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DRIVING PERFORMANCE AND COMPETITIVENESS
How destinations around the globe are
leveraging sustainability for success
Presentation by
Guy Bigwood, Managing Director
When the wind blows there are those that build walls
and then there are those that build windmills
5
HOW COULD WE DEVELOP A SCANDINAVIAN
SUSTAINABLE MEETING REGION?
WHAT IS A SUSTAINABLE DESTINATION?
HOW DO WE MEASURE IT
HOW DO WE GET BETTER FASTER
INSPIRE EMPOWERENGAGE
What is the GDS-Index Our Mission
Destinations to develop effective strategies and
practices in support of the Sustainable
Development Goals
The Global Destination Sustainability Index (GDS-Index) is a
multi-stakeholder partnership created to unleash the power of
the meetings, events and business tourism industry to
accelerate the sustainable development of destinations.
It was founded by:
How do we drive destination sustainability?
EXPERTS ASSESS
& BENCHMARK
DESTINATION
HELP
DESTINATION
IMPROVE
PERFORMANCE
PROMOTE
BEST PRACTICE
How do we drive destination sustainability?
EXPERTS ASSESS
& BENCHMARK
DESTINATION
HELP
DESTINATION
IMPROVE
PERFORMANCE
PROMOTE
BEST PRACTICE
Marcoms Analysis &
Content Development
Training
Strategy Development
Strategy and Performance Analysis, and
Improvement Recommendations
How do we drive destination sustainability?
22,000+ Estimated
Industry Press Reach!
EXPERTS ASSESS
& BENCHMARK
DESTINATION
HELP
DESTINATION
IMPROVE
PERFORMANCE
PROMOTE
BEST PRACTICE
2018 GDS-Index Benchmarking
•Energy and Emissions
•Waste
•Air Quality
•Transportation
•Green Areas
City Environmental
Performance
•Corruption
•Inequality
•Gender Inequality
City Social
Performance
•Hotels
•Airport
•Agencies (PCOs & DMCs)
•Restaurants
•Venues
Supplier
Performance
•Destination Strategy
•Governance and Reporting
•Capacity Building & Incentives
•Marketing and Business Development
•Accessibility
•Community Engagement & Support
DMO / CVB
Performance
60 cities from 5 continents and growing
Our goal is to have 300 global destinations by 2022
Top Ten City Name Country
1 Gothenburg Sweden
2 Copenhagen Denmark
3 Reykjavik Iceland
4 Oslo Norway
5 Uppsala Sweden
5 Helsinki Finland
6 Malmö Sweden
7 Zurich Switzerland
7 Glasgow Scotland
8 Melbourne Australia
9 Sydney Australia
10 Brussels Belgium
10 Espoo Finland
31 St Petersburg Russia
A Global Community of Collaborating Destinations
Influencing Client Behaviour
SEARCH
for a sustainable destination
REVIEW
destinations performance
COMPARE
Different destinations
How are leading destinations around the globe
leveraging sustainability for success
Tourism is a means to a sustainable end – a reality where tourism contributes positively to society, to building better cities
and destinations for locals and visitors alike and where tourism is a driver of positive change
1. LEVERAGING THE SDGs
Growth is only relevant when it has a positive impact
https://www.visitcopenhagen.dk/da/tourismforgood
SDG Mapping: Which goals are relevant?
Impact and Influence
on Destination and
Stakeholders
High
Low
Medium
Focus on Specific SDGs
Based on relevance, influence and impact
ENGAGE
EMPOWER
PROMOTE
Low
Environmental
Impact
Positive social
impact
Economic
returns
Use the SDG Indicators can help you define your goals
Goal Example KPI SDGs
Continually engage and involve
key stakeholders in the
sustainable management and
development of the destination
• 70% of key stakeholders (suppliers,
residents, clients, public institutions)
support continue growth of destination
for events and tourism
17
Promote economic growth and
decent work within the región
• 20% growth in congresses coming - as
measured by ICCA
• Win 6 new congresses about sustainable
development
8
Reduce plastic usage, promote
responsable consumption and
circular economy innovation
• 90% of all suppliers (hotels, venues,
agencies) have an effective sustainable
management system, with 70% having an
independent certification
• Increase recycling and reuse rates to 75%
(2020 goal is 60%)
12,
14
https://www.visitcopenhagen.dk/
da/tourismforgood
Focus on specific SDGs. Develop goals and KPIs
20
2. INTEGRATING SCIENCE BASED GOALS
Sector targets
City of Sydney has set bold targets for a 70 per cent emissions
reduction by 2030, and net zero emissions by 2050.
