium customers.
Automatic failover and load balancing between carriers can be easily configured. Call
completion statistics are gathered for each destination for each carrier.
Invoices creation for each customer. Invoices can be emailed automatically. Invoices can
be reviewed, edited, and approved within the web interface before being sent.
Search and download functionality invoices on the web interface, and manage which
invoices are paid, due, or overdue.
Choice of which currency their invoices appear in.
PDF invoices can be downloaded as a single file for batch printing.
The full PBX interface, a simplified multi‐line residential interface, or a simplified
interface can be made available .
Administer prices, numbers, resellers, etc, on the web. Prices can be in any currency, and
the system will do conversions automatically. The web supports SSL (requires third
party certificate).
The web interface can be re‐branded to your own design on a per rate plan basis,
allowing multiple brandings within the same installation.
The maximum number of each feature can be set per customer, and a number of each
feature can be included.
Limitation to a certain number of concurrent calls is supported.
This can be set for each individual customer, and for inbound, outbound, and total calls.
When customers reach their limit, additional calls can either be refused or can be
allowed at additional cost.
Rate plans can optionally include a number of minutes per month. Once used up, call
prices revert to normal. Minutes call option roll over for one month. Which destinations
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
8.
use the included minutes can be configured on the web interface, and different rate
plans can use different sets of destinations.
Create products for customers to purchase. Products can be physical (such as SIP
phones), services, or blocks of minutes. Billing and invoicing for products is integrated
into customers' accounts. Recurring billing is supported.
Other charges can be attached to customers' accounts for extras such as telephone lines,
DSL circuits, etc.
Charges can be one‐off, monthly, quarterly, or annual. Charges are integrated into billing
and invoicing.
Choose telephone numbers from a list, and forward them to telephones, external
numbers, hunt groups, IVRs, etc.
Different numbers can be priced at different rates, both by area code and by number
vanity
Both inbound and outbound calls can be charged at different rates at different times of
the day and different days of the week.
New customers can sign up using a self service wizard. Resellers can set which rate
plans customers may choose from on sign‐up.
Calling cards. Resellers can set their own prices and choose features available to users.
Users are cut off when credit runs out, and resellers can set whether a warning is played
to the user, called party, or both. Both inbound and outbound calls can be billed
simultaneously. Users can make multiple outbound calls from one inbound call. Systems
with hundreds of thousands of cards are currently in use.
Call shops, where a customer can walk in, pay, and make calls from one of the shop's
telephones.
PayPal and direct debit integration for customers to top up their accounts and Credit
card integration is available at extra cost.
Sales tax, VAT, etc, can be automatically calculated and added to invoices, transactions,
and CDRs. Multiple taxes can be applied, as either a percentage or a fixed amount.
Customers and calling cards can be marked as either liable or not for each tax.
Produce pre‐paid vouchers to sell through retail channels. Customers can redeem these
vouchers automatically on the web interface or via telephone.
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
9.
Customer features:
All of the following work seamlessly with multiple levels . Customers can define their
own settings if you choose to allow them to, and they are billed automatically.
Per customer centrex numbers forwarded to sip phones, voicemail, etc. Each customer
can define their own feature codes, and multiple customers can define the same
code with different destinations. Customers can change feature codes for
voicemail, etc, as they wish.
Calls can be authenticated by username and password, source IP address, callerid,
account and PIN entered in an IVR, or called number prefix.
Telephone features include telemarketer block, caller‐id block, selectable caller‐id for
both internal and external calls, call forwarding, variable ring time, do not
disturb, call park, etc.
Voicemail with external access, email notification, web access to messages, and
multiple greetings (unavailable, busy, and temporary). Greetings can be uploaded
and downloaded on the web interface. Notification of voicemails can be via MWI,
email, SMS, and outbound calling, and work with messages left via telephone,
web, or SOAP API. Dial out and call back to the sender can be supported from the
voicemail menu, and fully integrated with billing.
Multi‐level IVRs and auto attendants. Every key on the telephone keypad, as well as
time out, can be assigned to any feature on the system, or to an external number.
