The document discusses the information architecture challenges of GOV.UK, a UK government website. It has over 190,000 content items from 300+ organizations with different taxonomies, structures, and audiences. Their approach is to create a single, user-focused taxonomy based on needs rather than government departments. They are starting by applying this approach to the education content, which comprises only 4% of the total. While making progress, many questions remain around governance and fully implementing the new architecture across all government content.
4. “Information architecture (IA) is a design
discipline that is focused on making
information findable and understandable”
GDSPeter Morville, Louis Rosenfeld & Jorge Arango
6. GDS
“The user should
not have to
navigate the
departmental
structure of
Government
before finding the
service or content
they need”
GDSDirectgov 2010 and beyond: Revolution not evolution
65. We still have lots of open questions about
governance
GDS
66. “The need for logical user-centric structures
and taxonomies has never gone away”
GDShttps://fiveminuteswithergonjon.wordpress.com
67. GDS
“The user should
not have to
navigate the
departmental
structure of
Government
before finding the
service or content
they need”
GDSDirectgov 2010 and beyond: Revolution not evolution