goFLUENT offers distance business English training solutions combining eLearning, Writing Practice and live trainers. Each year goFLUENT helps over 60.000 business executives in more than 5.000 international corporations to make their company more efficient and profitable when doing business globally and managing intercultural situations. goFLUENT is established in 10 countries, with 560 employees – including 400 teachers - and with the world’s third largest telecom company, NTT Communications (NTT Group) owning 30% of its shares. For more information about goFLUENT, please visit http://www.gofluent.com.

1. On-demand Distance
Business English Training
that combines
eLearning & Live Trainers

2. OUR VISION :
Making your company more
EFFICIENT & PROFITABLE
when doing business globally

3. SUCCESS STORIES
“goFLUENT is effective, “goFLUENT really is a perfect
efficient, innovative, but most program. In my 20-year career
of all, is a very good partner I have never seen something
for us. ” so nice, so exciting, and
so powerful.”
Carla Costa, Aline Estevant,
Global Learning and Development, Vice President of Human Resources,
Europe and South America – Eli Lilly O-I Europe

4. Business Impacts of
English Communication
Ability to communicate in
English increases trade by
(Fidrmuc- Austrian Central Bank/Comenius University-2010)
25%
Focusing on employee
communication delivers a
47% higher shareholder
value (Towers Watson Study 2009/2010)
70% of employees in the 1,000 largest global
companies are non-native English speakers
(World Investment Report 2009 -United Nations)

5. BENEFITS OF A GLOBAL PARTNER
Global Reach On-demand
Blended Learning Local & Multilingual
Support
Business English
Fully Integrated

6. BENEFITS OF A GLOBAL PARTNER
One Vendor Worldwide HR Portal
Distance Training ROI Global ROI Monitoring
Proven Methodology Measurable Learner
Progress

7. Business Impacts of
English Communication
Individualization Flexibility
Mobility
Learners are now
expecting knowledge Efficiency
to be available 24/7
when & where they Emotionally
need it. Intelligent
- Kirsten Winkler

8. ABOUT goFLUENT

9. CORPORATE FACTS
GLOBAL
BUSINESS STRONG
ENGLISH ETHICS
AWARD
5,000 WINNING
CORPORATE
CLIENTS

10. goFLUENT’s
WORLDWIDE LOCATIONS
OFFICES
REGIONAL HEADQUARTERS

11. Harvard
business
Tech
review &
Security
Content
Partners
STRONG GLOBAL
NETWORK
Asia
Americas
40
Language
Providers 12
Countries
Europe

12. AWARDS & RECOGNITION
2010 Best Training
Innovation
ASTP Excellence goFLUENT’s CEO was
named in the 2011
in Pratice Award annual list of
eLEARNING’S TOP TEN
eLearning movers and
shakers worldwide

13. OUR METHOD

14. THE AUTHORS
Dr. Charles Browne, Anya Leonardia,
goFLUENT Senior goFLUENT Director
Academic Advisor of Learning & Resources
Dr. Charles Browne is a Professor of Applied Anya Leonardia is an educational psychologist
Linguistics and head of the English teacher training specializing in the interplay of cognitive and
program at Meiji Gakuin University in Japan, a ective learning. Her research has included studies
and a well-respected and widely-published expert on the failure to learn, motivation in adult learning,
on English education in Asia with over 25 years and teacher responses to di culties in the learning
experience. He is a specialist in CALL (Computer process.
Assisted Language Learning) and Second Language She is a former university instructor of Educational
Vocabulary Acquisition and has helped guide Psychology and has worked in the eld of education
the development of many language learning and instructional materials development for over ten
applications for mobile devices and PCs. years.

15. THE goFLUENT METHOD
The goFLUENT Method is anchored on the following
important concepts related to language training:
LANGUAGE INPUT (extensive, intensive, and analyzed)
LANGUAGE OUTPUT (extensive, intensive, and analyzed)
VOCABULARY
ANDRAGOGY and EMOTIONAL INTELLIGENCE in learning
SOCIAL LEARNING

16. THE goFLUENT METHOD
ENGLISH AS A BUSINESS
COMMUNICATION TOOL

17. A GLOBAL, INTEGRATED &
CUSTOMIZED SOLUTION
C O R P O R AT E L E A R N I N G P O RTA L
eLEARNING
WRITING
ASSESSMENT PRACTICE
1 TO 1 CUSTOMIZATION
TELEPHONE
COACHING

18. A TRUSTED PARTNER

19. PROVEN SUCCESS
PER INDUSTRY
FOOD & BEVERAGE BANKING/INSURANCE AUTO
Danone Kraft Food Allianz Chartis Johnson Siemens
Cadbury Mc Donald’s AXA Generali Controls Valeo
Coca-Cola Starbucks Banco HSBC Michelin Volkswagen
HJ Heinz Santander Unicredit
HEALTHCARE/PHARMA
BNP Paribas
Abbott Lilly
ENERGY TECHNOLOGY GSK Merck
Johnson & P zer
Areva Exxon Mobil Deutsche Orange Johnson Sano
Chevron Gazprom Telekom Pitney Bowes
EDF Saipem/ENI Hewlett Quest AERONAUTICS
E.ON TNK BP Packard SAP
EADS Safran
Lexmark Salesforce
Lufthansa Thales

