In our fast, flat and free world, energy companies, resource companies and other utilities need to involve their customers and community in providing their services. Smart companies around the world are doing this in a number of innovative ways.

17. “Everybody has a
plan until they get
punched in the face.”
- Mike Tyson

18. Photo: John Snape

21. Photo: Andronicus Max

23. ignore
manage
resist embrace
lead

32. {
Gihan Perera