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SALES FORCE
CRM - Customer Relationship Management
1. What is CRM(Customer Relationship Management)?
2. CRM Basic entities
3. Sub Modules of CRM
4. Existing CRMs
Salesforce.com Introduction
1. What is Salesforce.com?
2. Why Salesforce.com?
3. Different editions in Salesforce.com
4. How to sign up for Developer Edition?
Salesforce.com Basic Navigations
1. What are Records?
2. What are Related Lists?
3. Action Column
4. Help Links
Salesforce.com Level 1
1. Types of Objects
1.1. Standard Objects
1.2. Custom Objects
2. Types of Fields
2.1. Standard Fields
2.2. Custom Fields
3. Types of Relationships
4. Field Dependency
5. Different types of Email templates
5.1. Text
5.2. HTML (using Letterhead)
5.3. Custom (without using Letterhead)
5.4. Visualforce
6. Custom application
7. Console application
8. Field Accessibility
9. Grant Login Access
10. Calendar
11. Console Tab
12. Trusted IP Ranges
13. Session Settings
14. Different types of tabs
14.1. Custom Object Tab
14.2. Web Tab
14.3. Visualforce Tab
15. Field History Tracking in Salesforce
16. Feed Tracking
17. http://boards.developerforce.com
18. http://trust.salesforce.com
19. View setup audit trail
20. Organization Wide Default
21. Roles
22. Role Hierarchy
23. Sharing Rules
24. Profiles
25. Permission Sets
26. Password Policies
27. Developer console
28. Validation Rules
Formula fields
29. Workflow rules
29.1. Email Alert
29.2. Task
29.3. Field Update
29.4. Outbound Message
30. Approval process
31. Reports and Dashboards
32. Scheduling reports
33. Report Types
34. Adding dashboards in Home page
35. Chatter
37. Queues
38. Public Groups
39. Assignment Rules
40. Auto Response Rule
41. Views
43. Search Layouts
43.1. Search Results
43.2. Lookup Dialogs
43.3. Lookup Phone Dialogs
43.4. Accounts Tab
43.5. Accounts List View
43.6. Search Filter Fields
44. Page Layout
46. Mini Page Layout
47. Record Types
48. Apex Data loader tool
50. Force.com Sites
51. Data Management
51.1. Analytic Snapshots
51.2. Import Accounts/Contacts
51.3. Import Leads
51.4. Import Solutions
51.5. Import Custom Objects
51.6. Data Export
51.7. Storage Usage
51.8. Mass Transfer Records
51.9. Mass Delete Records
51.10. Mass Transfer Approval Requests
51.11. Mass Update Addresses
51.12. Data Loader
52. MVC Pattern
60. Login Hours restriction for Profiles
61. Edit, Delete and Clone Buttons
62. App Exchange
64. Email to Case
65. Web-to-Lead
66. Web-to-Case
67. Schema Builder
68. Visualforce page
69. Actions in Salesforce
70. How to expire all the users password in Salesforce?
71. How Salesforce login works?
72. Account, Opportunity and Case
73. Manual Sharing
74. Renaming Tab Names and Labels
75. Dataloader
76. Merge tool
77. https://success.salesforce.com
78. Action buttons,links
79. Deployment
Salesforce.com Level 2(Development)
1. Custom Settings
2. Custom Components
3. Difference between Developer, Configuration only and Full
Sandboxes.
