13. “Lots of products to choose from, easy navigation, fast
easy checkout, and super-fast shipping!!! Fast, zippy,
and totally un-hassley! Great customer service, and
communication!!! Thanks!!! :)”
Susan - Stella, Ontario
Friday, January 22, 2010
17. Customer Care
• Is being nice good for business?
• Things we try to do at Well.ca:
• Hand written notes
• Answer all questions
• Easy returns
• Do Recommend competition
• Do apologize when we make
mistakes
• Don’t time calls
Friday, January 22, 2010
18. Well.ca
Ali Asaria
ali@well.ca
Friday, January 22, 2010