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Employee Engagement and Suggestion System

                      Brightideascampaign.com

                             Greg Smith
                      Chart Your Course
                          International
                          ChartCourse.com
                            770-860-9464
Founder and President of Chart Your Course
International Inc.
Author of Nine Books:
    The New Leader: Bringing Creativity and
    Innovation to the Workplace
Director of Innovation and Strategic
Planning, U.S. Army Medical Department
Examiner, Malcolm Baldrige National Quality
Award (2002-2004)
Top-Ten "Rising Stars" in Human Resource
Management - HRE Magazine
Located in Atlanta, GA
Chart Your Course International
                          Talent
          Employee      Management
         Engagement                    Employee
                                       Retention




Leadership                                     Customer
Development                                     Service
                        SOLUTIONS               Culture




            Change
                                      Training &
          Management
                                     Development
          Development    Strategic
                         Planning
"Managers usually overlook the
  company’s most valuable asset and
source of information - their employees.
    As the economy slows, creative
organizations can find new ways to drive
 revenue and reduce costs by seeking
        employee suggestions."
              Marsha Myers
            Lee Hecht Harrison
Fact #1: Just 41% of employees think their
senior management supports new ideas and
new ways of doing things.
Fact #2: A whopping 60% of employees think
their organization's employee suggestion
program does not exist or is ineffective.
Idea Iceberg    Typical
               Suggestion
               Programs



   How Do
                 Idea
   You Tap     Campaigns
    These
   Ideas?
Why do you want to have
an employee suggestion
      program?
Minimal
Participation
Loses Momentum
Too Long to Get
Results
Inertia/Resistance
to Change
Lack of Focus
Which of these
are true in your
case?
Short Term – High Intensity
100% Participation
Small Ideas
Top Management Involvement
Targeted on Key Areas
Focus on Individual Jobs
One Idea Per Week
Fun and Friendly Competition
Instant Reward and Recognition
Non-Financial Rewards
Public Recognition
"The brain is a
wonderful organ.
It starts working
 the moment we
   wake up and
  does not stop
  until we enter
    the office.”

    Robert Frost


                    ©2011 Chart Your Course
                    International Inc.
Most organizations are functioning at only
          40-60% of their capacity – higher levels of
               performance can be reached in
                     emergencies/crisis.



   Peak
Performance


                                 Crisis
  Normal
Performance
Think of a time you experienced peak
              performance and how people responded?

                                 Breakthrough
                                 Performance    GM facing bankruptcy
                                                Trauma in the ER
                                                Response to 911
                                                Katrina
   Peak
Performance


                                  Crisis
  Normal
Performance



              What were the key factors in the situation
               that created the peak performance?
Targeted Idea Gathering:

Customer Satisfaction
Quality/Continuous
Improvement
Problem Identification
& Removal
Cost Reduction
Revenue Generation
   Bright Ideas Campaign
   BAD Idea Campaign (Self-contained)
   Good Idea Campaign (Self-contained)
Focus: Cost Reduction
Focus:
Customer
Satisfaction
Select
               Commander


                           Implementation
D-Day
                                Team




    Training          Idea Leaders
D-Day



             Pre-
          Deployment
            Week
                          Week 1      Week 2      Week 3
                           Idea        Idea        Idea
                         Gathering   Gathering   Gathering


Month 1    Month 2

   Phase I                      Phase II                  Phase III
Pre-Campaign                 Idea Gathering             Post Campaign
 Preparation                                                Duties
Proven process
Coaching and consulting
Customized strategy         Brightideascampaign.com

Training via web seminars
Reward and recognition plan
Marketing and communication plan
Training materials
Commitment
Coordinator/Leadership
Infrastructure           Brightideascampaign.com
Rewards
Marketing materials
Publicity
• Improved customer        • Improves motivation
  satisfaction               and morale
• Creates empowerment      • Reduces costs
• Improves job             • Improves internal
  satisfaction               communication
• Creates ownership and    • Creates a positive
  trust                      attitude
• Captures hundreds of     • Improves profitability
  new ideas                • Results pay for the cost
• 20-30% of the ideas        of the program
  can be implemented by    • Low risk, high payoff
  front-line supervisors
• WIKA captured over 1600 ideas from 600
  employees in a 3-week Bright Ideas Campaign.
  Overall, they generated over $425,000 in cost
  savings ideas.
• Harley-Davidson saved $3,000,000 in 30 days
• The U.S. Army got 530 ideas in 3 weeks
• Holly Farms identified $1,000,000 in savings
• Eaton Corporation gained 944 ideas from 113
  people reaching 100% participation
• Parker Hannifin Corporation got 499 ideas from 103
  employees
• National Semiconductor saved $3,600,000 using
  Idea Campaigns
• The U.S. Park Service made over 12,000
  suggestions with an approval rate of 75 percent
http://tiny.cc/tznccw
Brightideascampaign.com
Chart Your Course
       International
       770-860-9464
       800-821-2487




