A new study by the GBTA Foundation, the research arm of the Global Business Travel Association, and Egencia®, the business travel company of Expedia, Inc., found that travel management companies (TMCs) are working directly with corporate travel managers to play an increasingly important role in implementing, improving and successfully operating global travel programs. The full report is available for purchase for non-members and at no cost for GBTA members. To learn more about the Global Business Travel Association please visit www.gbta.org.

1. Page 1Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition
©2012 Egencia, LLC and the GBTA Foundation. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50
Welcome to the 2013 Global Travel Management study, conducted by the GBTA
Foundation in partnership with Egencia.
In 2013, the GBTA Foundation and Egencia focused on how travel managers
define a global travel management program. This project identifies:
• Who has a global travel program in place
• How is the program defined by Travel Managers
• What does a global travel program entail and how is it structured
• How is the program managed
• Who makes the decisions for a global travel program (central decision-
making vs. de-centralized decision making)
Methodology
This study consists of two phases. The first phase is an exploratory stage which utilizes
online focus groups in North America and Europe, to understand the wide range of
opinions that exist regarding the research objectives. A total of three online focus groups
were conducted. Two groups were conducted with travel managers based in North
America and one in Europe. Excerpts from the focus groups are integrated throughout the
report under the title “Voice of the Travel Manager.”
The second phase consists of a quantitative online survey of travel managers around
the world and is used to quantify and better understand the trends of various opinions
uncovered in the first phase of the research project. The online survey was fielded in North
America, Europe, Asia Pacific (including Japan, China, Australia, and New Zealand, among
others), and Latin America (which includes Mexico for this report).
Going Global
Global Travel
Management
Study 2013
In partnership
with
Conducted
by the
Contents
Executive Summary
Asia Pacific
3
Detailed Findings
Global Perspective
6
Global Travel
Program
8
Decision Makers 13
Technology 18
Business Traveler
Benefits
20

2. Page 4Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition
©2012 Egencia, LLC and the GBTA Foundation. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50
How is it managed and who are the decision makers?
Is a program managed in a central location or in a decentralized way? Does policy apply
to all regions or are there exceptions? Who is in charge of making travel policy decision?
These are some of the questions asked of travel managers to better understand how their
global travel programs are managed.
• Over half of travel managers in Asia Pacific said their global programs are managed
in a central location (61 percent), 68 percent of all respondents said their programs
are managed this way.
• About 42 percent said there is one global travel policy that applies to all regions (43
percent worldwide), while 29 percent said there are regional variations to the policy
(34 percent worldwide).
• When travel managers in Asia Pacific encounter push back from regional offices to
adopt a global policy, 69 percent of them said their company will continue to support
the global program by mandating on buy-in from all stakeholders in different regions
to comply. Worldwide, 63 percent mentioned this approach.
• C-level executives and global travel managers are cited the most as decision makers
of global travel policy (47 percent and 46 percent respectively). Worldwide this same
trend holds, where 56 percent of C-level executives and 55 percent of global travel
managers make travel policy decisions.
• Nearly two-thirds of respondents in this region (64 percent) said decisions on travel
policy are made in one central location with 42 percent saying they receive extensive
regional input while making these decisions. Worldwide, 74 percent indicated travel
policy decisions are made in one central location with half of them also saying there
is some regional input to those decisions.
Challenges
Travel managers were asked to identify which challenges they encounter per region. The
following are the top three challenges in Asia Pacific encountered by all respondents:
• GDS lack of information on ancillary services (50 percent)
• GDS lack of information on LCCs (49 percent)
• Hotel costs (49 percent)
Technology
Different questions were asked about technology and the role it plays in a global travel
program. The top three technology issues cited by travel managers in Asia Pacific are the
following and are compared to worldwide figures:
• Travelers using direct hotel distribution channels over authorized channels (AP: 46
percent vs WW: 39 percent)
• Cost of new technology (AP: 45 percent vs WW: 40 percent)
• Real-time data reporting (AP: 41 percent vs WW: 47 percent)
Top Three Challenges
in Asia Pacific
Faced by Travel
Managers
GDS lack of information
on ancillary services
GDS lack of information
on LCCs
Hotel costs
50%
49%
49%

3. Page 19Going Global | Global Travel Management Study 2013 | Asia-Pacific Edition
©2012 Egencia, LLC and the GBTA Foundation. All rights reserved. Expedia, Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. CST #2083922-50
What matters to business travelers?
Exhibit 15: What is important to business travelers according to travel managers
Top 2 Box (Important / Very Important)
Worldwide
Total
Asia
Pacific
Europe
Latin
America
North
America
Timely expense refunds (within two weeks) 82% 81% 88% 78% 83%
Single point of contact for travel information
when traveling
81% 82% 82% 79% 80%
Smartphone 78% 74% 59% 82% 84%
Corporate credit card 78% 75% 74% 79% 80%
Flexibility to choose travel arrangements (air
/ hotel / car)
77% 74% 73% 77% 80%
Travel Insurance / Risk Assessment 72% 82% 68% 86% 60%
Loyalty cards (air / hotel / car) 72% 61% 57% 70% 85%
Air travel upgrades 67% 57% 50% 72% 79%
Ability to book (air / hotel / car) on a mobile
device
60% 68% 34% 63% 60%
Mobile apps to organize travel 57% 61% 41% 56% 59%
• Travel managers in Asia Pacific (82 percent) and Latin America (86 percent) are
more likely to feel their business travelers think travel Insurance / Risk Assessment
is important to them compared to travel managers from Europe (68 percent) and
North America (60 percent).
• European travel managers are less likely to think their business travelers
find smartphones important / very important (59 percent) compared to their
counterparts in Asia Pacific (74 percent), Latin America (82 percent) and North
America (84 percent). This could explain why the same trend is seen for the ability
to book (air / hotel / car) on a mobile device in Europe (34 percent) where it doesn’t
seem to be as important as in other parts of the world.
• Mobile apps to organize travel are more likely to be important in Asia Pacific (61
percent) and North America (59 percent) than in Europe (41 percent).
• Loyalty cards are considered important at a greater rate in North America (85
percent) even though more than half of respondents in other regions mentioned
them as important / very important to their business travelers as well.
• Air travel upgrades are of greater importance in Latin America (72 percent) and
North America (79 percent) compared to Asia Pacific (57 percent) and Europe (50
percent).
• There were no significant difference seen between travel-spend groups.
Mobile Travel Tools
Chosen by travel
managers as
important or very
important.
74%
61%
82%
56%
59%
41%
84%
59%
Smartphone
Mobile apps to organize travel
Asia Pacific
Latin America
Europe
North America