1. Richard F. Cashman
Wauconda, Illinois 60084-2912
R.F.Cashman@Hotmail.com (847)
526-0516 http://www.linkedin.com/in/rfcashman
Summary
I.T. professional with a strong, multi-tasking background in managing operations, infrastructure and
procurement personnel in a highly technical environment. Proven success with managing technical teams,
services providers/vendors and contractors. A skilled negotiator with a record of resolving complex situations
and delivery solutions. Recognized ability to analyze business requirements, determine solutions and resolve
issues to ensure a high level of customer satisfaction. A competitive and result-oriented leader, who
demonstrates persistence, systematically pursues opportunities and leads by example to achieve company goals.
Professional Experience
INTEGRYS BUSINESS SUPPORT, L.L.C. - Chicago, IL. 2005 – 2010
Formerly Peoples Energy Corporation, a shared services company supporting the Integrys Energy Group, which
is a holding company headquartered in Chicago. Subsidiaries provide products and services in regulated and
non-regulated natural gas delivery and electric markets.
Leader, Information Security & Asset Management, (2007 – 2010)
Managed nineteen direct reports including hiring, coaching/development, performance evaluations and salary
administration responsible for network/information security, Sarbanes-Oxley (SOX) compliance, vulnerability
assessment/penetration testing, incident response, I.T. corporate policy enforcement, Litigation Hold Notices
(eDiscovery), I.T. procurement, annual budget and monthly reconciliation, telecommunication invoice
reconciliation and software license compliance. Directed the executive approval of recommendations, contract
negotiations and on-going management of 3rd Party Vendors under several Managed Services Provider
Agreements and maintenance/support contracts.
• Designed and coordinated the implementation, monitored/measured process and procedures that resolved 4
SOX ‘Significant Deficiencies’ identified during the merger process.
• Improved significantly the computer security of traveling personnel by implementing laptop encryption.
• Consolidated successfully the Managed Security Services Provider (MSSP) to include upgrading devices
from Intrusion Detection System (IDS) to Intrusion Prevention System (IPS).
• Led vendor selection, contract negotiation and transition from multiple acquired anti-virus products to a
single, centralized management console product resulting in staff efficiency gains.
Leader, I.T.S. Infrastructure Management, (2005 – 2007)
Managed a team responsible for Information/Network Security, Wide Area Network, Local Area Network,
Storage Area Network, Storage, Disaster Recovery, Corporate Telecommunications, including Call Center
Support, in a 24x7 environment.
• Sponsored the replacement of a point-to-point T1 / DS3 wide area network (WAN) to a combination of
SONET and MPLS, resulting in significant performance improvement and reliability to the clients.
• Replaced/upgraded WAN, LAN and SAN routers and switches from multiple vendors to a single vendor
(Cisco) with centralized management capabilities. This resulted in improved performance, significantly
reduced downtime, eliminated the need for 36 devices and a provided a strategic plan for the future.
• Rebuilt / upgraded the technical personnel of the team through terminations, new hires, transfers and a
significant investment in professional training courses.
• Identified multiple customer and internal client issues, cut-offs, poor circuit utilization and system
configuration errors and resolved problems inherited with the implementation of a corporate wide Private
Branch Exchange (PBX), voicemail system, and network from a Centrex system.
2. ANALYSTS INTERNATIONAL CORPORATION – Schaumburg, IL. 2004 –
2005
Enterprise Solutions Delivery Manager / Senior Project Manager
Contract employee for Sears responsible for managing 3 project teams tasked with the Infrastructure Upgrade,
Aspect Workforce Manager Conversion (Call Centers) and Credit Chargeback Center consolidation projects.
• Managed 3 projects that were completed on-time and within budget.
AT&T BUSINESS SERVICES - Schaumburg, IL. 1999 –
2003
(Acquired the IBM Corporate network)
District Manager (Client Network Operations Management)
• Directed a project management team of 16 responsible for providing end-to-end and life cycle support for
Network Managed Services to Fortune 500 companies under the IBM Master Service Outsource
Agreements and Sears Outsource contract. Implemented and maintained Virtual Private Networks (VPN)
interfacing with IBM and their clients Dean Witter, Discover Company, Allstate Corporation and
Washington Mutual.
• Ensured performance measurements were achieved, including Service Level Agreements/Indicators.
IBM GLOBAL SERVICES - Schaumburg, IL. 1996 –
1999
(Purchased Sears ownership stake in Advantis)
Manager Operational Readiness
• Directed a team of 18 Project Managers with voice and data responsibilities to include the validation of
customer provided information during the due diligence period of new outsource contracts and determined
the IBM delivery requirements.
ADVANTIS - Schaumburg, IL. 1993 –
1996
(Sears and IBM joint venture Company)
Manager Switch Support
SEARS TECHNOLOGY SERVICES, INC. - Schaumburg, IL. 1986 –
1993
Senior Communication Specialist/Project Manager
• Implemented on-time, on-budget the communications hardware and network for the new Sears Home Office
on a 786 acre site. Also successfully coordinated the relocation of 4800 associates from the Sears Tower.
ALLSTATE CORPORATION - Northbrook, IL. 1976 –
1986
Held a variety of management positions in multiple states, Manager-Customer Services, Manager-
Administrative Services, Manager-Payment Processing Center, Division Supervisor, Policy Owner Services
(NJ), Supervisor, Life Operations (CT).
Military Experience
UNITED STATES AIR FORCE RESERVES 1975 –
1993
Captain (Honorable Discharge)
Education / Professional Development
3. • Certified Software Manager (CSM), Software & Information Industry Association (2008)
• Masters Certification: Project Management, The George Washington University (1999)
• Bachelor of Science: Business Administration, Norwich University, The Military College of Vermont
