Telephoning2

Why practice this skill ,[object Object],[object Object],[object Object],[object Object]

In companies the telephone is answered in following ways ,[object Object],[object Object],[object Object],[object Object]

Message on a company’s answering machine ,[object Object]

Activity 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Taking messages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some phrases you might use ,[object Object],Could you hold on a moment OK, Let me just get a pen. Could you speak a bit louder? I'm afraid it’s a very bad line I’m afraid I didn't quite catch that. Sorry, could you repeat that, please? Could you spell that please? Is that…..or ….? Do you really mean ‘three zero’?! Let’s just run through that again. The first one was …. There seem to be a lot of figures involved here. Do you think you could fax me this information, then give me a call again later on? I’m afraid I’m a bit busy at the moment .

[object Object],[object Object],[object Object]

Ways of finishing telephone conversations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telephoning2

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Telephoning2