During this 1-hour webinar you'll learn about some famous unintended consequences and how we can avoid them in our own worlds. See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-effectively-avoid-unintended-consequences-using-fmea/

1. How to Avoid Unintended
Project Consequences
Using FMEA
Presented By Elisabeth Swan
Managing Partner & Executive Advisor

2. Our Expert: Elisabeth
• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• Master Black Belt
• GE Certified Black Belt Instructor
• Burnham Rosen Group certified
Leadership Coach
• BA in English Literature from
Columbia University/Barnard
College
• Born in the UK

3. How To Interact
• Ask a question
• Answer polls

4. Let’s Interact!
Where are you from?
Share your location in the Questions area in your Control Panel!

5. Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.

6. We’ve Helped People From…

7. Today’s Agenda
• The role of risk in process improvement
• Introduction to the FMEA
• How to address risk with the FMEA
• A history of unintended consequences

8. Process changes
have ripple effects
– the goal is to plan
for them
Where Does Risk Come In?

9. Lessons Learned
New York Daily News Chicago Daily News
EastlandTitanic

10. Types of Risk
BRAND
!

11. Cause for Alarm

12. A Gift From NASA
NASA

13. FMEA

14. Plain Speak
What
are we
discussing
here?
What
could
go
wrong?
How bad
Would
That be?

15. How Bad Would That Be?

16. Adapting the Scale
What would a “10” be in your process?
1. Potential to violate a government regulation
2. Failure exposes people to bodily harm
3. Risk of financial loss
4. May expose private information
5. Could aggravate the customer POLL

17. Rating the Severity

18. What’s the Cause?
Why would
that happen?

19. How Often Would it Happen?

20. Rating Occurrence
How often would it happen?
1. More than once per day
2. Once every 3-4 Days
3. Once every week
4. Once every month
5. Once every 3 months POLL

21. Rating Occurrence

22. Would We Know In Time?
Is there any way
to know about this
before it impacts
the customer?

23. Rating Detection

24. Bottom Line That For Me
Risk Priority Number

25. What Now?

26. What Changed?
=
Still not
great

27. FMEA Review

28. Addressing Risk
Contingency Plans
PreventiveActions
QUESTION

29. Mistake-Proofing
AKA Poka Yoke

30. Types of Poka Yokes

31. Unintended Consequences
• More public versions
• Historic and current
• How we dealt with them
• How they could have been prevented – or not

32. Wi-Fi Kiosks in NYC

33. Prohibition

34. Wolves in Yellowstone
Н

35. Templates and Tools
FMEA
Mistake-Proofing
(AKA Poka Yoke)

36. Today We Covered
• The Role of risk in process improvement
• Introduction to the FMEA
• How to address risk with the FMEA
• A history of unintended consequences

37. Q&A

38. Getting Started
Learn more by starting some
more training!
• Yellow Belt training is FREE
at GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training &
Certification

39. Upcoming Webinars
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so please share your feedback on the survey at the end of close of this webinar.

40. Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma
news, easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!

41. Q&A

42. Thank you for joining us!
More Questions?
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