New York Library Association 2008 Annual Conference, President's Program.

1. Demystifying & Integrating Web 2.0 at the Metropolitan Museum of Art New York Library Association November 6, 2008 Jennie Pu , Senior Library Associate Deborah Vincelli , Electronic Resources & Instructional Services Librarian

3. The Thomas J. Watson Library is the central research library of The Metropolitan Museum of Art.

5. The Library also has an extensive collection of subscription electronic resources.

7. The Library’s Instruction Program focuses on the Museum’s curatorial, conservation and research staff.

8. Patron Perceptions Art History is a discipline that has relied on more traditional print sources.

10. Suspicion of non-subscription online resources

11. Patron Research Needs Specific, idiosyncratic, and “point of need” Searching for the missing piece of an obscure research puzzle – e.g. provenance research

14. The Web 2.0 Team Circulation Serials ILL Electronic Resources CJK Acquisitions Library Systems Cataloging Reference Left to right: Lisa Beidel, Erika Hauser, Robyn Fleming, Deborah Vincelli, Renée Watson, Jennie Pu, Angela Washington, Dan Lipcan & John Lindaman.

18. The team created a wiki to place our presentation notes.

19. Each team member worked on a tool.

23. Lead By Example

24. Avoided “Tech Talk”

25. Used Relevant Examples

29. http://creativecommons.org/licenses/by/2.0/deed.en http://www.flickr.com/photos/73416633@N00/86737659/

39. Concern with Privacy and Quality

40. We developed a mantra for our class: “ Content can be public, completely private, or restricted to a select group of colleagues – you decide .” Concern with Privacy

41. We invited our patrons to evaluate information critically regardless of the container … Concern with Quality

42. “ Not all wikis are nightmarish, unvetted entities that exist in the wild … like any other online tool, wikis can be authoritative sources if authored and edited by experts.” (Quote from our class blog)

47. Marketing & Launch

50. Word of mouth Department liasons Committee meetings Emails Flyers Museum newsletter 2.0 marketing

51. Go to the customer

52. Customize content: show relevant examples

53. The Cloisters

54. We offered treats too. http://www.flickr.com/photos/mrsmagic/1117398599/

55. All attendees were promptly followed-up with a short email and survey questions

56. Presenters shared their experience and tips with the rest of the team

57. The presentation blog was very much alive.

58. Results

59. High interest from staff Asian Art American Paintings Arts of Africa, Oceania Americas

60. Musical Instruments Medieval Modern Drawings and Prints

61. 4 months: 32 departments, 250+ attendees European Paintings

62. New York Historical Society New York Metropolitan Chapter of the Art Libraries Society of North America

63. Feedback

64. I had heard of some of these tools before but hadn't considered them in a research context. I was especially surprised to see that institutions have begun to start Flickr accounts and blogs.

65. Many of the tools presented could be useful for understanding digital imaging and licensing issues . Photo by Mary Harrsch

69. Follow up: a year later

70. We surveyed Web 2.0 class attendees a year later

73. Watson Library 2.0

75. There had to be a better way Problem: creep of the internal shared drive

76. Solution: WatsINFO

78. Comments invite participation by all and build community

80. The old library manual

81. The old library manual

83. Google docs for reference desk schedules

84. Google Calendar to schedule swing work stations

85. Example of an area calendar Workstation, volunteer name & staff supervisor

86. Class registration sheets on Google Docs

87. Keeping track of who’s who in the library with flickr

89. New E-Resources Instruction Team (ERIT) -subscription -traditional -new 2.0 tools

92. Online class guides can be downloaded or printed

94. Ripple effects: Museum 2.0

95. Watson Library Open Houses

96. New monthly lunches with Information Technology Department

98. http://blog.metmuseum.org/cloistersgardens/

99. The MMA official facebook page

101. Feeds to Museum podcasts Feeds to Medieval Garden (blog)

102. Links back to authoritative content on MMA website

103. Links to the Met on YouTube

104. http://youtube.com/user/metmuseum

105. http://youtube.com/user/metmuseum

107. Suffer In Advance ‘ Snap the whip’ and figure it out as you go

108. Support from the head is key.

109. Thank you! Please feel free to contact us at: [email_address] [email_address]