We look at new features being released and heading into BETA. Google MY Business integration to reply to Google Reviews, NPS score confirmation, TextBack and new Review Widget designs to display your reviews on your website.

1. MONTHLY WEBINAR
January 2019
@GatherUp | GatherUp.com

3. January 2019 Webinar Agenda
• Google GMB review replies
• NPS score confirmation
• TextBack headed to BETA
• New Widgets headed to BETA
• Notes & Reminders
• Questions

4. Reply to Google Reviews in GatherUp

5. Our Goals for Google Review Replies
• Save you time
• Leverage the importance of replying to a review
• Customers get email notifications from Google for an
additional touchpoint
• Launches tomorrow (Wednesday 1/30)

6. Authorization: Step 1

7. Authorization: Step 2

8. Authorization: Step 3

9. Authorization: Step 4

10. Authorization: Success

11. Authorization: Issues

12. https://myaccount.google.com/permissions

14. NPS Score Confirmation

15. Our Goals for NPS confirmation
• Eliminate/reduce user errors in NPS question
• Remind customer their score during survey questions
and 1st-party review creation
• Launches on Monday (2/4)

16. 1- Access in Request
Modes, then Ultimate
Mode via “Positive
Landing Page”
template
2- Switch to ON
(existing customer’s
will be set to OFF, you
must change it)
3- Save template

18. Ready for BETA: TextBack

19. Our Goals for TextBack
• Easy and instant feedback / review access for consumers
• Reduce negative reviews by offering a channel
• Mobile / SMS process from consumers device (on top of
existing SMS / Text requests)
• Capture customer contacts and emails
• Perfect for industries like retail, restaurants … where ever
capturing an email is difficult

20. Use signage, receipts, cards or staff to
drive your customers to easily opt-in to
the feedback process via SMS.
Once the consumer texts the keyword
to the number an auto-reply asks them
for feedback via the provided link.
TextBack is a
self-activated mobile
SMS entry into the
feedback loop (PRO)

21. We care. Please tell us
how we did today.
Text “feedback”
to: 612-300-2323

22. @GatherUp
1
2

23. TextBack BETA starting soon
• Should launch by next Friday 2/8
• Send an email to support@gatherup.com to join
• We’ll add 100 SMS credits to your account
• You’ll need to share your marketing/signage of your
TextBack number with us

24. New Widget Designs: BETA

25. Our Goals for the new widgets
• Multiple layout options for various page types
• Vertical (current), Horizontal and Full page
• Simplify creation
• Small update to design elements
• Full page option with ratings breakdown

30. Notes & Reminders

31. https://changelog.gatherup.com/

32. https://changelog.gatherup.com/rss

33. Integrations & automation made easy

35. Agency Only Webinar on 2/12

36. Final questions?
Request BETA access – support@gatherup.com
Thank you!