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Negotiating Parcel Contracts
Jerry Hempstead ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Great News for shippers ,[object Object],[object Object],[object Object],[object Object],The carriers cant afford to loose your shipments And will fight to take your shipments from a competitor
OMERTA The American Heritage® Dictionary of the English Language: Fourth Edition.  2000.  ,[object Object]
EVEN AS A PEDDLER ,[object Object],[object Object]
UNLESS ,[object Object],[object Object]
The basics
HAS You  EVER NEGOTIATED Minimum charge Insurance Minimum Fuel Surcharge Dim Rule COD Fee Delivery Area Surcharge Residential Surcharge Address correction Reduced
HAS You  EVER NEGOTIATED Minimum charge Insurance Minimum COD Fee Fuel Surcharge Din Rule Oversize Rule Delivery Area Surcharge Residential Surcharge Address correction Waived
HAVE You EVER NEGOTIATED Lock in the base year tariff & rules Per shipment pricing Yearly incentive Quarterly incentive Ramp up period Start Up incentive Flat rates Flat $ amount off Percentage’s off Revenue Thresholds
Fuel Surcharges Caveat Emptor    Note to self: Are fuel surcharges Negotiable? Can you tell your carrier “ the contract I sign now are the rates I want to pay for the duration of the contract and you will not honor any additional charges for the length of the contract.”  Currently the air fuel surcharge is 0 But they have moved 2% of the fuel surcharge into the base tariff every year for the last 4 years Sp with compounding its about 10% of the fuel surcharge formula that’s already baked into the base rate. They did this in anticipation of fuel coming down so they dud not have to forfit all of it back to shippers
Do you have to agree that your discount is off of the base tariff in effect at the time of shipment ,[object Object],[object Object],[object Object]
DOES YOUR CONTRACT PREVENT THE CARRIERS FROM DOING THIS? ,[object Object],[object Object],[object Object],Some shippers still enjoy the old girth rule
UPS Store franchisee files suit against UPS ,[object Object],[object Object],[object Object]
DO YOU KNOW ? ,[object Object],[object Object],[object Object],[object Object]
DO YOU REALLY HAVE A “CONTRACT”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DO YOU REALLY HAVE A “CONTRACT” ,[object Object],[object Object],[object Object],[object Object]
50% Off Of What
Afghanistan DHL  Scale L FedEx  Scale O UPS  ????? Albania DHL  Scale E FedEx  ?????  UPS  Scale 407 Pricing is More complex with international
 
 
[object Object],[object Object],Minimums Do I really have a discount at all? Note to self: Ask for no minimum or lower minimum
[object Object],[object Object],[object Object],Shipment Pricing
NEW AND IMPROVED WAYS TO ENHANCE YEILD Its not always apples-to-apples AT THE MOMENT UNIQUE TO UPS
Accessorial Charges Analysis Accessorial charges can account for as much as  40 % of total spend! Note to self: Do I know the impact to my business
Delivery Area Surcharges (DAS) Over 25%  of the US population now lives  in a DAS zip 23,427 DAS zips  out of a total  of about 43000 or 53% of all zips UPS in January  reclassified 16,826 or 83% of the Commercial Delivery Area zip codes as Extended Commercial Surcharge.
Declared Value ,[object Object],[object Object],[object Object],[object Object],[object Object],Never ever buy carrier provided insurance.
Parcel Contract Negotiations
Retention Penetration Conversion
Penetration  Selling for the Carriers : They have some of your business and are pursuing more. Ground, Air, International
Conversion  Selling for the Carriers: ,[object Object],[object Object],[object Object],[object Object],[object Object],Note to self:  Conversion  status gets the best pricing!
Is this news? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Note to self:  Get my deal up the food chain as high as I can !
Presenting your Freight Characteristics What's attractive to the carriers Note to self:  Package my book of business to maximize the appeal to the carrier Many Few Number of locations Few Lots Number of shipments Seasonal peak Year round Seasonality High Claims Low claims exposure Liability Few Many Multi piece shipments Low High International v Domestic Long Short Air Distance Short Long Ground distance Low High Delivery density Low High Pick up density Low High Commercial v residential Low High Weight Bad Good Attribute
UPS Says the  same  folks  make the decisions  for all the products Note to self:  Promote ALL the biz to get the best pricing !
UPS says the sales folks are commissioned more for inbound collect. Therefore you can get a better deal by holding out the inbound you can control
The complexity Of Earned Discounts with package or revenue thresholds
6 BANDS OF REVENUE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6 BANDS OF REVENUE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6 BANDS OF INCENTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE DOUBLE WHAMMY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ROLLING AVERAGES  NORMALLY RESTART WITH A NEW CONTRACT
IN CONFUSION THERE IS PROFIT They do this, because they can
EXAMPLE $ PER WEEK
EXAMPLE PKGS PER WEEK
4 BANDS OF REVENUE ,[object Object],[object Object],[object Object],[object Object]
4 BANDS OF  INCENTIVES ,[object Object],[object Object],[object Object],[object Object]
4 TIER DISCOUNT STRUCTURE TARGET
They can price specifically to your shipment distribution  by weight and zone Cell by Cell / Matrix Incentives
[object Object],[object Object],Note to self: Have I asked for a discount on all the services, all the sites and all the billing types! All Services Commercial Residential Inbound Outbound Third Party Make sure all sites and account numbers are included
Anybody can get 44% off on air and 19% off on ground They know the tricks
WHAT SHIPPER KNOWS WHAT THEY ARE  PAYING AND  HOW WILL A SHIPPER EVER COMPARE WHAT THEY ARE  PAYING TO ANOTHER CARRIERS OFFER
Parcel Magazine & Morgan Stanley   SURVEY RESULTS  PARCEL TRENDS REVEALED Rate Your Carriers Part 1: Results of the Annual Best Practices Survey: Over 250 Respondants,  Over 90 million parcels ,[object Object],[object Object]
WHAT MIGHT BE NEGOTIABLE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHATS POSSIBLE ,[object Object],[object Object],[object Object],[object Object],[object Object]
Pay Attention money is wasted on selecting air services where next day is guaranteed via ground and or second day ground where 2 day air is being used. Note to self: Ask for a service agnostic tariff
 
