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Business Connections (Referral Program)
- 1. Business Connections Program Overview January 2009
- 9. Signing Up Your Vendor www.xo.com © 2006 XO. All rights reserved. Your vendor is now registered and can log in to submit a lead!
- 10. Help Your Vendor Submit Leads www.xo.com © 2006 XO. All rights reserved. 4. 1. 2. VENDOR LOGIN Step 1: www.xo.com Step 2: Scroll Down Step 3: Click on Referral Program Step 4: Login 3.
- 12. Help Your Vendor Submit Leads www.xo.com © 2006 XO. All rights reserved. Entering A Lead Enter company and contact information Make certain that your vendor selects YOUR market and name! You must be certified for your name to appear in the dropdown box!
- 13. Help Your Vendor Submit Leads www.xo.com © 2006 XO. All rights reserved. Verify & submit the lead Lead successfully submitted!
- 19. The Life of a Business Connections Lead www.xo.com © 2006 XO. All rights reserved. How to Find a Lead in LiNX 1. Click on the Campaigns Tab 1.
- 20. The Life of a Business Connections Lead www.xo.com © 2006 XO. All rights reserved. How to Find a Lead in LiNX 1. Click on Vendor Referral NOTE: If a current customer submits a lead, you will locate this lead under “Customer Referral.”
- 26. The RFC Process www.xo.com © 2006 XO. All rights reserved. 1. 2. RFC via Remedy Step 1: Go to insideXO Step 2: Click on IT Helpdesk Step 3: Click on “OK” 3.
- 27. The RFC Process www.xo.com © 2006 XO. All rights reserved. RFC via Remedy Step 1: Click on Open A Ticket Step 2: Enter your User Name & Password Step 3: Click on “Login” 1. 2. 3.
- 28. The RFC Process www.xo.com © 2006 XO. All rights reserved. RFC via Remedy Step 1: Case Type, chose “Problem” Step 2: Reported System, chose “Business Connections” Step 3: Select appropriate Reported Item 1. 2. 3.
- 29. The RFC Process www.xo.com © 2006 XO. All rights reserved. RFC via Remedy Step 1: Short Description must include: Customer Name Account Number Order Number Step 2: Initial Description Field: Any additional comments 2. 1.
- 30. The RFC Process www.xo.com © 2006 XO. All rights reserved. RFC via Remedy Step 1: Review all of the information provided Step 2: Note the information needed in the Short Description & Initial Description Step 3: Click “Next”
- 31. The RFC Process www.xo.com © 2006 XO. All rights reserved. RFC via Remedy Step 1: Click “Add” to attach additional information if needed Step 2: Click “Browse…” find desired document then click “OK”; Confirmation window will appear Step 3: Click “Submit” 3. 2. 1.
- 32. The RFC Process www.xo.com © 2006 XO. All rights reserved. RFC via Remedy Step 1: Note your successful submission of a RFC via Remedy 1.
- 33. Resources www.xo.com © 2006 XO. All rights reserved. Scott Ellison (314) 787-7786 Business Services, Central Region [email_address] Business Connections Program Information: https:// apps.xo.com/referral /