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Psychological safety how to become a team that learns

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What is the difference between teams that learn from mistakes and success and those that do not? What does it take to create an environment that allows team members to grow on a professional and personal level?

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Psychological safety how to become a team that learns

  1. 1. How to become a team that learns Georg Sorst CTO FINDOLOGIC
  2. 2. We build software Every project is a new challenge Unclear requirements New technologies
  3. 3. We need to learn all the time Learning is a process, not a goal
  4. 4. NO ONE WANTS TO LOOK: IGNORANT INCOMPETENT INTRUSIVE NEGATIVE IT’S EASY TO MANAGE! DON’T ASK QUESTIONS DON’T ADMIT WEAKNESS OR MISTAKE DON’T OFFER IDEAS DON’T CRITIQUE THE STATUS QUO Thanks to Amy C. Edmondson, Harvard Business School Impression Management Drives out learning
  5. 5. Psychological Safety
  6. 6. Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
  7. 7. Psychological Safety More learning Better results
  8. 8. According to Google:
  9. 9. But how?
  10. 10. Positive experiences Trust Psychological Safety
  11. 11. Ask questions, modell curiosity Acknowledge your own fallibility Foster collaboration Support your colleagues Be welcoming and coaching-oriented Emphasize excellence Decide as a team or Explain your decisions Bond with your fellow humans Engage in personal conversation Spread the love
  12. 12. Is it a matter of finding the right point on a balance beam? PSYCHOLOGICAL SAFETY ACCOUNTABILITY Psychological Safety - Accountability Thanks to Amy C. Edmondson, Harvard Business School
  13. 13. high low low high MOTIVATION & ACCOUNTABILITY PSYCHOLOGICAL SAFETY Apathy Zone Comfort Zone Learning Zone Anxiety Zone Thanks to Amy C. Edmondson, Harvard Business School
  14. 14. Compelling goal Everyone contributes Experience success
  15. 15. Fail early Fail controlled Learn
  16. 16. Scrum
  17. 17. Planning Poker Ask questions Give feedback Discuss ideas
  18. 18. Code Reviews, XP Work together Learn together Build trust
  19. 19. Retrospective This is a safe place
  20. 20. Take aways
  21. 21. Trust and challenge each other Communicate openly Help each other out Have clear goals
  22. 22. THANKS g.sorst@findologic.com @piefke_schorsch

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