Based on all my experience, i want to assist governments in creating a national citizen identity that will enable citizens to use the technology they have, the cell phone, to improve their lives. This high level overview outlines how by using their voice to authenticate, citizens can receive young children vaccination management, health and education management and pay for government services using their SMS Banking and telco e-wallet services. As well the slides also show how governments can use this to make and save money.
2. Who Am I?
I am a VERY EXPERIENCED identity architect who has lead, rescued and successfully
implemented many large identity projects for the Fortune 500 and government.
My past clients include Boeing, Capital One, Kaiser Permanente and, most recently, the
Government of Alberta where I lead their implementation of the Digital Citizen’s Identity
and Authentication Project.
You can check me out via my linked in page:
https://ca.linkedin.com/in/ghuntington
The Government of Alberta’s citizen payment portal and identity system can be found
here:
http://eservices.alberta.ca/
3. What Am I Proposing?
Based on all my experience, I am proposing an integrated physical and
electronic identity strategy with the following benefits:
Government
Ability to make and save money from the proposed solution
Leverage the solution to improve health care and education for its citizens
Seamlessly integrate existing government identity cards with the electronic
identity and authentication services and also possibly combine it with the driver’s
license
Become a digital eGovernment leader
4. For Citizens Using Their Cell Phone
Leverage the cell phone to achieve:
Newborn and children health tracking
Health management
Education management
Easily create new bank and telco accounts using their government identities
online or in -person
Purchase government services and paying taxes
Receive government subsidies directly into their bank or telco accounts (e-wallets)
5. For Citizen’s Using a Smart Phone
Use a digitally derived government identity card credential to digitally sign
documents
6. Avoid Common Implementation Challenges
Many governments around the world have encountered the following
challenges when implementing citizen identity solutions:
Build it and they don’t come
One country implemented an identity solution and only 20,000 citizens
enrolled out of 3 million!
Lots of time and money
One Canadian province has spent $150 million over 7 years to implement the
identity solution
Many enterprises get “locked into” commercial vendor solutions requiring
expertise and time to customize and deploy
Commercial software vendors have high ongoing yearly license fees
7. Use Open Source Leveraging the Phone
Use voice for authentication and also use a open source voice portal
This then enables most of your citizens to access the government services using
their cell
The Government of New Zealand uses voice authentication for a 1-800 type dial
in service
Use a open source payment portal that integrates with:
Open source voice portal
Open Source identity and access management
Governments of Canada, Alberta, New Zealand and Norway already use this
Open Source enterprise service bus
8. Enable Citizens to Use Their Phone to Make
Payments to the Government
Take idea that Alberta has done and go further by integrating the payment
portal not only with debit and credit cards but also with SMS Banking
This enables the citizens to use what they already have, their phone:
Authenticate to the government payment portal using their voice
Make payments using their SMS banking service
9. Make and Save Money
Increase nightly interest payment revenue
All government payment portal payments go into one back-end government bank
account each night to leverage interest
Save money by paying citizens directly into their bank and telephone
accounts (e-wallet) for things like home fuel subsidies, etc.
Reduce issuing physical cheques and/or having to use expensive payment card
systems
10. Federate the Solution With Banks & Telcos
Enable citizens to create bank and telco accounts in-person or on-line by
having the citizens’ tombstone level identity information to be passed from
the central identity and authentication service to the banks and telcos with
the citizens’ consent
Also enable citizens to change their address and telephone numbers in the
central identity service and, with their consent, have the banks and telcos
automatically updated!
11. Leverage The Solution for Health Care
Integrate the solution with open source health care software
Local first aid posts to be given smart phones to then authenticate the
citizens and access, with their consent, their health records
Citizens to call in a 1-800 type number, using their cell phones, to obtain
medical advice after authenticating with their voice and providing their
consent for their health record to be viewed by the medical practitioner on
the other end of the call
Vaccinations for infants and young children to be automatically tracked and
SMS messages sent to the parents/guardians when a vaccination is required
12. Leverage the Solution for Education
Integrate the solution with open source education software
Students will use voice to authenticate to school education systems as
schools implement technology
Parents and guardians can access student records, report cards, etc. using
their cell phone and authenticating using their voice
Seamless tracking of students as they pass through various forms and on to
post-secondary and trade schools
13. Use the Same Infrastructure for Businesses
Businesses are legal identities
Streamline existing government services to businesses by integrating
businesses into the same infrastructure
14. Seamlessly Integrate With The Existing National
Identity Card
Adjust the registration processes to leverage additional biometrics such as
face, finger print and voice
Consider merging driver’s licenses with the national identity card
Then consider creating derived electronic versions of it that can be placed
on citizen’s smartphones
15. Protect Citizen’s Privacy
System uses citizen consent to release any identity information via User
Managed Access (UMA)
Mitigate the risk of citizen’s identities being able to be profiled by using
different identifiers for each application
Three different types of encryption used between parties
Only store tombstone level” identity information in the central identity data
store. Sensitive data is stored in their proper government application
Create a central citizen consent panel such that citizens can see what they have
provided their consent for.
When citizen identity attributes are changed, citizens receive SMS and/or email
notifications.
16. Standardize the Systems
Standardize the back end identity system while allowing for rapid
customization of the front end (look and feel, languages, etc.).
The code can be placed in repositories and then used by other
governments.
This is the value of using open source.
Future changes to the code made by one government can then be rapidly
used by other governments
17. Externally Fund the Project
I believe external funding agencies like the World Bank, African
Development Bank, Asian Development Bank, Bank of the South, World
Heath Organization, Gates Foundation, etc. will fund all or portions of this
solution because:
It can scale quickly and at low cost to other countries
Develop innovative health care using the cell phone coupled to the central citizen
identity and authentication service
Design new ways of educating citizens by using technology linked to the individual
identity
18. Lay the Foundations for a Digital Revolution &
Evolution
Add all-of-the above up and it enables a digital revolution and evolution for
citizens and the government
Citizens will now interact with the government using their existing
technology because it makes their life easier and better
Governments can reduce costs and actually make more money each night
Become the leaders in e-Government by thinking outside the traditional
box. Leverage the cell phone!
19. Let’s Discuss This Further!
I can be reached at:
1-604-861-6804
guy@hvl.net
www.hvl.net