What the heck is Customer Wow, and how do I get some?

•Als PPTX, PDF herunterladen•

2 gefällt mir•1,773 views

Here are some slides I shared with a group at the @PIEPDX incubator in Portland, Oregon on building a customer experience machine. These slides started the discussion ... Customer Wow is a concept that gets shared a lot, and creates smiles whenever it’s shared. But what is Customer Wow, really? You could say that it’s “the ability to deliver above and beyond customer experiences” and I also think it’s a bit more. Towards a definition of Customer Wow We can think of Customer Wow as a combination of empathy – the ability to understand and place yourself in another person’s shoes; functional excellence – the identification of key steps to solve a problem and the ability and execution to complete those steps; and the overarching idea of “doing the right thing” and treating the customer the way you would like to be treated in a given situation. Note: the customer is not always right. And the customer always should be treated with respect, given as much transparency as possible, and communicated with as a customer you’d like to keep. http://gregmeyer.wordpress.com/2012/07/24/what-the-heck-is-customer-wow/

Business Technologie Reisen

•

•

Tweet @Desk and include the hashtag
#CustomerWOW to join the conversation!

Weitere ähnliche Inhalte

Kürzlich hochgeladen

Shots fired Budget Presentation.pdf12312

LR1709MUSIC

How Do Venture Capitalists Make Decisions by Harvard & Stanford Professors: Venture Capitalists (VCs) play a pivotal role in shaping the future of innovation, funding groundbreaking startups that redefine industries. A comprehensive study led by Paul Gompers, along with esteemed colleagues from Harvard and Stanford, delves into the decision-making processes of VCs, offering unique insights into what drives their investment choices. Key Takeaways from the Study: 1) Management Over Market: VCs prioritize the management team's capabilities more than the business's market potential, highlighting the critical importance of strong leadership. 2) Strategic Deal Sourcing: Successful VCs rely heavily on their professional networks for deal sourcing, emphasizing the value of strong relationships and a solid reputation in the industry. 3) Value-Added Post-Investment: Beyond capital, VCs contribute significantly to startup success by providing strategic guidance, connecting with customers, and aiding in key hires.

How Do Venture Capitalists Make Decisions?

Alejandro Cremades

Progress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdf

Holger Mueller

Navigating the venture capital landscape can be daunting for startups. PitchBook’s guide to VC fundraising provides a roadmap filled with critical insights to help entrepreneurs from Silicon Valley to Tokyo secure the capital they need to transform their startups into market leaders. What the Guide Covers: 1) Stages of VC Funding: From seed to Series C and beyond, understand the typical progression startups follow and what is expected at each stage. 2) Evaluating Funding Needs: Determine whether your startup is ready for funding by assessing its current stage, from initial concept to scaling for market expansion. 3) Approaching Investors: Learn how to identify investors that align with your values, perfect your pitch, and effectively approach your target list. 4) Pros and Cons of Funding Types: A deep dive into the advantages and disadvantages of self-funding vs. external funding, helping you make informed decisions about the best path for your venture.

PitchBook’s Guide to VC Funding for Startups

Alejandro Cremades

In an era where change is the only constant, the internal audit landscape continues to evolve at a rapid pace. As professionals committed to upholding the highest standards of ethics, governance, and risk management, it's crucial to stay abreast of these changes. This year marks a pivotal moment in this journey with the release of the 2024 Global Internal Audit Standards by The Institute of Internal Auditors (IIA). These newly updated standards are not just a set of guidelines; they are a beacon that guides internal auditors through the complexities of modern business environments. They reflect a deep understanding of the challenges and opportunities faced by auditors in a world that is increasingly digital, interconnected, and regulated. Stay tuned as I delve deeper into each aspect of these groundbreaking standards. In my upcoming posts, I will be dissecting, summarizing, and offering insights into how these standards can be effectively implemented in various audit scenarios. As we embark on this journey together, I invite you to engage, question, and discuss these standards. Let's explore how they can shape the future of internal auditing.

