A presentation Morsekode gave to the Business Marketing Association on Video Usage in Marketing. Learn how video is deployed through every facet of marketing and sales today.
"There was a time when music videos were purely
promotional, and that was fine when people were
buying music. Now they're no longer promotional. We
sell advertising in and around them at a premium.
Instead of being a marketing expense, videos can be
a profit center."
NEW YORK TIMES, 5.13.2010
Video Changed
The Music Business
Video Killed the Radio Star
Internet Killed the Video Star
MTV - Music Video - Reality Shows - Web
OK Go, Here It Goes Again, This Too Shall Pass
Distribution Metrics/Optimization
Technologies Utilization as marketers
Storytelling techniques Human Behavior
WHY VIDEO?
67% identified online video as a primary focus of their 2009
digital marketing campaigns
52% planning the launch of an online video project by the
second quarter 2009
Brand awareness was cited by 71% of respondents as the
foremost value of online video, followed by lead
generation (47%), customer retention (44%), and
customer conversion (41%)
WHY VIDEO?
Search optimization
Video is 53x more likely to appear on first SERP than text pages
(Forrester Research study)
Purchase rates
“Brands using online video have seen lifts of anywhere from 20% - 40% in terms of
incremental buying with online video and rich media over other ad forms.” (Comscore)
WHY VIDEO?
Blended distribution (online video can be deployed across multiple channels
simultaneously garnering significant targeted viewership)
Video ties well to lead generation strategies
Engaging way to feature product tours, case studies and contextual stories
Offers ideal opportunity to demonstrate complexity in products or features,
and reduce down to a simple and digestible narrative
Style: informative, casual, fun and exciting.
Expertise: experts in creative technologies.
Integrity: creative yet powerfully simple ideas.
Vision: continue to fuel the creative spirit through technology.
Trends: they are the trend.
User Experience: intimate and approachable.
Competition: wide, fierce and continually changing.
Audience: creative people who want technology to get out of their way.
Apple® Brand Groove™
Expanding Role of Video
Lead generation
Communication of key brand messages
Product introductions
Sales
Enhancing the online shopping experience
Customer service
Rhode Island School of Design
RISD president John Maeda consistently uses video to express the uniqueness of school
and engage with a broad range of audiences
Rhode Island School of Design
Vimeo is used to feature student work and provide a unique view into RISD for
prospective students
CISCO’S ASR 9000 router
The launch campaign focused around a humorous video about a bumbling tech
reporter:
Interestingly, Cisco CEO John Chambers is featured in the video
The launch strategy included deployment across a focused and supporting
range of platforms that each offered additional content including a blog,
Facebook group, Twitter, YouTube and a preview launch site including
interactive video.
Use of video by online retailers in December 2009
68%
18% Use of video by online retailers in December 2008
Simon and Schuster
Interesting use of video and
other platforms by book
publisher allowing the audience
to get to know authors through
interviews and other features.
Goal: put a face to the books;
give personality to the
publisher; create a personal
connection that ideally
shortens the sales cycle.
PFI Western
Use video to not just
augment but “transform the
retail experience across
channels”
Integrated with television
show “Shopping Western
Style” on RFD-TV & an
online lifestyle magazine
FAQs submitted and
featured as ‘TV’ content
PFI Western
Also using video to introduce
promotional contests and solicit
user-generated video
Metrics of Video
All major search engines now include video
Video content is weighted higher than text
YouTube processes 1 billion more searches
per month than Yahoo!
VSEO relies upon well crafted metadata
Ogilvy’s PPI™
Number of conversions Post-Play Interaction
Engagement after conversion
Sharing/social activity
Comments
Video Trends
A Wall Street Journal article in June, 2010 noted
that consumer online video viewing habits are
shifting from daytime to evening
Longer-format branded entertainment
Branded content migrating online
WHAT NOT TO DO…
Worst practices in online video per Forrester Research include:
Isolated experiences
Videos disconnected in a separate section, not placed contextually
with related content and text
Obtrusive experiences
Pop-ups or auto-play, particularly with sound and/or when it interferes with
expected navigation
Barricaded experiences
Requiring downloads, registration or sign-in before viewing
Maximize traffic to videos
Optimize video for search
Distribute video across the web
Add content to the Web page
Reduce video load time
Enable video sharing
RECOMMENDATIONS FOR VIDEO USAGE
Clearly identify (multiple) business and brand goals to be addressed and the
role video can play
Ensure content strategy is well-grounded in brand messaging - Brand
Groove™
Effectively integrate videos with other marketing and social media efforts