1. GWP Online Communication
Comms Officers Meeting 2011

2. Topics
The GWP Communications Platform
Social Media
• Tools, Uses, Best Practices
• Integration
GWP Website Update
• GWP Caribbean
• WACDEP
The “Partners Database”
• How to manage partners, and mass communication
• The GWPO Salesforce Platform
Recap & Handouts

4. Websites
gwp-regionalwaterpartnership.org
www.gwp.org/caribbean also WACDEP
etc.
gwp.org
globalwaterpartnership.wordpress.com

5. Advocacy & Sharing
Personal & Organisational updates
Professional Networking (aka Crowdsourcing)
Sharing Presentations & Documents
Video

6. (Web) Monitoring
Alerts
RSS Feeds

7. Coordination, Reporting, Collaboration
• Built on a database of “who’s who”
• Various tools to improve communication and
collaboration

8. Coordination, Reporting, Collaboration
• Database portal
• Online voting
• Managing Partner Apps
• Collecting data about the network

9. Coordination, Reporting, Collaboration
• Shared workspaces
• Discussion
• Documentation of projects
(experimental phase; Website, WACDEP etc.)

10. GWP Communications Platform
(Web) Monitoring
Facebook , YouTube, Flikr etc.
Websites
Blogging
Business Intelligence : Relationship Management
Collaboration : WACDEP
Collaboration : Communications
Collaboration : Website project

11. Regionally-Setup Accounts
• Google Reader
• YouTube Channel
• Twitter #yourregion
• SlideShare
• Flikr
• Survey and Newsletter tools (various options)
• There are GWPO examples for you to follow
• If there’s a gwp group, join it!
Services already available to use
Building Websites (regional, microsite etc.)
Blogging
Partners Database
Online Voting
Linked-In – Discussions on the GWP Group
GWP Communications Platform

12. Social Media
Tools, Uses and Best Practices
• Tools, Uses, Best Practices
• Integration

13. Social Media
Tools, Uses and Best Practices
• Attention to detail
• Allocate a % of your time each week
• Identify what you want to communicate
• Decide which platforms answer
which need for you
Advocacy, document sharing etc.

14. Social Media
Facebook
• Personal accounts & Privacy
• FanPages http://www.facebook.com/pages/Global-Water-Partnership/161665000537800 (also CEE, SA)
• Report on important meetings, activity, general interest
• Do not spam the page, max. 1 update a day.
• Recommend only 1 update a week.

15. Social Media
Integration
• Save time, be effective
• Website integration
• Syndicate between social media

17. GWP Website update
• GWP Caribbean
• GWP Med
• WACDEP

18. The “Partners Database”
A way to keep track of who is who in our network; to interact with them, provide services,
track our involvement and report on our outcomes as a global network.

19. What is it for?
As a global network we need an up to date focal point for each contact in our network
and all activities & successes etc. as they are reported.
This data enables us to
• Keep all the data (contacts, agreements, MoUs, decisions) in one place
• Work more effectively, coordinate ourselves and collaborate (partner applications,
eVoting, Newsletters)
• Report on our activities: Monitoring and reporting = Funding
• Plan for the future
• No single person can monitor it themselves
• Satisfaction and success of our Partners is key
• Central = Cost effectively
• Smart, globally informed decisions
• Thinking local, being global

20. Who has Access
• RWPs
• GWPO

21. Six key areas
Who’s who, what, where and what we’ve agreed to = Partners Database
A shared model = Regional Access
Using the data to inform the Network = Network Coordination
Managing our relationships = Agreements & Contracts
Planning our future = a Strategic Database
Advocacy and Communication = Mass Communications
= Business Intelligence. Know what to do, with who and when

22. Who runs it?
• GWPOs Network Coordinator manages access
• RWPs interact with the Partner Applications, manage updates and provide
feedback via email or the online portal