Global Internal Audit Standards 2024.pdf

Amer Morgan

Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.

daisycvs

Forensic accounting is not a mere examination of financial records; it’s a journey into the narrative that unfolds within the ledgers. Beyond the digits and decimals lie stories of financial decisions, risks taken, and the overall health of a business. Our approach at YourLegal is to unveil these stories, providing our clients with insights that go beyond the surface. By understanding the context surrounding financial transactions, we empower businesses to make informed decisions that align with their strategic objectives.

Beyond Numbers A Holistic Approach to Forensic Accounting

YourLegal Accounting

It’s like maintaining a diary for your business’s financial affairs. Picture this: Every dollar coming in and every penny going out is diligently noted and neatly organized, just like entries in a personal journal. For instance, imagine you own a small bakery. Every time a customer buys a cupcake or you purchase ingredients like flour and sugar, those transactions are recorded in your business diary. It’s a straightforward way of keeping tabs on your bakery’s financial story, making sure nothing slips through the cracks.

How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...

YourLegal Accounting

Venture capital can often seem like a black box—opaque and inaccessible. However, Mike Maples, Jr of Floodgate offers invaluable insights in his analysis revealing what makes the VC world tick and how founders can navigate it effectively. Key Insights: 1) VC Dynamics: Understand the crucial relationship between entrepreneurs, venture capitalists, and limited partners. 2) Exponential Laws: Learn about Moore’s Law and Metcalfe’s Law, which dictate the scalability and network value crucial for startup success. 3) The Power Law: Explore how the value of the best startup outcome significantly exceeds all others, emphasizing the importance of aiming for massive impact. 4) VC Fundamentals: Maples discusses the dos and don’ts of fundraising from VCs, helping founders avoid common pitfalls and strategically position their startups.

Inside the Black Box of Venture Capital (VC)

Alejandro Cremades

wagamamaLab presentation @MIT 20240509 IRODORI

IRODORI inc.

Presentation4 (2) survey responses clearly labelled

CaitlinCummins3

www.seribangash.com An Article of Association is a legal document that contains the rules, regulations, and guidelines for the internal management and operation of a company. It is one of the two key documents along with the Memorandum of Association that forms the company's constitution, outlining its structure and objectives. While the Memorandum of Association defines the company's external objectives and powers, the Article of Association deals with its internal affairs. https://seribangash.com/public-private-company-difference/ Here's a detailed note on the Article of Association: Contents: The Article of Association typically includes provisions regarding the rights and duties of shareholders, the appointment and removal of directors, the conduct of board and general meetings, the distribution of dividends, the issuance and transfer of shares, borrowing powers of the company, and any other matters relating to the administration and management of the company. Flexibility: Unlike the Memorandum of Association, which is relatively fixed and requires formal procedures to amend, the Article of Association can be amended more easily by passing a special resolution in a general meeting of shareholders. This flexibility allows companies to adapt their internal rules according to changing circumstances and requirements. https://seribangash.com/public-private-company-difference/ Standard Provisions: While companies have the flexibility to customize their Articles to suit their specific needs, certain standard provisions are commonly included, such as: Shareholders' rights and obligations: Including voting rights, procedures for convening meetings, and methods for appointing proxies. Directors' powers and responsibilities: Specifying the powers of the board of directors, procedures for appointment, retirement, and removal of directors, and rules for board meetings. Dividend policies: Outlining the procedures for declaring and distributing dividends to shareholders. Transfer of shares: Stipulating the process for transferring shares, including any restrictions or pre-emption rights. Borrowing powers: Defining the limits and conditions under which the company can borrow money. https://seribangash.com/public-private-company-difference/ Winding up procedures: Describing the procedures for voluntary or involuntary winding up of the company. Legal Requirement: In most jurisdictions, companies are required to have Articles of Association as part of their incorporation documents. These Articles must comply with the laws and regulations of the jurisdiction in which the company is registered. Public Accessibility: While the Memorandum of Association is a public document that anyone can access, the Article of Association is often kept as an internal document and may not be available for public inspection. Binding Nature: The provisions contained in the Article of Association are binding on the company, its shareholders, directors, and other officers.