Chartcourse.com
Highretention.com
Managingtoptalent.com

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Employee Suggestion Program

  • 1. Employee Engagement and Suggestion System Brightideascampaign.com Greg Smith Chart Your Course International ChartCourse.com 770-860-9464
  • 2. Founder and President of Chart Your Course International Inc. Author of Nine Books: The New Leader: Bringing Creativity and Innovation to the Workplace Director of Innovation and Strategic Planning, U.S. Army Medical Department Examiner, Malcolm Baldrige National Quality Award (2002-2004) Top-Ten "Rising Stars" in Human Resource Management - HRE Magazine Located in Atlanta, GA
  • 3. Chart Your Course International Talent Employee Management Engagement Employee Retention Leadership Customer Development Service SOLUTIONS Culture Change Training & Management Development Development Strategic Planning
  • 4. "Managers usually overlook the company’s most valuable asset and source of information - their employees. As the economy slows, creative organizations can find new ways to drive revenue and reduce costs by seeking employee suggestions." Marsha Myers Lee Hecht Harrison
  • 5. Fact #1: Just 41% of employees think their senior management supports new ideas and new ways of doing things. Fact #2: A whopping 60% of employees think their organization's employee suggestion program does not exist or is ineffective.
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  • 7. Idea Iceberg Typical Suggestion Programs How Do Idea You Tap Campaigns These Ideas?
  • 8. Why do you want to have an employee suggestion program?
  • 9. Minimal Participation Loses Momentum Too Long to Get Results Inertia/Resistance to Change Lack of Focus Which of these are true in your case?
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  • 11. Short Term – High Intensity 100% Participation Small Ideas Top Management Involvement Targeted on Key Areas Focus on Individual Jobs One Idea Per Week Fun and Friendly Competition Instant Reward and Recognition Non-Financial Rewards Public Recognition
  • 12. "The brain is a wonderful organ. It starts working the moment we wake up and does not stop until we enter the office.” Robert Frost ©2011 Chart Your Course International Inc.
  • 13. Most organizations are functioning at only 40-60% of their capacity – higher levels of performance can be reached in emergencies/crisis. Peak Performance Crisis Normal Performance
  • 14. Think of a time you experienced peak performance and how people responded? Breakthrough Performance GM facing bankruptcy Trauma in the ER Response to 911 Katrina Peak Performance Crisis Normal Performance What were the key factors in the situation that created the peak performance?
  • 15. Targeted Idea Gathering: Customer Satisfaction Quality/Continuous Improvement Problem Identification & Removal Cost Reduction Revenue Generation
  • 16. Bright Ideas Campaign  BAD Idea Campaign (Self-contained)  Good Idea Campaign (Self-contained)
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  • 20. Select Commander Implementation D-Day Team Training Idea Leaders
  • 21. D-Day Pre- Deployment Week Week 1 Week 2 Week 3 Idea Idea Idea Gathering Gathering Gathering Month 1 Month 2 Phase I Phase II Phase III Pre-Campaign Idea Gathering Post Campaign Preparation Duties
  • 22. Proven process Coaching and consulting Customized strategy Brightideascampaign.com Training via web seminars Reward and recognition plan Marketing and communication plan Training materials
  • 23. Commitment Coordinator/Leadership Infrastructure Brightideascampaign.com Rewards Marketing materials Publicity
  • 24. • Improved customer • Improves motivation satisfaction and morale • Creates empowerment • Reduces costs • Improves job • Improves internal satisfaction communication • Creates ownership and • Creates a positive trust attitude • Captures hundreds of • Improves profitability new ideas • Results pay for the cost • 20-30% of the ideas of the program can be implemented by • Low risk, high payoff front-line supervisors
  • 25. • WIKA captured over 1600 ideas from 600 employees in a 3-week Bright Ideas Campaign. Overall, they generated over $425,000 in cost savings ideas. • Harley-Davidson saved $3,000,000 in 30 days • The U.S. Army got 530 ideas in 3 weeks • Holly Farms identified $1,000,000 in savings • Eaton Corporation gained 944 ideas from 113 people reaching 100% participation • Parker Hannifin Corporation got 499 ideas from 103 employees • National Semiconductor saved $3,600,000 using Idea Campaigns • The U.S. Park Service made over 12,000 suggestions with an approval rate of 75 percent
  • 27. Chart Your Course International 770-860-9464 800-821-2487 Chartcourse.com Highretention.com Managingtoptalent.com