External calls are billed to the IVR owner. The messages played to callers can be
recorded from a telephone or uploaded in a .wav file.
Queues / ACD. Unlike Asterisk's queues, calls can be queued across multiple machines,
with the machines voting on which call gets forwarded to an agent next. Should
one machine crash, calls on other machines are moved up the queue. Destinations
can be telephones, external numbers, and SIP URIs. Queues can be assigned
priorities, with calls on high priority queues delivered first. Reports can be
generated per queue and per agent.
Conferencing. Customers can set when the conferences run, how many people may
join, different PINs for administrators, talkers, and listeners, and a set of
telephone numbers and email addresses to notify when conferences start.
Conferences can be recurring on a daily, weekly, bi‐weekly, monthly, or bi‐
monthly basis. Numbers can route straight into a individual conference, either
with or without a PIN.
Fax to email and fax to mailbox with notification via email and SMS.
Hunt groups can call telephones, external numbers, and SIP URIs. Hunt groups include
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
10.
many find me/follow me features.
Group and number pickup.
Per telephone line and shared speed dials.
Virtual telephones, where a telephone line can be logged in on top of a physical
telephone and change its settings. Virtual telephones can move between physical
telephones for a "hot desk" environment. This is sometimes known as "virtual
extensions" or "extension mobility".
Calls can be routed by date and time of day. Dates and times can be specified up to 2
years in advance, and can be any combination of times, days of the week, days of
the month, months, and years. Routing can be changed instantly via web or
telephone.
Routing of calls by callerid, by exact number, area code, country, etc. For example, all
calls from a region can be routed to the branch in that region.
Routing of calls by regular expressions on called/calling numbers, and digits entered
by the caller.
Routing of calls by 3rd party web service. This can be configured by customers,
allowing them to control their numbers from their own web server.
Unlimited classes of service on outbound calls. Classes can be defined down to an
individual number.
Call recording, with comprehensive search and listen on the web. Customers can be
billed for both recording and storage. Recording can be done for all calls, a
percentage of calls, or on demand at the start of a call.
Call back to authenticated callerids.
Call screening, where called parties are asked if they wish to accept calls. Callers can
be asked to record their names, their callerid can be played, or a message specific
to call flow can be played. This is integrated with billing, so answered call legs are
billed even if the call is rejected by the called party.
Paging, with auto‐answer on compatible SIP telephones.
Dial by name, integrated with the main user database and voicemail recorded names.
Busy lamps. Unlike other platforms, these work in a cluster where more than one
machine is delivering calls.
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
11.
Customers can view invoices, transactions, and CDRs (history of calls made) on the
web, and download transactions and CDRs to a spreadsheet. CDRs include real
time call costs.
Customers can configure email alerts for abnormal or potentially fraudulent calls
within their customer.
Customers can automatically be notified when their balance drops below a set
amount, and they can have the system automatically request a top‐up when this
happens.
Each customer can be in a different time zone, set on the web interface. All dates and
times the customer sees on the web and invoices are in their local time zone.
Click to dial on the web interface and SOAP API. This can be used for both outgoing
and incoming calls. Incoming calls can be routed to any feature of the system
such as telephones, queues, hunt groups, etc, making creation of "Click here to
call us" links on customers' own websites easy. The customer is billed for any
chargeable calls.
System features:
Runs on a multiple machine cluster. Supports high availability and failover, allowing
any single machine to crash with only a few seconds interruption to service. The
cluster architecture allows extra machines to be added at need.
Connects to any third party system supported by Asterisk. This includes all common
SIP telephones and softphones, all common SIP PBXs, traditional PBXs and PSTN
providers supporting Primary Rate ISDN over E1 or T1, analogue telephone lines,
and others.
The switch between carriers on a per route basis on the fly. If a carrier starts dropping
calls, switch to a different provider will happen in a few seconds. Failsafe routing
can also be configured so that if a carrier is down, calls are automatically routed
to a backup carrier.
SOAP API. This is capable of all the same actions as the web interface, and handles
authentication and data validation.
G.729 support
Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735
Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu
