2. Steps involved in the Human resource planning process in proper order:
1. Environmental Scanning
2. Organisational objectives and Policies
3. HR Demand Forecast
4. HR supply forecast
5. HR Programming
6. HRP implementation
7. Control and evaluation of programme
8. Surplus - restricted hiring
9. Shortage - Recruitments and Selection
• The Delphi technique is named after the ancient Greek Oracle at the city of Delphi.
• What does the Delphi technique use to do the forecasting? : Personal needs
• Human Resource Information System : is a systematic procedure for collecting, storing,
maintaining, retrieving and validating data needed by an organisation about its human resources.
• Turnover Rate = (Number of separations during one year /Average number of employees during the year ) *100
3. Manpower planning is the process which includes forecasting, developing and controlling by
which a firm ensures that it has:-
• The right number of people.
• The right kind of people
• At right place
• At right time.
Manpower planning is also known as personnel planning or human resource planning.
Manpower planning involves two stages:
• Planning of manpower requirements
• Planning of manpower supplies
Objectives:
• To utilize the present employees fully.
• To fill up future manpower requirements.
• To check the development of the employees for organizational growth.
• To achieve organizational goals in an efficient way.
• To manage and utilize resources properly and effectively.
4. Characteristics:
1. Future oriented.
2. Continuous process
3. Optimum utilization of human resources
4. Right kinds and numbers
5. Determination of demand and supply
6. Environmental influence
Importance:
1. The first step towards manpower management.
2. Using available assets for the implementation of the business plans.
3. Coordinates and controls various activities in the organization.
4. Efficient utilization & skilled labour.
5. Higher productivity.
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26. Critical Incident Method
• Critical incident method or critical incident technique is a performance appraisal tool in which analyses the
behavior of employee in certain events in which either he performed very well and the ones in which he could
have done better.
• Critical incident technique is used to collect data using a set of procedures.
• In critical incident method the observer observes critical human behaviors, skills used, incidents that occur on
the job.
• In Critical incident method, the manager of the employee gives all the details of the incident.
• This method is quite subjective in nature as compared to other methods which may be very objective and would
require just ratings out of 5/10 etc.
• It helps to define the competencies and Knowledge, Skills, Abilities and other attributes (KSAO) required for a
task or set of tasks that entails a job.
• The observer not only looks at the hard skills used but also the mental abilities that are required by the job
incumbent.
Which method of job analysis is more
suitable for the middle and top level
management jobs and not for the lower
level jobs? : Critical incident technique
27. What is the Two Factor Theory?
Motivation-Hygiene Theory or
the dual-factor theory
This theory was penned by Frederick
Herzberg in 1959.
This American psychologist, who was very
interested in people’s motivation and job
satisfaction, came up with the theory.
Based on this, he developed the theory that
people’s job satisfaction depends on two kinds
of factors.
Factors
for satisfaction (motivators/satisfiers) and
factors for dissatisfaction (hygiene factors/
dissatisfies).
28. Human Resource Development (HRD) includes such opportunities as employee training,
employee career development, performance management and development, coaching,
mentoring, succession planning, key employee identification, tuition assistance,
and organization development