By 2022, targets are to:
• Reduce sector greenhouse gas emissions by 12 per cent from
2006 levels
• Zero increase in potable water use from 2006 baseline
• Increase resource recovery to divert 70% of waste from landfill.
By 2030, if the sector implements the actions in this plan, the
sector could:
• Reduce sector greenhouse gas emissions by 23 per cent from
2006 levels
• Save over 9 per cent of potable water consumption including
accessing recycled water
• Divert 90 per cent of waste from landfill.
https://10xcopenhagen.com/
3. IMPROVING STAKEHOLDER ENGAGEMENT
MAKE THE DATA SEXY!
4. SUSTAINABILITY - A PILLAR OF THE BUSINESS PLAN
Vision: By 2030, destination Gothenburg will have doubled its
tourism by setting an international example and constantly
challenging accepted ideas of sustainability.
We do this through wide-reaching collaboration
- by leading and promoting the development of Gothenburg as a sustainable
destination
- so that everyone who lives and works here benefits from a growing
hospitality industry.
The mission of Göteborg & Co is to get more people to discover and choose
Gothenburg.
http://goteborgco.se/wp-content/uploads/2018/10/Affarsplan_Destination_samt_Goteborg__Co__2018-
2020_ENG_lowres_spreads.pdf
5. ENABLING THE CIRCULAR ECONOMY
6. PROMOTING THE FOOD REVOLUTION
Food is being used to accelerate the sustainability movement by engaging locals and visitors in
more local, unique and innovative food culture
https://www.mcgreenglam.com/en/savor
25
7. DESTINATIONS: OPEN FOR ALL
1 billion people have some form of disability. Approx 10% of event attendees have some form of sensory,
mobility, cognitive or medical disability. Leading sustainable destinations are addressing this challenge
26
8. CERTIFICATIONS AS AN ENABLER
To increase certification, DMOs are engaging their hoteliers, they are helping to finance certification and they are
promoting certification to clients
Monaco now has 82% of its hotel romos eco-certified. Like
others they have shown that it is posible to increase
certification.
Rank
2018
City Name Country Region
%3rd Party
Certified HOTELS
1 Oslo Norway Nordics 88%
2 Reykjavik Iceland Nordics 87%
2 Stockholm Sweden Nordics 87%
3 Monaco Monaco Western Europe 82%
4 Helsinki Finland Nordics 78%
5 Copenhagen Denmark Nordics 70%
Leading Capital cities for hotel certification
27
9. TELLING AN ENGAGING STORY
Great web
site
structure,
design, tools,
policyhttps://www.melbournecb.com.au/
why-melbourne/sustainability/
28
9. TELLING AN ENGAGING STORY
Using video
to tell a fun
story
https://www.mcgreenglam.com/en/savor
https://www.mcgreenglam.com/en/respect
https://www.youtube.com/channel/UCzziRkQPfJGIECCszXLyNzA
http://goteborgco.se/wp-
content/uploads/2016/04/Hallbarhetsredovisning-GBG-Co-2017_EN.pdf
10. COMMUNICATION ON PROGRESS
10 Characteristics of Destination Sustainability Leaders
LEVERAGING THE
SDGs
INTEGRATING
SCIENCE BASED
GOALS
IMPROVING
STAKEHOLDER
ENGAGEMENT
INTEGRATING
INTO CORE
BUSINESS PLAN
ENABLING THE
CIRCULAR
ECONOMY
PROMOTING THE
FOOD
REVOLUTION
MAKING THEIR
CITY OPEN FOR
ALL
USING
CERTIFICATION AS
AN ENABLER
COMMUNICATING
ON PROGRESS
CREATING AN
ENGAGING STORY
SHARING KEY INSIGHTS: Whitepapers and Website
31
Read more about how event destinations around the
world are improving the sustainability and
competitiveness of their destinations?
