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GM PACE HMI
Research Review
Cadillac: The iconic car

Cadillac of watches

From Camel...to.......Cadillac
Cadillac: Indian scenario
Brand Analysis
1902 to 1920
Brand Analysis
1921 to 1940
Brand Analysis
1941 to 1960
Brand Analysis
1961 to 1980
Brand Analysis
1981 to Now
Our Research Methodology
Brainstorming

DRIVE : AUTO_

Medicine delivered via fruit
Fully auto-piloted cars

First unambiguous contact with Extraterrestrial life
Moon base the size of a small village
Robots superior to humans

Smart yoghurt
1

2

3

SPACE

EARTH

Space elevator

V

Android gladiators

NUCLEAR

POWER

STATION

Supercomputer as fast as a human brain
Hotel in orbit

Use of nuclear fusion as power source

Robot gardeners

2006

2011

2021

2031

2041

2051
Userstudy
Objective
1. Study the lifestyle of the car owners
2. Finding the customer needs and problem
3. Problems with usability of a car (Car a a product)
Ergonomics, Functionality and Technology
4. Perception of a luxury car.
5. Brand preference and social status association

Visual based

Questionnaire
Ethnography study

Contextual Interview

Life style

Personal Interviews

Problems Identification
Profiling and consolidating personas
Personas

PERSONA 1:

Gurubhai

Demographics:
Male
48 years
Married and settled with family
Surat

Values and Attitude:
Traditional outlook
Wants value for money
An uncanny business sense
Street-smart

Gurubhai
a traditional
businessman
Gurubhai hails from a
respected Gujarati business
family. It was his late grandfather

who laid the foundation of their
jewelry business, when he left his
native town and moved to the big
industrial city of Surat. Today
Gurubhai carries forward the
family legacy in the form of a
sprawling jewelry business.
Gurubhai is not very educated
but indeed he is street-smart. He

has earned his wealth through sheer
business acumen, building upon the
work done by his father. He
commands respect and admiration
whenever he visits his ancestral
town.
However, all this adulation has
not changed him as a person.
Gurubhai still prefers to travel in his
old Ambassador and wear simple
suits. At core he is still very
traditional and has not forgotten
his roots. His home gives a glimpse

into his family’s ethnic sensibilities.
His wife takes a keen interest in

1

decorating the house and if you
visit, you will be enamored by their
hospitality. To add on Gurubhai
likes being in a thick network of
people. He prefers staying in the

central business hub of the city in
spite of the fact that he has
property in posh areas.
Gurubhai is a family man and
loves his daughter Latika. He leaves
no stone unturned to ensure the
comfort of his family. As he says,

“When Latika gets married; I have
promised her that wedding would
all be that she has dreamt of… I
will gift the man of her dreams the
finest car… there will not be any
scope of any unfulfilled wishes”.
For Gurubhai, if his prospective son
in law is wealthy and from a
respected family, then nothing else
matters.
Gurubhai has no qualms in
splurging for his wife and children
but wants maximum value out of
the proposition. When it comes to
his choice of car for gifting, he
wants a wide array of features
and options. If he thinks that he is

getting much more than what he is
paying for, he will take it.
Personas 1
Personas 2
Personas 3
Personas 4
Thank You

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General motors 1

  • 2. Cadillac: The iconic car Cadillac of watches From Camel...to.......Cadillac
  • 10. Brainstorming DRIVE : AUTO_ Medicine delivered via fruit Fully auto-piloted cars First unambiguous contact with Extraterrestrial life Moon base the size of a small village Robots superior to humans Smart yoghurt 1 2 3 SPACE EARTH Space elevator V Android gladiators NUCLEAR POWER STATION Supercomputer as fast as a human brain Hotel in orbit Use of nuclear fusion as power source Robot gardeners 2006 2011 2021 2031 2041 2051
  • 11. Userstudy Objective 1. Study the lifestyle of the car owners 2. Finding the customer needs and problem 3. Problems with usability of a car (Car a a product) Ergonomics, Functionality and Technology 4. Perception of a luxury car. 5. Brand preference and social status association Visual based Questionnaire
  • 12. Ethnography study Contextual Interview Life style Personal Interviews Problems Identification
  • 14. Personas PERSONA 1: Gurubhai Demographics: Male 48 years Married and settled with family Surat Values and Attitude: Traditional outlook Wants value for money An uncanny business sense Street-smart Gurubhai a traditional businessman Gurubhai hails from a respected Gujarati business family. It was his late grandfather who laid the foundation of their jewelry business, when he left his native town and moved to the big industrial city of Surat. Today Gurubhai carries forward the family legacy in the form of a sprawling jewelry business. Gurubhai is not very educated but indeed he is street-smart. He has earned his wealth through sheer business acumen, building upon the work done by his father. He commands respect and admiration whenever he visits his ancestral town. However, all this adulation has not changed him as a person. Gurubhai still prefers to travel in his old Ambassador and wear simple suits. At core he is still very traditional and has not forgotten his roots. His home gives a glimpse into his family’s ethnic sensibilities. His wife takes a keen interest in 1 decorating the house and if you visit, you will be enamored by their hospitality. To add on Gurubhai likes being in a thick network of people. He prefers staying in the central business hub of the city in spite of the fact that he has property in posh areas. Gurubhai is a family man and loves his daughter Latika. He leaves no stone unturned to ensure the comfort of his family. As he says, “When Latika gets married; I have promised her that wedding would all be that she has dreamt of… I will gift the man of her dreams the finest car… there will not be any scope of any unfulfilled wishes”. For Gurubhai, if his prospective son in law is wealthy and from a respected family, then nothing else matters. Gurubhai has no qualms in splurging for his wife and children but wants maximum value out of the proposition. When it comes to his choice of car for gifting, he wants a wide array of features and options. If he thinks that he is getting much more than what he is paying for, he will take it.