Learn everything you need to know about the Online Cookie Sales process through CoCo Direct!

1. THE NEW COCOdirect

2. STEP ONE: GIRL REGISTRATION ON COCO
In order to use COCOdirect
either online or via the
mobile app, girls must first
create a user account on
COCO.
To do so, visit
www.abcsmartcookies.com
and select COCO. Select
the Registration option at
the bottom of the login
screen to create a
username and password.

3. COCO ONLINE MARKETING
Girls can edit their
first and last name,
Troop number,
COCO password,
and change their
profile picture
within the Edit
Profile section of
COCO online.

4. Girls click on the
“Online Marketing”
tab of their COCO
dashboard view to
manage eCards.
Each season,
several eCards are
available for girls to
send. Only one will
send consumers to
the COCOdirect site
for orders and the
eCard will
specifically state
COCOdirect
COCO ONLINE MARKETING

5. COCO ONLINE MARKETING ECARD
One eCard within
Online Marketing
will be designated
for COCOdirect
consumer sales.

6. CONSUMER ONLINE SHOPPING
EXPERIENCE
Consumer receives
eCard and is directed
to the ordering
website. Consumer
clicks on ORDER
COOKIES button to
get started with their
online purchase.

7. CONSUMER ONLINE SHOPPING
EXPERIENCE

8. CONSUMER ONLINE SHOPPING
EXPERIENCE

9. CONSUMER ONLINE SHOPPING
EXPERIENCE
EASY!

10. CONSUMER ONLINE SHOPPING
EXPERIENCE
Also within the
Consumer Checkout
process are
selections for
Expedited Shipping,
Ship to Different
Address, and Gift
Messaging

11. CONSUMER ONLINE SHOPPING
EXPERIENCE

12. CONSUMER ONLINE SHOPPING
Consumer receives multiple
order status confirmations
• Thank you for supporting
[girl name] message
• Order #
• Ship to info
• Item info
• Ship date
• Amount charged
• Link to tracking info
• Contact info
EXPERIENCE

13. COCOdirect ACCESS VIA COCOMOBILE
If girls have not created a
COCO account online and
wish to do so using their
COCOmobile app, simply
select the Register button
from their COCOmobile login
screen on their Smart Phone

14. COCOdirect ACCESS VIA COCOMOBILE
Girls will be taken to a registration page,
through their Smart Phone web browser,
to complete their COCO online
registration
Once registration is complete and the
username and password is provided,
girls should EXIT the web browser and
return to their COCOmobile app to
continue with the COCOdirect ordering
process

15. COCOdirect ACCESS VIA COCOMOBILE
Girls can then login using their
new username and password on
their COCOmobile app

16. COCOdirect ACCESS VIA COCOMOBILE
Once logged in, Girls will see
COCOdirect as a selection on
their main menu. Girls can select
the COCOdirect menu option and
begin capturing orders for their
customers
Effective for the 2014-15 cookie season,
COCOmobile is also be available for Android
devices and can be downloaded from Google
Play.

17. COCOdirect ACCESS VIA COCOMOBILE
Girls can enter the customer orders
using the COCOdirect mobile order
card

18. COCOdirect ACCESS VIA COCOMOBILE
The checkout process is very easy
for girls to navigate after entering
the customer’s COCOdirect order on
COCOmobile
Similar to the COCOdirect online
shopping experience for consumers,
orders can be shipped to alternate
addresses and include a gift
message

19. COCOdirect ACCESS VIA COCOMOBILE
Girls can sign up for weekly emails
by entering their email address
within the COCOdirect order screen
on COCOmobile

20. GIRL ACCESS TO COCOdirect SALES DATA
Through
COCO Online
Marketing,
Girls can see
order statuses
for eCards
and mobile
orders

21. GIRL ACCESS TO COCOdirect SALES DATA
Orders captured using your
COCOdirect menu option in
the COCOmobile app will
reflect in your Mobile Orders
Category
Orders received as a result of
sending Online Marketing
eCards via the COCO website
will reflect in your eCard
Orders Category
Orders received as a result of
sending COCOmobile eCards
will reflect in your eCard
Orders Category

22. GIRL ACCESS TO COCOdirect SALES DATA
Also, Girls who enter their
email address during
COCOdirect order taking
on COCOmobile will
receive weekly sales
reports of COCOdirect
order activity

23. COCOdirect Girl and Customer SUPPORT
• Who should Girls, Volunteers, and Councils contact
with technical concerns?
 ABC’s 24/7 Technology Help Desk at 1.800.853.3730 or email
abctech@interbake.com
• Who do consumers contact if there is a problem with
a COCOdirect order (including damage, lost
shipment, etc.)?
 Consumers will receive an order, shipping and delivery confirmation email
with the appropriate contact information – ABC Customer Service at
1.800.221.1002 or email abccocodirect@interbake.com