More Info: www.gds-index.com
If you want to go fast go alone
If you want to go far go together
“It’s about Progress, not Perfection”
If you have any questions or require more information,
please contact:
Guy.Bigwood@gds-index.com
#guybigwood
To find out more about the GDS-Index,
please visit: www.gds-index.com

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Driving Destination Competitiveness and Sustainable Success

  • 1. DRIVING PERFORMANCE AND COMPETITIVENESS How destinations around the globe are leveraging sustainability for success Presentation by Guy Bigwood, Managing Director
  • 2. When the wind blows there are those that build walls and then there are those that build windmills
  • 3. 5 HOW COULD WE DEVELOP A SCANDINAVIAN SUSTAINABLE MEETING REGION?
  • 4. WHAT IS A SUSTAINABLE DESTINATION?
  • 5. HOW DO WE MEASURE IT HOW DO WE GET BETTER FASTER
  • 6. INSPIRE EMPOWERENGAGE What is the GDS-Index Our Mission Destinations to develop effective strategies and practices in support of the Sustainable Development Goals The Global Destination Sustainability Index (GDS-Index) is a multi-stakeholder partnership created to unleash the power of the meetings, events and business tourism industry to accelerate the sustainable development of destinations. It was founded by:
  • 7. How do we drive destination sustainability? EXPERTS ASSESS & BENCHMARK DESTINATION HELP DESTINATION IMPROVE PERFORMANCE PROMOTE BEST PRACTICE
  • 8. How do we drive destination sustainability? EXPERTS ASSESS & BENCHMARK DESTINATION HELP DESTINATION IMPROVE PERFORMANCE PROMOTE BEST PRACTICE Marcoms Analysis & Content Development Training Strategy Development Strategy and Performance Analysis, and Improvement Recommendations
  • 9. How do we drive destination sustainability? 22,000+ Estimated Industry Press Reach! EXPERTS ASSESS & BENCHMARK DESTINATION HELP DESTINATION IMPROVE PERFORMANCE PROMOTE BEST PRACTICE
  • 10. 2018 GDS-Index Benchmarking •Energy and Emissions •Waste •Air Quality •Transportation •Green Areas City Environmental Performance •Corruption •Inequality •Gender Inequality City Social Performance •Hotels •Airport •Agencies (PCOs & DMCs) •Restaurants •Venues Supplier Performance •Destination Strategy •Governance and Reporting •Capacity Building & Incentives •Marketing and Business Development •Accessibility •Community Engagement & Support DMO / CVB Performance
  • 11. 60 cities from 5 continents and growing Our goal is to have 300 global destinations by 2022 Top Ten City Name Country 1 Gothenburg Sweden 2 Copenhagen Denmark 3 Reykjavik Iceland 4 Oslo Norway 5 Uppsala Sweden 5 Helsinki Finland 6 Malmö Sweden 7 Zurich Switzerland 7 Glasgow Scotland 8 Melbourne Australia 9 Sydney Australia 10 Brussels Belgium 10 Espoo Finland 31 St Petersburg Russia A Global Community of Collaborating Destinations
  • 12. Influencing Client Behaviour SEARCH for a sustainable destination REVIEW destinations performance COMPARE Different destinations
  • 13. How are leading destinations around the globe leveraging sustainability for success
  • 14. Tourism is a means to a sustainable end – a reality where tourism contributes positively to society, to building better cities and destinations for locals and visitors alike and where tourism is a driver of positive change 1. LEVERAGING THE SDGs Growth is only relevant when it has a positive impact https://www.visitcopenhagen.dk/da/tourismforgood
  • 15. SDG Mapping: Which goals are relevant? Impact and Influence on Destination and Stakeholders High Low Medium
  • 16. Focus on Specific SDGs Based on relevance, influence and impact ENGAGE EMPOWER PROMOTE Low Environmental Impact Positive social impact Economic returns Use the SDG Indicators can help you define your goals Goal Example KPI SDGs Continually engage and involve key stakeholders in the sustainable management and development of the destination • 70% of key stakeholders (suppliers, residents, clients, public institutions) support continue growth of destination for events and tourism 17 Promote economic growth and decent work within the región • 20% growth in congresses coming - as measured by ICCA • Win 6 new congresses about sustainable development 8 Reduce plastic usage, promote responsable consumption and circular economy innovation • 90% of all suppliers (hotels, venues, agencies) have an effective sustainable management system, with 70% having an independent certification • Increase recycling and reuse rates to 75% (2020 goal is 60%) 12, 14
  • 18. 20 2. INTEGRATING SCIENCE BASED GOALS Sector targets City of Sydney has set bold targets for a 70 per cent emissions reduction by 2030, and net zero emissions by 2050. By 2022, targets are to: • Reduce sector greenhouse gas emissions by 12 per cent from 2006 levels • Zero increase in potable water use from 2006 baseline • Increase resource recovery to divert 70% of waste from landfill. By 2030, if the sector implements the actions in this plan, the sector could: • Reduce sector greenhouse gas emissions by 23 per cent from 2006 levels • Save over 9 per cent of potable water consumption including accessing recycled water • Divert 90 per cent of waste from landfill.
