GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.

1. Managed IT Services © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

2. Dynamic Business Demands & Constraints Finding the right balance of proprietary vs. "open source" s/w tools Investment in traditional technologies Capability Constraints For innovation Lack of Budget Resource Constraints Rigid process Vs Regulatory & Compliance Constraints Information availability constraints Lack of required skills Technology Constraints Commitment Constraints Change Management Constraints Constraints & Challenges Protecting Investments Best Practice Adoption Aligning IT and Business Goals Emerging & Changing Trends Leveraging KM & IP protection Ensuring privacy of customer and employee data Real time Information Emerging technologies delivering more for less Enabling / enhancing knowledge Management / leveraging intellectual assets Changing user requirements Keeping multi-tier/multi-layer technologies in synch Turning technology into business Advantage Comparative Unit cost Innovation The Key – GSS Managed IT Services 2

3. GSS - Energies & Synergies Stakeholder Delight Implement Manage Consult Optimal Cost Quality End – to End Integrated solutions Virtualization Work-place Computing Network & Security Application Management Partner Solutions Data Center Thought Leadership People Process Frameworks Passion Speed Results Commitment 3

5. Active Directory

6. Anti-Virus Services

7. Migration Services

8. Desktop Services

9. Windows & Linux

11. Application Virtualization

12. Virtual Desktop Strategy / Deployment

13. Infrastructure as a Service (IaaS)

15. Storage Management

16. Cloud Computing Services

17. ITIL Consulting

18. Platform Hardening

19. Systems Integration

21. Remote Connected Office

22. Network Design & Architecture

23. Security Services

24. Identity & Access Management

25. Platform Hardening

26. Networking Services4

27. GSS Application Management Offerings Application Development Architecture Requirements & Modeling UI Design Design, Build, Test, Deploy Governance Framework Project Management Requirements Management. Estimation Configuration Management Build/Release Management Quality Management Metrics/ SLA Management Training Knowledge Management Offshorability Analysis Value add Services Due Diligence Transition Service Delivery Application Maintenance & Support ITIL & CMMI Framework Application Transformation Re-engineering Migration Application Data Reverse Engineering Service Enablement Platform Service Enablers Frameworks – Methodologies, Standards, Guidelines, Checklists, Templates Technologies Supported IBM Mainframe, JAVA, Microsoft Technologies 5

28. GSS Managed IT Services Portfolio SERVICES MANAGEMENT INFRASTRUCTURE APPLICATION INFRASTRUCTURE DEVICES & COMPONENTS SECURITY INFRASTRUCTURE SERVICES Application Maintenance and Support Common & Shared Environments Monitoring File & Print Production Support & Application Maintenance Network Communication Application Migration SLM Messaging Active Directory Anti-Virus & Content Control Database Migration Collaboration User account Management Database Support & Maintenance ITIL V3 Environments Backup & Archiving Performance Monitoring and tuning User and Technical Documentation Authentication & Authorization Performance Management Identity Management PHYSICAL INFRASTRUCTURE DEVICES & COMPONENTS Alerts Notification Security Management MIS & Reporting Services Platform Environments Network Environments Desktops/laptops Server Site Network Data Connectivity Network Encryption Data Center Storage Wide Area Network Business Continuity Ecosystem Mission Critical & High Availability Remote Access Platform Security Detection Services VIRTUAL INFRASTRUCTURE SERVICES Consolidation Business Continuity & Capacity Planning 6

29. GSS Managed IT Services Delivery Framework Design Build/Upgrade Implement Recode/Reengineer ArchitectLevel 3 Problem & Availability Management Change Alerts Call log and dispatch SOP Knowledge base maintenance SLA Advanced trouble shooting & RCA Virtual Infra management Application Management Configuration Management Storage Management Desktop Management Patch & Antivirus Management Backup Recovery Management Database Management Server Management Patch & Software installation Incident Logging SOP based Resolution User Account management Network Management ManageLevel 2 MonitorLevel 1 Proactive SLA Reactive LogLevel 0 Service Platforms Network Storage & Backup Application Files Virtual Infrastructure Desktops/ Servers Database 7

32. Dry Run/Sample tasks in Parallel

33. CSF & SLA review

34. Tool and Infra Review

35. SOPs Tuning

36. Task Transfers

37. Offshore Transition

38. Facilities

39. Tools

40. Team Structure/Functional Roles

41. Process Replication

42. Knowledge Transfer/Training

44. Complete Run Books

45. Engage the ramped

46. up offshore team

47. Connectivity Design

48. Tool and Facility

49. Architecture

50. Role redefinition Map

51. Offshore Training

52. Technology, process and tools understanding

53. Work shadow

54. Operations understanding

55. Shift Handover

56. Escalation mechanism

57. Reporting

58. Content & periodicity

60. Finalize Scope

61. SOW document

62. Project Plan

63. Resources

64. Time linesTesting Replicate Redesign/Adapt Study Due Diligence OMC and connectivity established Knowledge transfer completed Final Run books Client Signoff Live Operations Draft Run Books Solution Design Role Transfer Map SOW Project Plan, Pricing SOPs SLAs Acceptance test plan Trainer Readiness OUTPUT 8

65. GSS Service Level Management framework Start Project Management Office, Engineering Learning & Optimization Define SLA Project Management Office, Engineering, Senior Management Business Development Client Client Mutual agreement on SLA Review SLA Service Level Agreement Analyze & Report metrics Provide Service Project Manager Project Manager Capture related metrics & Monitor Resources Service Assurance Quality 9

67. Breadth of Services

68. End to End Managed IT Services

70. Responsiveness

72. Worldwide On-site support

73. Alliance Partnerships with leading Technology providers

75. ISO 27001,ISO 9001, CMMi 3 certified

76. Efficiency oriented delivery framework10

78. Standard Operating Procedures

79. Expensive infrastructure management

80. Data insecurity

81. End User SatisfactionTier 1 Incident Management     Applications Monitoring     Client File Monitoring     24/7 Client Files Monitoring Resolution Management     Business Process Monitoring    X 11

82. Q & A 12

83. Thank You © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com