Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Improving organisational structures
1.
2.
3. Workforce roles
Roles will vary from business to business, as a business
grows so will its workforce and roles
• Director: Usually the owner of the business and assumes overall
leadership of the company. He/she delegates responsibility to departmental
managers
• Department Manager: coordinates the work of a specific
department, and delegates responsibility to relevant supervisors
• Supervisor: Coordinates the work of a team and liaises with relevant
managers
• Team leader: coordinates the work of a team and liaises with relevant
managers
4.
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13. Key words to think about…
Responsibility: being accountable for one’s actions
Authority: the ability or power to carry out a task
Accountability: the extent to which a named
individual is held responsible for the success or
failure of something
14.
15. Communication flows
The process of exchanging information or ideas
between two or more individuals or groups
Internal External
16. Effective communication leads to…
• Informed decision making
• Easier to implement change
• Higher motivation
• Better coordination
18. One and two-way communication
One-way: communication without feedback
• Associated with autocratic or authoritarian
management styles
Two-way: communication with feedback
• Ensure that information has been fully understood and
is therefore more effective
• A vital element of democratic management, effective
delegation, empowerment and team working
19. Communication channels
The route through which communication occurs
Open channels of communication: any member of staff is
welcome to see, read or hear the discussions and conclusions.
Closed channels of communication: access to the information is
restricted to a named few.
Formal channels: established and approved by senior
management
Informal channels: a way of passing information outside the
official channels, often developed by employees themselves
20. Vertical and lateral communication
Vertical
communication
(up and down)Lateral
communication