  • 19. https://10xcopenhagen.com/ 3. IMPROVING STAKEHOLDER ENGAGEMENT MAKE THE DATA SEXY!
  • 20. 4. SUSTAINABILITY - A PILLAR OF THE BUSINESS PLAN Vision: By 2030, destination Gothenburg will have doubled its tourism by setting an international example and constantly challenging accepted ideas of sustainability. We do this through wide-reaching collaboration - by leading and promoting the development of Gothenburg as a sustainable destination - so that everyone who lives and works here benefits from a growing hospitality industry. The mission of Göteborg & Co is to get more people to discover and choose Gothenburg. http://goteborgco.se/wp-content/uploads/2018/10/Affarsplan_Destination_samt_Goteborg__Co__2018- 2020_ENG_lowres_spreads.pdf
  • 21. 5. ENABLING THE CIRCULAR ECONOMY
  • 22. 6. PROMOTING THE FOOD REVOLUTION Food is being used to accelerate the sustainability movement by engaging locals and visitors in more local, unique and innovative food culture https://www.mcgreenglam.com/en/savor
  • 23. 25 7. DESTINATIONS: OPEN FOR ALL 1 billion people have some form of disability. Approx 10% of event attendees have some form of sensory, mobility, cognitive or medical disability. Leading sustainable destinations are addressing this challenge
  • 24. 26 8. CERTIFICATIONS AS AN ENABLER To increase certification, DMOs are engaging their hoteliers, they are helping to finance certification and they are promoting certification to clients Monaco now has 82% of its hotel romos eco-certified. Like others they have shown that it is posible to increase certification. Rank 2018 City Name Country Region %3rd Party Certified HOTELS 1 Oslo Norway Nordics 88% 2 Reykjavik Iceland Nordics 87% 2 Stockholm Sweden Nordics 87% 3 Monaco Monaco Western Europe 82% 4 Helsinki Finland Nordics 78% 5 Copenhagen Denmark Nordics 70% Leading Capital cities for hotel certification
  • 25. 27 9. TELLING AN ENGAGING STORY Great web site structure, design, tools, policyhttps://www.melbournecb.com.au/ why-melbourne/sustainability/
  • 26. 28 9. TELLING AN ENGAGING STORY Using video to tell a fun story https://www.mcgreenglam.com/en/savor https://www.mcgreenglam.com/en/respect https://www.youtube.com/channel/UCzziRkQPfJGIECCszXLyNzA
  • 28. 10 Characteristics of Destination Sustainability Leaders LEVERAGING THE SDGs INTEGRATING SCIENCE BASED GOALS IMPROVING STAKEHOLDER ENGAGEMENT INTEGRATING INTO CORE BUSINESS PLAN ENABLING THE CIRCULAR ECONOMY PROMOTING THE FOOD REVOLUTION MAKING THEIR CITY OPEN FOR ALL USING CERTIFICATION AS AN ENABLER COMMUNICATING ON PROGRESS CREATING AN ENGAGING STORY
  • 29. SHARING KEY INSIGHTS: Whitepapers and Website 31 Read more about how event destinations around the world are improving the sustainability and competitiveness of their destinations? More Info: www.gds-index.com
  • 30. If you want to go fast go alone If you want to go far go together
  • 31. “It’s about Progress, not Perfection” If you have any questions or require more information, please contact: Guy.Bigwood@gds-index.com #guybigwood To find out more about the GDS-Index, please visit: www.gds-index.com