6. We realize that our success is based on our service. We are dedicated to providing 100% customer satisfaction, regardless of the circumstance. Our objective is to: 1. Find out what the problem is and fix it 2. Make sure the customer is satisfied 3. Communicate - so it doesn’t re-occur
7. A big concern many restaurants have is how well their food travels. The fact is that your food loses 10% of it’s quality when picked up by a customer, but when picked up by a delivery driver (with an insolated bag) the food only loses 5% of it’s prepared quality. Its better Delivered!
8. Our lunch time delivery services target the corporate lunch crowd. We require a $20 minimum order and at least 2 hours notice for delivery. This allows your restaurant to prepare the necessary food with the quality your customers expect. This service allows you to compete with caterers for corporate lunch business.
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10. Our service doesn’t only bring you incremental delivery sales…it brings you dine-in sales too. When we put your menu on the internet and mail menu guides we will also entice customers to browse your menu and visit your location. Our service makes sure you don’t miss out on rainy day sales.
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14. We are basically building a new dining area onto your current restaurant. We are going to pay for overhead, staff it, manage it and advertise it to get NEW customers that would typically order Dominos… all you have to do is cook the food. Extra Sales – Food Cost = Big Profit
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17. DINE IN SALES - VS – DELIVERY SALES FOOD COST 30% FOOD COST 30% (average in industry) LABOR 30% LABOR 0% (Front, kitchen, mgmt) (5 orders = no extra labor) (Labor paid by service) OVERHEAD 30% OVERHEAD 0% (Rent, Utilities, etc…) (No extra cost for delivery) (Call center rent, phones, etc) PROFIT 10% PROFIT 70% On $1,000 $100 $700
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Hinweis der Redaktion
1. In 2004 more than 64% of meals purchased at restaurants were eaten off premise. 2. Marketing like mailing menu guides, internet emailing, post cards and room service menus keep your menu in front of hungry customers. 3. Our drivers are professionals with equipment and a sense of urgency. Faster and fresher delivery is what we provide instead of Togo. 4.