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Devotion Hacking—Delivering
Value to Drive Advocacy for
Growth
Mark Organ, Influitive
@INFLUITIVE@INFLUITIVE
Devotion Hacking
Mark Organ,
Founder & CEO, Influitive
@markorgan
@INFLUITIVE2
@INFLUITIVE3
It’s not all good in Marketerville
@INFLUITIVE4
Marshall
McLuhan
Today, the
messenger is
the message
@INFLUITIVE5
@INFLUITIVE6
@INFLUITIVE@INFLUITIVE7
Advocates can drive value across your
business
Increase Trust with
Social Proof
Improved Sales
Conversion
• Reputation
• Reviews
• Social Amplification
• User Generated Content
• References
• Referrals
• Proof Points
• Case Studies
Retain Customers
Reduce Churn
• Product Survey / NPS
• Community & Events
• Voice of Customer VOC
• Customer Advisory
Boards
@INFLUITIVE8
Motivating Advocates
MACRO Factors micro factors
@INFLUITIVE@INFLUITIVE9
Exclusive Tribe
Advocate
Motivation
Model
Meaningful Impact Social Capital
@INFLUITIVE10
Exclusive Tribe
@INFLUITIVE11
@INFLUITIVE12
@INFLUITIVE13
Meaningful Impact
@INFLUITIVE14
Social Capital
@INFLUITIVE15
@INFLUITIVE16
@INFLUITIVE17
White Hat
Growth
Hacking
@INFLUITIVE18
@INFLUITIVE19
Game mechanics fuel advocacy
@INFLUITIVE
A/B Testing with Advocates
20
2%
14%
@INFLUITIVE
A/B Testing with Advocates
21
@INFLUITIVE22
Black Hat
Growth
Hacking
@INFLUITIVE
Use Advocates to discover unleveraged channels
“What or who is newly influential for you over the past 6 months?”
23
@INFLUITIVE
19 positive product reviews
24
@INFLUITIVE
Devotion Hacking: Putting it all together
Experimentation
Iteration
New Channels
25
Exclusive Tribe
Advocate Motivation
Model
Meaningful Impact Social Capital
@INFLUITIVE26
Make Advocates
your messengers
@INFLUITIVE@INFLUITIVE27
@markorgan
Want video access
Jamie Siminoff, Ring
This
could
be
you!
View recordings of all #GHConf17 presentations with our virtual pass
& purchase tickets for next year’s event at growthhackers.com/conference

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