This manual is from THE LEADERSHIP EXCELLENCE SERIES

1. The Leadership Excellence Series
Giving Effective Feedback
317

2. Feedback
Feedback helps teams
achieve goals, build
confidence and pride,
and succeed.
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3. Four Steps
Set clear and concise objectives.
Observe team members’ performance.
Provide immediate feedback.
Recognize positive performance.
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4. Giving Constructive Feedback
Be specific.
Speak for yourself.
Be sincere.
Emphasize how actions affect the team.
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5. Giving Constructive Feedback
Use the “I” technique.
End on a positive note.
Recognize improvement.
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6. Recognize Positive Performance
Be specific.
Express your appreciation.
Encourage more of the same.
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7. Conclusion
Meaningful feedback
reinforces outstanding
performance and encourages
others to improve.
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