This month's webinar from GatherUp looks at our new Facebook Recommendation monitoring and the Facebook integration for it. We also cover our new changelog for product updates and tips on 1st-party reviews.

1. CUSTOMER WEBINAR
OCTOBER 2018
@GatherUp | GatherUp.com

2. October 2018 Agenda
• Update on past months work/webinars
• Facebook monitoring & authorization
• Updates via Changelog
• The power of 1st-party reviews
• New widget designs coming
• Questions

3. Current update from past months
• Brand change to GatherUp! Thanks for the
incredible support!
• New “Customer Activity” screen/feature is
just waiting on a few structure items
• “Auto-tagging” is tied to “Customer Activity”
• For Resellers: “Client Level” is about to enter
BETA, stay tuned for a webinar invite

4. We enable you to gather
your customer’s opinion,
feedback, reviews and
ratings effectively.
• Email requests
• SMS requests(PRO)
• Locator (PRO)
• Signage
• Staff buy-in
• Review monitoring
• Monitor Q&A (PRO)
Learn, manage and
respond with your
customers to constantly
improve your experience.
• Read feedback and
learn
• Notifications
• Respond
• Auto-tagging of
themes (PRO)
• View reporting
• Share insights
Fuel your marketing with
customer generated
content to showcase
reviews, improve SEO and
win new customers.
• Review Widget to
display 1st-party reviews
• Conversion Pop-up
• Generate 3rd-party
reviews
• Location page content
• Social sharing
GATHER
MANAGE
MARKET

5. Facebook Monitoring & Authorization

6. https://gatherup.com/blog/a-big-change-to-facebook-reviews-5-stars-now-recommendations/

7. Authorize GatherUp with Facebook

9. *Resellers must have been added as a partner with an Admin page role

16. How To Monitor Facebook Recommendations
And Authorization Steps
https://userguide.gatherup.com/knowledge-base/how-to-
monitor-facebook-recommendations-and-authorization-steps/

17. New communication on updates

18. https://changelog.gatherup.com/

19. https://changelog.gatherup.com/rss

20. *Resellers: Changelog will feed into your
Agency Dashboard (coming) – visible only to you

21. The power of 1st-party reviews

23. Two types of reviews:
1st-party reviews are direct to the
business
3rd-party reviews are sites like
Google, TripAdvisor, BBB

24. Why I Love 1st-party
Reviews
https://gatherup.com/blog/why-i-love-1st-party-
reviews-just-might-marry-them/
• Ownership
• Control of the rules
• Website content
• Increased website conversions
• More accurate sample
• Improved SEO
• Longevity
• Be responsible

25. Rank / SERP Visibility
Click-thru from SERP
Stick
Engage
Convert
REPUTATION

26. Trust optimization

27. New widget designs coming

31. Final questions?
Thank you!