Resume.

1. GIANNA RESSO
107 Kaynor Drive, Waterbury, CT, 06708 | 203-910-5425 Cellular | gianna.resso13@stjohns.edu
EDUCATION
St. John’s University, Queens, NY
Bachelor of Science in Sport Management, May 2017
GPA: 3.82
SPORTS MANAGEMENT EXPERIENCE
Cashier| NBA Store, New York, NY 02/15 – Present
 Completion of sales transactions swiftly and precisely in order to keep the store operating smoothly.
 Creating passionate conversation in order to enhance the customer experience.
 Use of knowledge and expertise on all products in order to provide quick customer satisfaction.
Office Assistant| St. John’s University Athletic Communications Office, Queens, NY 11/13 – Present
 Creation and distribution of credentials for all staff, volunteers, and media outlets in order to gain access.
 Respond to requests for information from the media or designate an appropriate source.
 Running and maintaining the statistics to appropriate media and personnel to provide quick approach.
 Attendance at press conferences and responsible for typing up player quotes to be accessed for media outlets.
 Compiling of men’s basketball clips from various media outlets throughout the season to refer to at the completion of the
season.
 Assisting the Big East in preparation for the NCAA tournament.
Camp Assistant| ProCamps Worldwide: Eric Decker, Ray Allen, and Michael Carter-Williams 07/14 – Present
 Responsible for both the set-up and clean up of the camps in order to prepare for the participation of campers.
 Registration and sign-in of the campers and their parents to be allotted a wristband.
 Promotion of the organization and its sponsors via social media, including Facebook, Twitter, and Instagram.
 Use of strong interpersonal skills, to provide for a secure and welcoming environment in which the kids feel safe.
 Communication with parents, campers, and clients to make them involved in the camp.
Assistant Coach| Kennedy High School, Waterbury, CT 01/13 – Present
 Keep statistics for the team by calculating both teamand player percentages to provide for the head coach.
 Organized drills and created plays at practices to enhance student’s game performance.
 Coordinate team bonding events to promote teamwork and unity.
 Handling of the team uniforms and warm-up jerseys.
Game-Day Assistant| Greater Hartford Pro-Am, Waterbury, CT 07/14 – 08/14
 Organizing and distributing uniforms to the appropriate players in order to account for each player.
 Completing paperwork for registration and scheduling to secure player participation.
 Responsible for the promotion of the league through social media, including Facebook, Twitter, and Instagram.
 Fulfilling the role of both score-keeper and book-keeper when necessary.
Assistant Manager| Frankie’s Dairyette, Waterbury, CT 04/10 – 08/14
 Lead employees to promote productivity and employee morale within the work environment.
 Effectively handled customers’ wants and needs through exceptional communicative expertise to meet customer needs.
 Establish standards for personnel performance and customer service to successfully complete all work.
 Provide prompt, efficient, friendly, and quality customer service at all times.
 Memorization of all orders and in-head calculation of change given back to customers.
COMMUNITY SERVICE
Assistant Coach| Police Activity League Basketball, Waterbury, CT 2009 – 2014
Mentor| Positive Behavior Intervention Support, Waterbury, CT 2009 – 2013
Mentor| West Side Middle School and John F. Kennedy High School, Waterbury, CT 2009 – 2013
Mentor| Unified Sports Basketball, Waterbury, CT 2009 – 2013
ON-CAMPUS AFFILIATIONS
Active Member| Sport Management Club, Queens, NY 2013 – Present
SKILLS
 Computer: Microsoft Word, Excel, PowerPoint, and Evernote
 Social Media: Facebook, Twitter, and Instagram