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Motivating for High Performance Chapter 12

Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

Learning Outcomes (cont’d) ,[object Object],motivation acquired needs theory motivation process process motivation theories performance formula equity theory content motivation theories goal-setting theory hierarchy of needs theory expectancy theory ERG theory reinforcement theory two-factor theory giving praise model

Ideas on Management at Market America ,[object Object],[object Object],[object Object],[object Object],[object Object]

Motivation and Performance ,[object Object],[object Object],[object Object],[object Object],[object Object]

How Motivation Affects Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

An Overview of the Major Motivation Theories Major Motivation Theories Content Motivation Theories Process Motivation Theories Reinforcement Theory

Major Motivation Theories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Exhibit 12 –1

Motivation: Content Theories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Maslow’s Hierarchy of Needs Theory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How Managers Motivate Based on Maslow’s Hierarchy of Needs Theory Exhibit 12 – 2

ERG Theory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Herzberg’s Two-Factor Theory Exhibit 12 – 3 Proposes that employees are motivated by motivators rather than by maintenance factors

Acquired Needs Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]

A Comparison of Four Content Motivation Theories Exhibit 12 – 4

Motivation: Process Theories ,[object Object],[object Object],[object Object],[object Object],[object Object]

Equity Theory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Goal-Setting Theory ,[object Object],[object Object]

Expectancy Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]

Expectancy Theory (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Reinforcement Theory ,[object Object],[object Object],Stimulus Responding Behavior Consequences of Behavior (Reinforcement)

Types of Reinforcement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Reinforcement Exhibit 12 –5

Schedules of Reinforcement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Motivating with Reinforcement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Giving Praise 1. Tell the employee exactly what was done correctly. 2. Tell the employee why the behavior is important. 3. Stop for a moment of silence. 4. Encourage repeat performance. Exhibit 12 –6

The Motivation Process and the Motivation Theories Exhibit 12 –7 The groups of theories are complementary; each refers to a different stage in the motivation process or answers a different question.

Do Motivation Theories Apply Globally? ,[object Object],[object Object],[object Object],[object Object]

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