After spending six months evaluating dozens of popular enterprise ecommerce software vendors, none came close to being as complete and reliable as GoECart. From managing inventory to processing orders to assisting customers across 15+ sales channels, GoECart 360 Ecommerce Suite and Order Management Solution has immensely improved our day-to-day operations. Our order volume has more than doubled since moving to GoECart platform.

1. Client Case Study
After spending six months evaluating
dozens of popular vendors, none came
close to being as complete and reliable
as GoECart. From managing inventory to
processing orders to assisting customers
across 15+ sales channels, GoECart 360
has immensely improved our day-to-day
operations.
— Margaret Kim, Dir. of Marketing
GameQuestDirect
Industry
Video Games, Software and Accessories
Requirements Solution
n Full-featured multi-channel solution — Ecommerce, Order GoECart 360
Management, Inventory Management, Fulfillment, and CRM
Results
n Channel-specific product catalog and pricing — B2B, B2C, retail,
marketplaces n Consolidated from three systems to one
n Robust multi-location inventory for 10,000+ SKUs n Reduced cost by 65%, order volume up 20% year over year
n Powerful fulfillment capabilities including FedEx SmartPost® and n Achieved multi-channel integration with 15+ online marketplaces
UPS Mail Innovations® n Improved decision making via robust reporting­ — now has
n Reliably handle thousands of orders a day consolidated view of Customers, Orders, Inventory, and Revenues
across all channels
n Easy order entry system and returns for contact center staff
n Improved team productivity and back office efficiency
n High-performance API for real-time, systems integration
n Affordable and scalable
Sales@GoECart.com • www.GoECart.com • 1.877.243.3612

2. GoECart 360 Replaced All Three Point Solutions
Situation Analysis GoECart 360 replaced GameQuestDirect’s previous online store, order management
GameQuestDirect provides the world’s greatest system, and shipping software with a single system for running their entire business:
selection of new and rare video games online. The
company’s catalog includes more than 10,000 n Employees no longer need to re-enter data in different systems, rectify inconsistent
titles for all leading game consoles including or inaccurate data, or wait for batch updates.
PlayStation ®, Xbox ®, etc. In addition to selling n Back office systems integration costs and time associated with getting multiple
via its own website since 2006, the company systems to work together are no longer an issue.
also markets and sells its products under several
n IT staff and infrastructure costs for the company are dramatically reduced, thanks
brands through 15+ online marketplaces including
Amazon.com ®, eBay ®, and Buy.com ®. Each to GoECart’s Software-as-a-Service (SaaS) delivery model.
channel requires its own pricing and promotion Product Catalog and Inventory Syndicated Across All
strategy. Orders are processed and shipped daily.
GameQuestDirect prides itself on an excellent track Sales Channels
record of on-time delivery. GoECart 360’s application programming interface (API) was leveraged to enable
integration with GameQuestDirect’s marketplace management tool provider:
The Challenge
n The GQD product catalog and inventory are now syndicated across all leading
Before migrating to GoECart 360, the company had online marketplaces including Amazon, eBay, and Buy.com.
been using three systems to run its multi-channel
retail operation: Yahoo! ® Stores, OrderMotion® n The company is now able to sell with confidence across ALL channels: web
Order Management System, and Agile Networks storefront, brick and mortar stores, wholesale and call center — in addition to the
Shipping Software. Each of the systems was marketplaces and CSEs.
difficult to use and very expensive to maintain.
The systems were also not well integrated and Intelligent Reporting Provides a 360-Degree View of
relied on slow and outdated batch processes. Business Activities
Moreover, access to key metrics to make timely
GoECart 360 provides GameQuestDirect with better tools for decision making:
business decisions was spotty at best — and
multiple licensing fees were eating away at n Managers now have the ability to view and share accurate data in real time from
GameQuestDirect’s narrow profit margins. The anyplace in the world.
company required a new ecommerce solution n Business performance dashboards provide a graphical view of key performance
that would provide a modern web storefront with indicators (KPIs) such as best-selling products, top customers by revenue and
cutting-edge features, support its multi-channel profitability, sales by channel with historical comparison, etc.
commerce strategy, provide robust and integrated
back office capabilities, and be overall much easier Multi-Channel Commerce Attracts More Profitable
to use. Further, the company needed to achieve all
of this at an affordable price while minimizing IT
Customers
requirements and downtime. According to market research conducted by Forrester ® Consulting, 68 percent of U.S.-
based online shoppers say they are more likely to purchase from a brand whose products
The Solution: are available through multiple channels. GoECart 360 solution enables GameQuestDirect
GoECart 360 to realize the full potential of these valuable consumers by efficiently extending digital
experiences to wherever and whenever they interact with the brand.
GoECart saves us both time and money. GoECart 360 is truly the perfect, all-in-one solution for any
serious growing business looking for an enterprise-class ecommerce platform without breaking the bank.
— Rick Baqai, CEO, GameQuestDirect
Sales@GoECart.com • www.GoECart.com • 1.877.243.3612
GoECart and GoECart 360 are trademarks of GoECart. All other trademarks and tradenames are the properties of their respective owners. Copyright © 2012 GoECart. All rights reserved.