20. BUSINESS CASE:
O-I (Owens Illinois)
KEY FIGURES
Founded in 1903 2,400+ employees
World’s leading glass container company 81 plants in 21 countries
Headquarters in Perrysburg Ohio, USA 49,000+ customers
in 86 countries
US$ 6.6 billion (2010)
1,900+ worldwide products
322 of the Fortune 500 companies (2010)

21. BUSINESS CASE:
O-I (Owens Illinois)
CHALLENGE
Increase productivity and e ciency internally and with clients by training
O-I’s employees around the world in written and oral English.
SOLUTION
A blend of goFLUENT's interactive eLEARNING, Writing Practice
and comprehensive Telephone Lessons.
RESULTS
• 1.000+ Learners • 99% Satisfaction
• 10 Countries • Average monthly learning time: 7 hours

22. BUSINESS CASE:
O-I (Owens Illinois)

23. BUSINESS CASE:
LILLY (Pharmaceuticals)
KEY FIGURES
10th largest pharmaceutical company in the world Corporate presence
in 45 countries
HQ in Indianapolis, Indiana, USA
Products sold
US $23.076 billion (in 2010)
in 170 countries
Ranked 115 of the Fortune 500 (2011)
Founded in 1876
38,000+ employees worldwide
Products Marketed
in 143 Countries

24. BUSINESS CASE:
LILLY (Pharmaceuticals)
CHALLENGE
Eli Lilly needed one single provider whose training could be
implemented in several countries, while ensuring measurable ROI.
SOLUTION
Enrolled employees have access to their choice of goFLUENT's services
eLearning, Writing Practice, and comprehensive Telephone Lessons.
RESULTS
• 700+ Learners • 97% satisfaction • 20 Countries

25. OTHER CASE STUDIES
I TA LY SWITZERLAND
162,000 employees, with 10,200 branches Lexmark International, Inc. made $4 billion
in 22 countries. in revenue in 2010. Its products are sold
in more than 170 countries.
goFLUENT’s services are available
to employees in the 22 countries goFLUENT’s services are used by employees
where Unicredit operates. in more than 15 countries, thanks to
the goFLUENT method which combines
a global contract with a local reach.
3,000+ employes are enrolled
in goFLUENT’s English training 200+ employees are enrolled
in goFLUENT’s English training
in more than 15 countries.

26. OTHER CASE STUDIES
FRANCE RUSSIA
Sanofi-Aventis is a diversified global THK-BP is the third largest oil company
healthcare leader with 100,000 employees in Russia and is among the top 10 private
in more than 100 countries. oil companies in the world by production volume
goFLUENT offers flexibility to their busy goFLUENT’s training is available to learners
employees. all over Russia. Even on remote oil facilities.
3,000 + Sanofi-Aventis 100+ employees are enrolled
employees have been enrolled in goFLUENT’s English Training.
in goFLUENT ‘s English Training
over the past 3 years.

27. ARNI NG
eLE
OTHER CASE STUDIES
J A PA N CHINA
Ryohin Keikaku Co., Ltd. Operates Muji With 9,000+ employees, NKT Cables is a
retail outlets, which has over 300 stores in front-line supplier of power cables to the
Japan and overseas. electricity sector primarily in Europe and
goFLUENT offers flexibility to Muji’s busy in China.
employees, regardless of any availability goFLUENT’s services are combined with
challenges they may face due to their group classes.
work environments.
100+ employees are enrolled
50+ employees are enrolled in in goFLUENT’s English Training.
goFLUENT’s English training

28. ARNI NG
eLE
CONTACT US
USA - REGIONAL HQ ITALY GERMANY JAPAN - REGIONAL HQ
via Bolla, 12 Schadowplatz, 12 3-chome Bldg., 3F
20151 Milano D-40212 Dusseldorf 3-22-1 Toranomon,
101 Jefferson Avenue +39 02 33 94 91 11 +49 211/669694-00 Minato-ku
Endicott, NY 13760 italia@gofluent.com germany@gofluent.com 105-0001 Tokyo
+1 515 528 8164 piazza Galeno, 1 SPAIN
03-6205-3043
japan@gofluent.com
international@gofluent.com 00161 Roma Calle Fernández de la Hoz , 33
+39 02 33 94 91 11 28010 Madrid
PHILIPPINES
italia@gofluent.com +34 91 447 66 90 10/F IBM Plaza,
spain@gofluent.com
SWITZERLAND Eastwood City,
Blvd George Favon, 20 Libis 1110, Quezon City
FRANCE - REGIONAL HQ
CH 1204 Geneva +63(2)900-2569
52, rue de la CHaussée d’Antin
+41 (0)22 311 10 01 philippines@gofluent.com
75009 Paris
Switzerland@gofluent.com +33 1 72 71 83 00
france@gofluent.com
RUSSIA
Zemlyanoy Val ul., 50a/8 CANADA
office 105 666, Sherbrooke W (Suite. 104)
109028 Moscow Montreal, QC, H3A 1E7
+7 495 937 40 20 +1 514 844 2112
russia@gofluent.com canada@gofluent.com