1. GARY BURKHARD, PMP
7500 Kittansett LN ■ Pickerington, Ohio 43147 ■ Cell: (614) 202-1461 ■ Email: email@example.com
BUSINESS SYSTEMS ANALYSIS
Facilitate meeting client’s technical business requirements with diverse background in IT
from programming to project management experience as business user analyst.
Consulting professional with 8+ years of diverse expertise supporting Information
Technology Program Management Office (PMO).
Specialize in reporting project metrics, consulting on methodology adherence and
troubleshooting portfolio/project tracking systems.
Illustrate executive presentations / reports in a graphical easy to comprehend story format.
Customer Support Process Improvement Result Driven
Adept Problem Solver Effective Communicator Positive Influence
PROFESSIONAL EXPERIENCE & CAREER PROGRESS
AMERICAN ELECTRIC POWER, Columbus, Ohio 1993–2010
Senior IT Business Administrator (2006-2010)
Senior IT Consultant (2002-2006)
IT Consultant (1997-2002)
Multiple functions within IT Program Office supporting all project leaders for about 20-30
concurrent customer requested projects from 4 business units.
Achieved 3 straight annual goals of having 75% success rate for projects being on-time, on-
budget, and meeting quality standards in daily support of 12 business analysts and 20 project
Reduced time to publication for 3 monthly executive management reports from 8 to 5
calendar days over a period of 6 months.
Implemented 2 data warehouse reporting systems, maintained data integrity of 18 production
reports, and educated users on extracting accurate data for management reports resulting in
being labeled as an IT Business Objects Reporting Power User.
Partnered with 6 IT departments on 3-4 unique six-month data warehouse enhancement
projects with an expected total cost savings of $250,000.
Obtained Project Management Professional (PMP) certification from Project Management
Institute by studying PMBOK and related material during six month period.
Addressed customer issues within 24 hours for 6 supported Program Office systems,
resolving matters within 3 days for complete customer satisfaction.
Volunteered to serve as technical team member on company merger team of 2 large
companies. Responsible for maintenance and reports on Microsoft Access database
containing status of IT merger activities resulting in continued employment after completion
Coordinated Year 2000 schedule for IT applications and infrastructure achieving 85% of 28
unit’s readiness at the end of 1998.
2. GARY BURKHARD, PMP PAGE TWO
Senior Systems Information Analyst (1993-1997)
Provided technical expertise for client service departments in accounting, enterprise consulting
group, and electric company functions.
Built work management application in Microsoft Access for 12 member process
improvement consulting group to provide executive management information of 10%
company cost savings.
Facilitated 4 groups with implementation of vendor software into material monitoring
process to obtain desired goal of 95% delivered on-time with client satisfaction.
Reduced by 50% time to delivery management financial reports after implementation of
Hyperion’s corporate budget monitoring desktop application.
MULTIPLE BUSINESSES (1980-1993)
Supplied COBOL computer programming for 4 companies in various types of projects.
Designed and created a 15 unit modular transactional data conversion application for a
nationally known mortgage banking company that reduced completion of conversion loan
projects by 50%.
EDUCATION & PROFESSIONAL DEVELOPMENT
BBA, Management Information Systems
TEXAS TECH UNIVERSITY, Lubbock, TX
Project Management Professional (PMP)
PROJECT MANAGEMENT INSTITUTE, Columbus, OH
TECHNICAL SKILLS & TRAINING
SOFTWARE: Microsoft 2007 Project Server System and UMT Enterprise Portfolio
Management System (PPM), Microsoft Office Suite 2007: Word, Excel, PowerPoint,
SharePoint, Access, Outlook; al IBM Lotus Notes; SAP Business Objects XiR2; former
programming software: SQL, COBOL, JCL
OPERATING SYSTEMS: Windows 95, 98, and XP (Home and Professional)
TOASTMASTER (former member): Public Speaker and Executive Presentations
SYSTEM DEVELOPMENT LIFE CYCLE (SDLC) METHODOLOGY: Phases – Idea,
Propose, Plan, Construct, Deliver, and Close