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About Giant Step [ giantstep.ca ]
• Digital Marketing Agency in Toronto, Canada
• Producing marketing campaigns + online properties
• Focus on branded online experiences
• Many projects since 2003, including work for:
The Problem:
How to use
the Internet of 2010
to promote a
Product / Content / Brand
?
Solution:
Engage the audience
as much as possible,
wherever they are,
through meaningful interactions
1. Create a branded online environment
2. Design it to be fun, active, and social
3. Integrate with the ‘social media universe’
4. Continuously interact + market directly
5. Learn + Adjust + Repeat
How?
Need to integrate Technology + Marketing + Design
to provide on going, meaningful experiences
Technology
Marketing Design
What does it take?
Moderation
Fan Club
Hall of Fame
Personal Pages & Content
Watch & Vote
Systems of Engagement
Web Sites
Apps in Social Sites
Mobile Apps
Console Games
Design a system with planned usage in mind (like a vending machine)
Registration
Games Activities
Digital Platforms
Casual Games Scoreboard
Creative Activities
Engaging Activities
Massive Multi-Player Games
Branded Social Networks
Crowd Sourcing
Complex Creative Activities
Design branded activities (provide exciting things to do)
Feedback + Support
( follow / vote / review )
Simple Activities Deep / Complex Activities
User-Generated Content
Drawing
Postcards
Comics
Videos
Karaoke
Photos
User-Generated Content
Mash-ups
Share
Review
Family
Friends
GroupsSearch / Browse
Vote
Types of Content Types of Engagement With Who?
Create / Update
Follow
Animation
StoriesCharacters
Events
Others
User-Generated Content
Tools for Generating Content:
User-Generated Content
Tools for Generating Content:
User-Generated Content
Tools for Generating Content:
User-Generated Content
Tools for Displaying Content:
User-Generated Content
Tools for Managing Your Content:
User-Generated Content
Tools for Featuring Popular Content:
User-Generated Content
Tools for Generating / Displaying / Managing Content
Badges of Honor
Virtual Goods
Contests with Real Prizes Hall of Fame Ranking
Coupons
Samples
Incentives
Must provide incentives to participate (something to win)
Tangible Wins Non-Tangible Wins
Pay for impressions
according to market prices
( + people know it’s an ad )
Traditional Ads
Pay per Result Ads
( PPI / PPC / PPA )
Creating an environment that
promotes “free” impressions can
save on ad costs / improve results
Online Brand Impressions
Build audience in Social Sites / blogs
Posts
Likes / Follows
Views / Subscribers
Links that direct people to your brand (can be ‘Paid’ or ‘Earned’)
Paid Impressions Earned Impressions
Data Mining:
Generating Marketing
Conclusions
Behavioral Targeting
Registrations
Email / Other
Direct Marketing
Sharing / Referrals
Audience Development
Indicating Preferences
Converting ‘Data’
into ‘Information’
Keep Up-to-Date
“Scrubbing” the Data
Engagement helps brands get to know their audiences
Generating Lists Managing Lists Using Lists
Levels of participation
Strategy Adjustments
This is a complex process..
You have to build it step by step
..but it will increase the brand’s market influence and sales
Activities
UGC
Incentives
Impressions
Direct Marketing 1:1
Basic Site
Need to integrate Technology + Marketing + Design
to provide on going, meaningful experiences
Technology
Marketing Design
What does it take?
Technology
Marketing Design
HTML
Flash/Flex
PHP/MySQL
Servers/Hosting
Will it work?
Not slow? Not crush?
On all browsers?
Integration
Testing
Will they
come back?
Bring friends?
Often?
Will they use it?
Enjoy it?
Love it?
Usability
Look & Feel
Brand
Guidelines
Wow Factor
Time spent
UGC posts
Repeat visits
Page visits
Sharing
For Example..
Gogo’s are collectible toys
Gogo’s are collectible toys
Kids collect, trade, and play
simple games with them
Hundreds of characters
in several series
+ sticker books,
and other branded
merchandise
The Challenge:
GogosCrazyBones.com
Build a site exciting enough that visitors will:
1. Signup
2. Come back regularly
3. Bring friends
Solution:
Gogo’s Club
* Gogo’s avatars
* Game competitions
* Creative activity competitions
* Tracking personal collections + more
Results:
* Launched in 9 languages + moderation
* Millions of repeat visits per month
* 500,000+ user generated content posts
* Average 10 minutes spent per visit
* High number of page views per visit
* Latest news reported 250M Gogo’s sold in 2009!
* Producing a TV series and Nintendo video games
Thank You!