Constitution of Company Article of Association

seri bangash

All the new employee's of the NETAPS Foundation are suggested to must fill out and submit the goal setting form- Step2: Fill out and submit the Power Point Presentation-as per the Goal Setting Forma; also, add, 1st Month, 2nd Month, 3rd Month; 2nd, 3rd and 4th Quarter self and teams expected minimum result in the terms of the Admission and Placement. In this presentation -clearly mention the minimum goal -that you can deliver.

Goal Presentation_NEW EMPLOYEE_NETAPS FOUNDATION.pptx

NetapsFoundationAdmi

How to refresh to be fit for the future world

Chris Skinner

Should Law Firms Outsource their Bookkeeping

YourLegal Accounting

MEANING AND CHARACTERISTICS OF TAXATION.

abejeblooda

Attached is NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi , Hope you find it of interest. https://www.linkedin.com/posts/khaled-al-awadi-38b995b_energy-news-issue-1725-by-khaled-al-awadi-activity-7197227866399354881-IC2p?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Attached is NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi , Hope you find it of interest. https://www.linkedin.com/posts/khaled-al-awadi-38b995b_energy-news-issue-1725-by-khaled-al-awadi-activity-7197227866399354881-IC2p?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Attached is NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi , Hope you find it of interest. https://www.linkedin.com/posts/khaled-al-awadi-38b995b_energy-news-issue-1725-by-khaled-al-awadi-activity-7197227866399354881-IC2p?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Attached is NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi , Hope you find it of interest. https://www.linkedin.com/posts/khaled-al-awadi-38b995b_energy-news-issue-1725-by-khaled-al-awadi-activity-7197227866399354881-IC2p?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Attached is NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi , Hope you find it of interest. https://www.linkedin.com/posts/khaled-al-awadi-38b995b_energy-news-issue-1725-by-khaled-al-awadi-activity-7197227866399354881-IC2p?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA

NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...

Khaled Al Awadi

1Q24_EN hyundai capital 1q performance

irhcs

Blinkit, formerly known as Grofers, is a prominent player in the online grocery delivery industry in India. Founded in December 2013 by Albinder Dhindsa and Saurabh Kumar, Blinkit rebranded in 2021 to better reflect its mission of delivering groceries at a lightning-fast pace. The company is headquartered in Gurugram and operates across several major cities in India. Business Model: Blinkit operates on a hyperlocal delivery model, leveraging a network of dark stores—dedicated distribution centers not open to the public—to ensure quick and efficient delivery of groceries and daily essentials. Customers can place orders through the Blinkit app, which offers a user-friendly interface and a wide selection of products ranging from fresh produce and dairy to household items and personal care products.

Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx

Saksham Gupta

hyundai capital 2023 consolidated financial statements

irhcs

Kürzlich hochgeladen (20)

Shots fired Budget Presentation.pdf12312

How Do Venture Capitalists Make Decisions?

Progress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdf

PitchBook’s Guide to VC Funding for Startups

Global Internal Audit Standards 2024.pdf

Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.

Beyond Numbers A Holistic Approach to Forensic Accounting

How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...

Inside the Black Box of Venture Capital (VC)

wagamamaLab presentation @MIT 20240509 IRODORI

Presentation4 (2) survey responses clearly labelled

Constitution of Company Article of Association

Goal Presentation_NEW EMPLOYEE_NETAPS FOUNDATION.pptx

How to refresh to be fit for the future world

Should Law Firms Outsource their Bookkeeping

MEANING AND CHARACTERISTICS OF TAXATION.

NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...

1Q24_EN hyundai capital 1q performance

Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx

hyundai capital 2023 consolidated financial statements

Empfohlen

Product Design Trends in 2024 | Teenage Engineerings

Pixeldarts

Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits. To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups. Technology For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did. While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis. Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad. Age and Gender When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same. Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers. Race Affects Attitudes As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).

