Avison Young tracked operational costs over 4 years for 5 comparable office buildings in Toronto, including their "Duncan Mill" building. Duncan Mill uses an underfloor air distribution (UFAD) system and had the lowest HVAC operations and maintenance costs per square foot at $2.66. The next best building was $1.23/sf higher. Avison Young finds UFAD systems provide flexibility, low maintenance costs, and fewer occupant complaints compared to traditional overhead systems.