Gil Katz / gil@giantstep.ca
Eyal Katz / eyal@giantstep.ca
giantstep.ca

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Giant Step - Engaging Audiences Online

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  • 2. About Giant Step [ giantstep.ca ] • Digital Marketing Agency in Toronto, Canada • Producing marketing campaigns + online properties • Focus on branded online experiences • Many projects since 2003, including work for:
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  • 7. The Problem: How to use the Internet of 2010 to promote a Product / Content / Brand ?
  • 8. Solution: Engage the audience as much as possible, wherever they are, through meaningful interactions
  • 9. 1. Create a branded online environment 2. Design it to be fun, active, and social 3. Integrate with the ‘social media universe’ 4. Continuously interact + market directly 5. Learn + Adjust + Repeat How?
  • 10. Need to integrate Technology + Marketing + Design to provide on going, meaningful experiences Technology Marketing Design What does it take?
  • 11. Moderation Fan Club Hall of Fame Personal Pages & Content Watch & Vote Systems of Engagement Web Sites Apps in Social Sites Mobile Apps Console Games Design a system with planned usage in mind (like a vending machine) Registration Games Activities Digital Platforms
  • 12. Casual Games Scoreboard Creative Activities Engaging Activities Massive Multi-Player Games Branded Social Networks Crowd Sourcing Complex Creative Activities Design branded activities (provide exciting things to do) Feedback + Support ( follow / vote / review ) Simple Activities Deep / Complex Activities User-Generated Content
  • 13. Drawing Postcards Comics Videos Karaoke Photos User-Generated Content Mash-ups Share Review Family Friends GroupsSearch / Browse Vote Types of Content Types of Engagement With Who? Create / Update Follow Animation StoriesCharacters Events Others
  • 14. User-Generated Content Tools for Generating Content:
  • 15. User-Generated Content Tools for Generating Content:
  • 16. User-Generated Content Tools for Generating Content:
  • 17. User-Generated Content Tools for Displaying Content:
  • 18. User-Generated Content Tools for Managing Your Content:
  • 19. User-Generated Content Tools for Featuring Popular Content:
  • 20. User-Generated Content Tools for Generating / Displaying / Managing Content
  • 21. Badges of Honor Virtual Goods Contests with Real Prizes Hall of Fame Ranking Coupons Samples Incentives Must provide incentives to participate (something to win) Tangible Wins Non-Tangible Wins
  • 22. Pay for impressions according to market prices ( + people know it’s an ad ) Traditional Ads Pay per Result Ads ( PPI / PPC / PPA ) Creating an environment that promotes “free” impressions can save on ad costs / improve results Online Brand Impressions Build audience in Social Sites / blogs Posts Likes / Follows Views / Subscribers Links that direct people to your brand (can be ‘Paid’ or ‘Earned’) Paid Impressions Earned Impressions
  • 23. Data Mining: Generating Marketing Conclusions Behavioral Targeting Registrations Email / Other Direct Marketing Sharing / Referrals Audience Development Indicating Preferences Converting ‘Data’ into ‘Information’ Keep Up-to-Date “Scrubbing” the Data Engagement helps brands get to know their audiences Generating Lists Managing Lists Using Lists Levels of participation Strategy Adjustments
  • 24. This is a complex process.. You have to build it step by step ..but it will increase the brand’s market influence and sales Activities UGC Incentives Impressions Direct Marketing 1:1 Basic Site
  • 25. Need to integrate Technology + Marketing + Design to provide on going, meaningful experiences Technology Marketing Design What does it take?
  • 26. Technology Marketing Design HTML Flash/Flex PHP/MySQL Servers/Hosting Will it work? Not slow? Not crush? On all browsers? Integration Testing Will they come back? Bring friends? Often? Will they use it? Enjoy it? Love it? Usability Look & Feel Brand Guidelines Wow Factor Time spent UGC posts Repeat visits Page visits Sharing
  • 29. Gogo’s are collectible toys Kids collect, trade, and play simple games with them
  • 30. Hundreds of characters in several series + sticker books, and other branded merchandise
  • 31. The Challenge: GogosCrazyBones.com Build a site exciting enough that visitors will: 1. Signup 2. Come back regularly 3. Bring friends
  • 32. Solution: Gogo’s Club * Gogo’s avatars * Game competitions * Creative activity competitions * Tracking personal collections + more
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  • 58. Results: * Launched in 9 languages + moderation * Millions of repeat visits per month * 500,000+ user generated content posts * Average 10 minutes spent per visit * High number of page views per visit * Latest news reported 250M Gogo’s sold in 2009! * Producing a TV series and Nintendo video games
  • 59. Thank You! Gil Katz / gil@giantstep.ca Eyal Katz / eyal@giantstep.ca giantstep.ca