How Race, Age and Gender Shape Attitudes Towards Mental Health

ThinkNow

AI Trends in Creative Operations 2024 by Artwork Flow.pdf

marketingartwork

Skeleton Culture Code

Skeleton Technologies

PEPSICO Presentation to CAGNY Conference Feb 2024

Neil Kimberley

Content Methodology: A Best Practices Report (Webinar)

contently

How to Prepare For a Successful Job Search for 2024

Albert Qian

A report by thenetworkone and Kurio. The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).

Social Media Marketing Trends 2024 // The Global Indie Insights

Kurio // The Social Media Age(ncy)

The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands. It’s important that you’re ready to implement new strategies in 2024. Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024. You’ll learn: - The latest trends in AI and automation, and what this means for an evolving paid search ecosystem. - New developments in privacy and data regulation. - Emerging ad formats that are expected to make an impact next year. Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape. If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.

Trends In Paid Search: Navigating The Digital Landscape In 2024

Search Engine Journal

From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world. With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively. The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage. Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience. See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers See the original article on Forbes here: http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b

5 Public speaking tips from TED - Visualized summary

SpeakerHub

Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world. Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance. For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age. Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.

ChatGPT and the Future of Work - Clark Boyd

Clark Boyd

Getting into the tech field. what next

Tessa Mero

Google's Just Not That Into You: Understanding Core Updates & Search Intent

Lily Ray

How to have difficult conversations

Rajiv Jayarajah, MAppComm, ACC

Introduction to Data Science

Christy Abraham Joy

Time Management & Productivity - Best Practices

Vit Horky

The six step guide to practical project management If you think managing projects is too difficult, think again. We’ve stripped back project management processes to the basics – to make it quicker and easier, without sacrificing the vital ingredients for success. “If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.” Dr Andrew Makar, Tactical Project Management

The six step guide to practical project management

MindGenius

Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...

RachelPearson36

During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59 Key takeaways: • Learn how to use ChatGPT to add AI power to your testing and test automation • Understand the limitations of the technology and where human expertise is crucial • Gain insight into different AI-based tools • Adopt AI-based tools to stay relevant and optimize work for developers and testers * ChatGPT and OpenAI belong to OpenAI, L.L.C.

Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...

Applitools

12 Ways to Increase Your Influence at Work

GetSmarter

Empfohlen (20)

Product Design Trends in 2024 | Teenage Engineerings

How Race, Age and Gender Shape Attitudes Towards Mental Health

AI Trends in Creative Operations 2024 by Artwork Flow.pdf

Skeleton Culture Code

PEPSICO Presentation to CAGNY Conference Feb 2024

Content Methodology: A Best Practices Report (Webinar)

How to Prepare For a Successful Job Search for 2024

Social Media Marketing Trends 2024 // The Global Indie Insights

Trends In Paid Search: Navigating The Digital Landscape In 2024

5 Public speaking tips from TED - Visualized summary

ChatGPT and the Future of Work - Clark Boyd

Getting into the tech field. what next

Google's Just Not That Into You: Understanding Core Updates & Search Intent

How to have difficult conversations

Introduction to Data Science

Time Management & Productivity - Best Practices

The six step guide to practical project management

Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...

Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...

12 Ways to Increase Your Influence at Work

What the heck is Customer Wow, and how do I get some?

2. • • • •

4. - James Slavet of Greylock Partners

5. -Bill Cosby

6. -Eric Ries

7. -Bill Davidow, Mohr Davidow Ventures

9. • • Tweet @Desk and include the hashtag #CustomerWOW to join the conversation!

10. • •

11.

12. • •

13.

14. • • •

15.

16. • • • • • Tweet @Desk and include the hashtag #CustomerWOW to join the conversation!

17. Tweet @Desk and include the hashtag #CustomerWOW to join the conversation!

18. • • •

19.

20. • • •

21.

22. • •

23.

24.

25.

26.

27.

28.

29.

30. • • •

31. • • • •