Salesforce has recently decided to terminate Chatter Answers after the Winter' 18 release. Read more here.

1. MIGRATING TO CHATTER
QUESTIONS

2. WHAT IS CHATTER QUESTIONS?
 After having introduced Chatter Answers a few years ago, Salesforce has
recently replaced it with ‘Chatter Questions’. It comes with an improved and
simplified experience that seamlessly integrates with Chatter.

3. WHY SHOULD YOU MIGRATE TO CHATTER
QUESTIONS?
 Switching to Chatter Questions is imperative as
Salesforce will not support Chatter Answers
after Winter’18. You will no longer be able to
answer, post/comment, or even view any
existing Chatter Answers data.

4. WHAT ARE THE IMPROVEMENTS OF
CHATTER QUESTIONS OVER ANSWERS?
 Complete Chatter functionality such as topics, likes, bookmarks, and @mentions
 Fully integrated feed for questions and posts
 Chatter feed available on profile, topics, groups, objects, and news feed
 Moderation and analytics rules & tools for questions in communities
 A feature known as the ‘Question-to-Case’ that allows you to escalate questions
to cases. It also lets you post back to the question from the case publisher.

5. WHAT ARE ITS LIMITATIONS?
 Rich Text Editing is not available for answers to Chatter Questions
 Outside of Reports and Dashboards, no consolidated list view is available when
used internally
 Differences in custom email alerts and customization options around
workflow/processes

6. WHAT SHOULD YOU KEEP IN MIND BEFORE
MIGRATING?
 Plan your migration to Chatter Questions as soon as possible
 This change may either require a new community or the migration of your entire
Chatter Answers data into an existing community
 You can easily get your data migrated to Chatter Questions object within the org
itself, if you use Chatter Answers internally within the Salesforce org
 No action is needed if you created new orgs with/after the Summer’ 16 release of
Salesforce

7. WHAT SHOULD YOU KEEP IN MIND BEFORE
MIGRATING?
 Ensure that permissions are turned on to ‘Create Audit Fields’ and to ‘Migrate
Feed to Community’ in the Salesforce Org
 Set user profile permissions as well as accessibility in the community. If you don’t
have the required permissions in the community, your Q&A won’t be migrated
 Verify the amount of storage space in the community where your data will be
migrated. The storage is for configuration as well as for the log files generated
during migration

8. WHAT HAPPENS AFTER MIGRATING?
 Reply records are converted to FeedComment records
 Vote records are converted to FeedLike records
 Question records are converted to FeedItem records
However, the length of the FeedComment field is smaller than the reply,
hence only the first 10,000 characters of the body are migrated on API 37.0.

9. WANT HELP WITH YOUR
SALESFORCE INSTANCE?
 At Grazitti, our certified Salesforce experts have provided award-winning,
customized solutions for Service Cloud, Online Communities, Sales Cloud,
and other Salesforce implementations for several top-notch companies. If
you want to leverage the latest Salesforce enhancements to your instance,
drop us an email at info@grazitti.com
Reference: https://www.grazitti.com/blog/migrating-to-chatter-questions/

10. Thank you!