4. Adding controller to Visualforce page
5. Apex Classes
basics
Oops concept
collections
6. Custom Labels
7. Adding Error message in Visualforce page
8. Triggers
9. Unit testing
10. Batch Apex
11. Scheduling apex
12. wrapper classes
13. Annotations
14. Force.com IDE installation
15. Calling Apex method from Custom Button
17. Date Picker in Visualforce page
18. With Sharing and Without Sharing in Apex Classes
19. List, Set and Map collection data types
20. Moving Components from one organization to another organization
21. Creating table in VF using apex:panelGrid
22. Standard Controller, Custom Controller and Extensions
23. How to create a Sandbox in Salesforce?
24. How to login into Sandbox in Salesforce?
25. How to create Inbound Change set?
26. How to create Outbound Change set?
27. Adding help text for apex:inputText
28. Debugging Apex code
29. Try and Catch block
30. Governor Limits in Salesforce.com
31. Hide and Show in Visualforce page
32. visual force tags and scenarios
33. SOQL and SOSL
34. Ajax componets in vf pages
35. How to create picklist in vfpages
36. how to show tables in vf page
37. pagenation in vf pages

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Salesforce Admin devlopment lightning course Agenda

  • 1. SALES FORCE CRM - Customer Relationship Management 1. What is CRM(Customer Relationship Management)? 2. CRM Basic entities 3. Sub Modules of CRM 4. Existing CRMs Salesforce.com Introduction 1. What is Salesforce.com? 2. Why Salesforce.com? 3. Different editions in Salesforce.com 4. How to sign up for Developer Edition? Salesforce.com Basic Navigations 1. What are Records? 2. What are Related Lists? 3. Action Column 4. Help Links
  • 2. Salesforce.com Level 1 1. Types of Objects 1.1. Standard Objects 1.2. Custom Objects 2. Types of Fields 2.1. Standard Fields 2.2. Custom Fields 3. Types of Relationships 4. Field Dependency 5. Different types of Email templates 5.1. Text 5.2. HTML (using Letterhead) 5.3. Custom (without using Letterhead) 5.4. Visualforce 6. Custom application 7. Console application 8. Field Accessibility 9. Grant Login Access 10. Calendar 11. Console Tab 12. Trusted IP Ranges 13. Session Settings 14. Different types of tabs 14.1. Custom Object Tab 14.2. Web Tab 14.3. Visualforce Tab
  • 3. 15. Field History Tracking in Salesforce 16. Feed Tracking 17. http://boards.developerforce.com 18. http://trust.salesforce.com 19. View setup audit trail 20. Organization Wide Default 21. Roles 22. Role Hierarchy 23. Sharing Rules 24. Profiles 25. Permission Sets 26. Password Policies 27. Developer console 28. Validation Rules Formula fields 29. Workflow rules 29.1. Email Alert 29.2. Task 29.3. Field Update 29.4. Outbound Message 30. Approval process 31. Reports and Dashboards 32. Scheduling reports 33. Report Types 34. Adding dashboards in Home page 35. Chatter
  • 4. 37. Queues 38. Public Groups 39. Assignment Rules 40. Auto Response Rule 41. Views 43. Search Layouts 43.1. Search Results 43.2. Lookup Dialogs 43.3. Lookup Phone Dialogs 43.4. Accounts Tab 43.5. Accounts List View 43.6. Search Filter Fields 44. Page Layout 46. Mini Page Layout 47. Record Types 48. Apex Data loader tool 50. Force.com Sites 51. Data Management 51.1. Analytic Snapshots 51.2. Import Accounts/Contacts 51.3. Import Leads 51.4. Import Solutions 51.5. Import Custom Objects 51.6. Data Export 51.7. Storage Usage 51.8. Mass Transfer Records
  • 5. 51.9. Mass Delete Records 51.10. Mass Transfer Approval Requests 51.11. Mass Update Addresses 51.12. Data Loader 52. MVC Pattern 60. Login Hours restriction for Profiles 61. Edit, Delete and Clone Buttons 62. App Exchange 64. Email to Case 65. Web-to-Lead 66. Web-to-Case 67. Schema Builder 68. Visualforce page 69. Actions in Salesforce 70. How to expire all the users password in Salesforce? 71. How Salesforce login works? 72. Account, Opportunity and Case 73. Manual Sharing 74. Renaming Tab Names and Labels 75. Dataloader 76. Merge tool 77. https://success.salesforce.com 78. Action buttons,links 79. Deployment
  • 6. Salesforce.com Level 2(Development) 1. Custom Settings 2. Custom Components 3. Difference between Developer, Configuration only and Full Sandboxes. 4. Adding controller to Visualforce page 5. Apex Classes basics Oops concept collections 6. Custom Labels 7. Adding Error message in Visualforce page 8. Triggers 9. Unit testing 10. Batch Apex 11. Scheduling apex 12. wrapper classes 13. Annotations 14. Force.com IDE installation 15. Calling Apex method from Custom Button 17. Date Picker in Visualforce page 18. With Sharing and Without Sharing in Apex Classes 19. List, Set and Map collection data types 20. Moving Components from one organization to another organization
  • 7. 21. Creating table in VF using apex:panelGrid 22. Standard Controller, Custom Controller and Extensions 23. How to create a Sandbox in Salesforce? 24. How to login into Sandbox in Salesforce? 25. How to create Inbound Change set? 26. How to create Outbound Change set? 27. Adding help text for apex:inputText 28. Debugging Apex code 29. Try and Catch block 30. Governor Limits in Salesforce.com 31. Hide and Show in Visualforce page 32. visual force tags and scenarios 33. SOQL and SOSL 34. Ajax componets in vf pages 35. How to create picklist in vfpages 36. how to show tables in vf page 37. pagenation in vf pages