Service Guarantee Lets cut to the chase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Waive the service guarantee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It’s the win-win ,[object Object],[object Object],[object Object],[object Object]
PREpurchased Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Carrier Agreements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Note to self: Have things changed and what's negotiable ?
If you liked what you heard ,[object Object],[object Object],[object Object],[object Object],[object Object]
Notes to Self ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Negotiating Parcel Carier Contracts

  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 8. HAS You EVER NEGOTIATED Minimum charge Insurance Minimum Fuel Surcharge Dim Rule COD Fee Delivery Area Surcharge Residential Surcharge Address correction Reduced
  • 9. HAS You EVER NEGOTIATED Minimum charge Insurance Minimum COD Fee Fuel Surcharge Din Rule Oversize Rule Delivery Area Surcharge Residential Surcharge Address correction Waived
  • 10. HAVE You EVER NEGOTIATED Lock in the base year tariff & rules Per shipment pricing Yearly incentive Quarterly incentive Ramp up period Start Up incentive Flat rates Flat $ amount off Percentage’s off Revenue Thresholds
  • 11. Fuel Surcharges Caveat Emptor Note to self: Are fuel surcharges Negotiable? Can you tell your carrier “ the contract I sign now are the rates I want to pay for the duration of the contract and you will not honor any additional charges for the length of the contract.” Currently the air fuel surcharge is 0 But they have moved 2% of the fuel surcharge into the base tariff every year for the last 4 years Sp with compounding its about 10% of the fuel surcharge formula that’s already baked into the base rate. They did this in anticipation of fuel coming down so they dud not have to forfit all of it back to shippers
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  • 18. 50% Off Of What
  • 19. Afghanistan DHL Scale L FedEx Scale O UPS ????? Albania DHL Scale E FedEx ????? UPS Scale 407 Pricing is More complex with international
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  • 24. NEW AND IMPROVED WAYS TO ENHANCE YEILD Its not always apples-to-apples AT THE MOMENT UNIQUE TO UPS
  • 25. Accessorial Charges Analysis Accessorial charges can account for as much as 40 % of total spend! Note to self: Do I know the impact to my business
  • 26. Delivery Area Surcharges (DAS) Over 25% of the US population now lives in a DAS zip 23,427 DAS zips out of a total of about 43000 or 53% of all zips UPS in January reclassified 16,826 or 83% of the Commercial Delivery Area zip codes as Extended Commercial Surcharge.
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  • 30. Penetration Selling for the Carriers : They have some of your business and are pursuing more. Ground, Air, International
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  • 33. Presenting your Freight Characteristics What's attractive to the carriers Note to self: Package my book of business to maximize the appeal to the carrier Many Few Number of locations Few Lots Number of shipments Seasonal peak Year round Seasonality High Claims Low claims exposure Liability Few Many Multi piece shipments Low High International v Domestic Long Short Air Distance Short Long Ground distance Low High Delivery density Low High Pick up density Low High Commercial v residential Low High Weight Bad Good Attribute
  • 34. UPS Says the same folks make the decisions for all the products Note to self: Promote ALL the biz to get the best pricing !
  • 35. UPS says the sales folks are commissioned more for inbound collect. Therefore you can get a better deal by holding out the inbound you can control
  • 36. The complexity Of Earned Discounts with package or revenue thresholds
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  • 41. IN CONFUSION THERE IS PROFIT They do this, because they can
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  • 46. 4 TIER DISCOUNT STRUCTURE TARGET
  • 47. They can price specifically to your shipment distribution by weight and zone Cell by Cell / Matrix Incentives
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  • 49. Anybody can get 44% off on air and 19% off on ground They know the tricks
  • 50. WHAT SHIPPER KNOWS WHAT THEY ARE PAYING AND HOW WILL A SHIPPER EVER COMPARE WHAT THEY ARE PAYING TO ANOTHER CARRIERS OFFER
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  • 54. Pay Attention money is wasted on selecting air services where next day is guaranteed via ground and or second day ground where 2 day air is being used. Note to self: Ask for a service agnostic tariff
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